Wallace Hyundai - Service Center

Wish all dealership shops were as professional. They have always after 5+yrs of being servicing my vehicle's at this dealership I have not had 1 bad thing to.say about them. They have always been ab They have always after 5+yrs of being servicing my vehicle's at this dealership I have not had 1 bad thing to.say about them. They have always been able to get my work done in a timely and reasonable time and price. I enjoy their treatment as a professional. More

Avoid service department! Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that the airbag light was on. Before my father shipped the vehicle to me 15 hours away, I told him that he needed to have the vehicle inspected and have whatever is causing that light to be on repaired. There are a tremendous amount of issues with these particular vehicles and the passenger sensor under the seat. They had the vehicle for nearly three days and when my father came to pick it up they said that they were unable to find a problem and it was certainly not the seat that was the issue. They proceeded to tell my father that they cleared the code and the light stayed off. I was charged $66.23 for this service which required no parts. Fast forward to 2 weeks later when the car is in my possession 15 hours away and after taking one to two trips with a passenger in less than 800 miles the light comes back on. I checked the receipt from the repair that was in my glove box and it physically says on the receipt that the code was b1406. I am mediately contacted the service department and left a message because no one answered the phone. It took nearly six hours before I heard back from anyone at the dealership. Upon hearing back from them they tried to deter the attention from this repair to another repair that was also done that they actually did correct. After informing him that I was not having a problem with that repair but rather the airbag he decided to start talking about the airbag. He said they did not find any problems. I've then requested for an explanation as to what b1406 code was pointing to as a problem. He wasn't sure and so he called me back 20 minutes later to inform me that that code directly points to a problem with the airbag sensor in the passenger seat. I asked him if it was under warranty since most of these vehicles have been recalled due to this problem. He said it was not under warranty and I proceeded to ask him why it was that it was not fixed. He explained to me that they didn't fix it because it wasn't under warranty. I've then explained to him that I was not interested in the fact that it wasn't under warranty but more so interested in why this vehicle was never repaired considering there was a definite problem found. He reiterated it was not under warranty and it took me basically asking him if I got in my car and drove 15 hours south to where I was standing in front of him and threw cash on the table if he could still fix it or not. He said of course he could fix it. Then I proceeded to ask once again why when the vehicle was brought to them and spent 3 days at their facility, did it not get fixed when that was in fact why we brought it to them. At that moment he could no longer give me any kind of reasoning as to why the vehicle was not repaired whether it was related to money or warranty. I requested a refund and he prompted me that we do not do refunds. He said refunds had to be approved by a supervisor in which case I immediately requested to speak to. In the end I have still not heard back from the message I left to the supervisor and I'm going to go even harder after my money because the vehicle was never fixed and all they did in the end was basically clear the code out and push it off the lot and collect money for something they did not even do. I will absolutely be contacting Hyundai of North America to report these snakes and I highly advise that anybody who reads this stays far away from this place. They cannot be trusted and I now have to throw more money on the table for another diagnosis and another dealer to actually fix the problem. Updated: they have still not done anything to resolve the issue. However, Hyundai of North America has processed a refund and a full tilt complaint has been filed. More

3-4 MONTHS Waiting on a Part I was recently involved in an accident that wasn't my fault. Since I purchased my Veloster here, I thought it would be the best place to have the rep I was recently involved in an accident that wasn't my fault. Since I purchased my Veloster here, I thought it would be the best place to have the repairs done. It's been a month since my car was left in their shop, and it's no where near to being ready. I'm now told by their smart-mouthed girl that one part needed won't be available until MID-FEBRUARY or so - maybe longer!!!!!!!!! Since Hyundai can't get their own vehicle part, I asked if they would do the wheel repair so that I could drive the vehicle until the part arrived. The girl told that they always do the body work first. I then asked if I could get a loaner vehicle. The response was no - and that (quote) "You're the one who had the accident". At that point, it was obvious to me that I'd get no help here. Therefore, I called Hyundai Customer Care. After a long conversation with the representative who was very sympathetic and talked like he was appalled, he promised to see what he could do about getting the part sooner AND getting a loaner vehicle. The customer care representative promised to call me back. I felt short-lived relief, because he never called me back. I'm still sitting with no vehicle to drive, no assistance from their customer care center and no hope of getting the body part for at least another couple of months or longer. I'm going to talk to their service manager this morning. I'll tell him to have the wheel repaired so that I can drive the vehicle until they get the part. I'm also going to call the customer care center and file a complaint against the representative I spoke with there. If they still choose not to work with me, I'll be left with no other recourse but to obtain a lawyer. More

