Wallace Hyundai - Service Center

This dealership does not even come close to coastal Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership More

I have called multiple times to schedule service for my Santa Fe XL. However, each time I call there is a huge delay in getting an appointment. Today, is my last day for attempting to get my car serviced w Santa Fe XL. However, each time I call there is a huge delay in getting an appointment. Today, is my last day for attempting to get my car serviced with this dealership. More

Excellent service, no sales push to buy. Financing was surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. More

The service department is a joke and so is the manager. They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could say more and I have the proof. Its sad you spend all that money to buy a newer vehicle and 2 months later have to spend 1200 dollars to fix it when if they took the time to do it rite the first time. They wont help you with a problem I wouldnt recommend buying a vehicle from them More

Thank you Philip for reaching out to me. I hope you will give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyu give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyundai although I was waiting to trade my car in for the 2021 Santa Fe when it came out . HOWEVER My dissatisfaction with Hyundai and my current 2012 Genesis 5.0 sedan can not be paralleled. Your service department is unresponsive, not helpful and without empathy. When I purchased my CPO vehicle, I purchased an extended warranty. I had to use that warranty last year to replace the transmission and now my engine is seized and sitting in your service department. I have been without a vehicle for a month including the time in your dealership and at my mechanic. How can a person survive and make a living in sales without a car for a month? The warranty company denies the claim saying oil issues. Strange since I do maintain my car and when the service advisor called me at initial look he asked if the oil had just been changed because it was so clean. I explained yes my husband had rotated the tires changed the oil and fixed a tire with a screw in it, about 3 weeks ago, and since the pandemic and Walton Road closure I had not been using the car much. He said that explains it. So if he was surprised at how clean my oil is how can the warranty company deny the claim for that? Also if the oil had been low wouldn't a warning light come on? A little research on the engine shows this engine does have issues with the german made rings. The service advisor informs me the engine is 23,000 to replace...THE REAL REASON THE CLAIM IS DENIED, NO? I still have a small balance on this car loan I will have to try and pay off while paying for a new vehicle and having been out of work for a month. I just replaced the starter, the a/c compressor, the paint and/or clear coat is peeling, the transmission went and was replaced. the dashboard is pulling away from the console...what a piece of crap. I had the car towed to my local repair shop and to Hyundai for a few hundred replaced the starter and now to add insult to major injury I am expected to pay over $500 to get the piece of crap back because the service department had to take of the valve covers and drop the oil pan to submit a claim to warranty? What a racket...oh wait I mean RIPOFF! I want my car back and I want Hyundai to waive the over $500 fees they are charging me to do the work to submit my warranty claim. More

Trash If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and d If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and disorganization, then this place is for you. You won't even be provided a courtesy vehicle, or rental. Even though they can't figure out the issue, and Wallace Hyundai keeping your vehicle overnight isn't their problem. Must be under warranty to receive a rental.......that's a new one. Then declare that you must be at a specific rental center between times that you work to receive a rental. They don't care about convenience, they don't care that you work, they don't care about customer service, they don't care that you spent your days off on them. What a pathetic dealership that is carrying the Hyundai name.......absolute disappointment and embarassment. I will never buy another Hyundai, just because of them. Especially since they are the only service available for recalls and campaigns in the area. More

I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More

Brought my Santa Fe back for a balancing issue a few days after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issue after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issues and it was washed and cleaned like it was at delivery! Thank you Mr Robert and Joe! More

Wish all dealership shops were as professional. They have always after 5+yrs of being servicing my vehicle's at this dealership I have not had 1 bad thing to.say about them. They have always been ab They have always after 5+yrs of being servicing my vehicle's at this dealership I have not had 1 bad thing to.say about them. They have always been able to get my work done in a timely and reasonable time and price. I enjoy their treatment as a professional. More

Avoid service department! Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that the airbag light was on. Before my father shipped the vehicle to me 15 hours away, I told him that he needed to have the vehicle inspected and have whatever is causing that light to be on repaired. There are a tremendous amount of issues with these particular vehicles and the passenger sensor under the seat. They had the vehicle for nearly three days and when my father came to pick it up they said that they were unable to find a problem and it was certainly not the seat that was the issue. They proceeded to tell my father that they cleared the code and the light stayed off. I was charged $66.23 for this service which required no parts. Fast forward to 2 weeks later when the car is in my possession 15 hours away and after taking one to two trips with a passenger in less than 800 miles the light comes back on. I checked the receipt from the repair that was in my glove box and it physically says on the receipt that the code was b1406. I am mediately contacted the service department and left a message because no one answered the phone. It took nearly six hours before I heard back from anyone at the dealership. Upon hearing back from them they tried to deter the attention from this repair to another repair that was also done that they actually did correct. After informing him that I was not having a problem with that repair but rather the airbag he decided to start talking about the airbag. He said they did not find any problems. I've then requested for an explanation as to what b1406 code was pointing to as a problem. He wasn't sure and so he called me back 20 minutes later to inform me that that code directly points to a problem with the airbag sensor in the passenger seat. I asked him if it was under warranty since most of these vehicles have been recalled due to this problem. He said it was not under warranty and I proceeded to ask him why it was that it was not fixed. He explained to me that they didn't fix it because it wasn't under warranty. I've then explained to him that I was not interested in the fact that it wasn't under warranty but more so interested in why this vehicle was never repaired considering there was a definite problem found. He reiterated it was not under warranty and it took me basically asking him if I got in my car and drove 15 hours south to where I was standing in front of him and threw cash on the table if he could still fix it or not. He said of course he could fix it. Then I proceeded to ask once again why when the vehicle was brought to them and spent 3 days at their facility, did it not get fixed when that was in fact why we brought it to them. At that moment he could no longer give me any kind of reasoning as to why the vehicle was not repaired whether it was related to money or warranty. I requested a refund and he prompted me that we do not do refunds. He said refunds had to be approved by a supervisor in which case I immediately requested to speak to. In the end I have still not heard back from the message I left to the supervisor and I'm going to go even harder after my money because the vehicle was never fixed and all they did in the end was basically clear the code out and push it off the lot and collect money for something they did not even do. I will absolutely be contacting Hyundai of North America to report these snakes and I highly advise that anybody who reads this stays far away from this place. They cannot be trusted and I now have to throw more money on the table for another diagnosis and another dealer to actually fix the problem. Updated: they have still not done anything to resolve the issue. However, Hyundai of North America has processed a refund and a full tilt complaint has been filed. More