Incompetent and rude. That pretty much sums up this outfit. They had my car for a month and never fixed it. When I called repeatedly to confirm repairs, they assured me the car was fixed. Sensing the incompeten They had my car for a month and never fixed it. When I called repeatedly to confirm repairs, they assured me the car was fixed. Sensing the incompetence of Wallace, I asked the Wallace service manager to test drive it with me when I picked it up, and sure enough--Wallace did not fix my car. Their response was no response. Just utter and complete nothing. Zero. Wow. What stunning contempt for their customers! I urge everyone to consider any other dealer. There are lots of places around, and taking a risk on Wallace is just plain crazy. Do yourself a favor and go somewhere else. More

service We had our Veloster in for a oil change. They inspected the car, changed the oil and even washed the car. Steve was very nice and helpful all the ti We had our Veloster in for a oil change. They inspected the car, changed the oil and even washed the car. Steve was very nice and helpful all the times we have dealt with him. Very Impressed and Thankful. Would highly recommend this service department as well as recommend this dealership. Adam the salesman is also great. We will be buying our next car from Wallace HYUNDAI More

systematically lied to STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid mileage. i got almost 8 MPG less than tey stated and admitted this publicly. I should have been able to return the car upon this false claim and announcement Week one;. the car ran so rough i had it in 3 times - they said it was normal. I continued to hesitate dangerously when transitioning from gas to electric or vice versa. After 6 months going through a puddle 8 " and blew the motor, claimed it was an "unusual situation" which was a lie as one of the service writers said they had 22 (at that time) in for the same problem because the Intake for manifold is only 12 " off the ground. Picked up car and the hesitation and rough running was still there I was informed that it was fine and "normal. Jump ahead 1 year - For the past 3 months the hesitation got worse and worse and certain functions of the radio, blue tooth, nav system started failing one by one. finally brought the car in and they said they will fix it it will take about 5 days to get a new radio.While the car was there he said "by the way" there was a recall for something and the inspected the car as well. here are the new issues. Steve the service writer informed me that the front tires were worn and the car needs an alignment. Evidently when they changed the motor ( 1,000 out of pocket) they must have failed to realign the front end and proceeded to tell me that it went out of alignment from speed bumps. So now I have to replace two front tires on a leased car with only 27,000 miles as it is now out of warranty. Oh and by the way "you will see a major difference in the way the car runs as they made an update to the programming..... 1.5 years later after they told me 6 times that the hesitation and rough running was normal. I don't like being lied to, and I definitely dot like being systematically lied to. The dealership, and Hyundai is as dishonorable as it gets. The only redeeming person was Marty Zeitz. He was great to deal with. More

i am so disgusted with this place now after being a customer for over 10 years of wallace dealerships and buying over 15 cars in the past. it all began the way i was treated the other day when i brough customer for over 10 years of wallace dealerships and buying over 15 cars in the past. it all began the way i was treated the other day when i brought one of my cars in (2012 Hyundai elantra) in for service and after pulling up in the bays i must of sat there waiting for stan to get of the phone laughing away with someone while he shoulda been out there helping the other customers that were waiting there that day. so after waiting for a while my car got in and then about another 2 hours later my car comes out and it looks like someone took it through mud! so that was it for me i told all of my clients tat i deal with to never shop at wallace ever again and now i cant wait to get rid of my two cars from wallace now and which they are being traded in a.s.a.p at another dealership! if you want good service and you want your car to be treated professionally then defiantly don't to to wallace! More

BEST EVER SERVICE DEPARTMENT I HAVE EVER BEEN TO IN 23 YEARS. THE SERVICE ADVISOR STAN RUMOWSKY WAS VERY HELPFUL AND WALKED ME THROUGH ALL THE NEEDED SERVICES. YEARS. THE SERVICE ADVISOR STAN RUMOWSKY WAS VERY HELPFUL AND WALKED ME THROUGH ALL THE NEEDED SERVICES. More