Wallace Hyundai - Service Center

Most unprofessional service department we ever experienced. Just despicable! Why Wallace keep them employed heaven only knows! experienced. Just despicable! Why Wallace keep them employed heaven only knows! More

Can’t service cars they sell. Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, ford, gm, Saab, Volvo, Audi, Acura - all got service within days. Beautiful 2023 Santa Fe calligraphy - useless with service. RUNAWAY FROM WALLACE STUART. More

Service department in Stuart is the worst I’ve ever dealt with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he’s clearly spread too thin. Now I have another door handle issue & wishing there was somewhere else I could go. Tried calling service department, no answer & then a recording that hangs up without connecting. Love my Tuscan but I cannot recommend buying in Stuart if that’s where you’re going to have to get it serviced. More

Service shop is terrible. Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Grea Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Great service when your buying a car. They dont give a crap about you afterwards More

Sales department was great when we bought out car. The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn' The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn't "buy" into them. I've asked for the factory recommended service more than once and was told my car needed nothing. A quick look in the owners manual proved otherwise. I knew taking my car there with a small issue was most likely a waste of time, and I was right. They "couldn't duplicate the problem". The problem happened as we were leaving the parking lot. The simple fact is this; the sales department was great. The service department just simply does not care about their work or their reviews. I'm leaving this review just to hopefully give others a heads up. Buy a hyundai. Even buy it from Wallace. Just find a different dealer to service it. More

I took it in for the service manager to look at a warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyund warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyundai with Hyundai America. When I picked up my car there was a long scratch like someone keyed.my 2021 Hyundai Sonata. David Messinger and the service manager will not repair the scratch that happened on their property while the car was in their possession. This is very alarming and they are all corrupt and dishonest. They even retaliated against me by stating that they will not service my vehicle. The VP Rusty Wallace will not stand up and look into this but Allie a corrupt and dishonest person to handle this knowing that it is covered through the warranty. Please do not do business with Wallace Hyundai or any dealership of the Wallace Automotive Group. They are a patent example of dishonest corrupt and vindictive people. More

Very good and personal service.Great and personal Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say More

The worst treatment ever received from a service representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to ac representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to accuse me of intentionally damaging my vehicle; stated the damages are over 5k; that I need to call my insurance since it isn't covered under warranty. When I asked him to please calm down because I was overwhelmed and didn't understand what he was saying, he could care less. At no time did he even try to explain the damages. I had to contact (2) other employees because of the treatment I received just to figure out what is the actual damage and what I can do. It is a sad day when a car is brought in by a customer who is seeking help because something is wrong with the car, then questioned why is the vehicle damaged. If the customer damaged the vehicle, why would the customer take the vehicle to the dealership it was leased from? More

"You need a new tire. No, I don't" Supposedly there was a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This i a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This is a new car, by the way. I said I'm going to see what someone else has to say. The tire store manager told me there was no puncture in the sidewall, but there was a screw in the tread. They simply plucked it out!! NO DAMAGE TO THE TIRE!! They also asked if I was from around here as locals know of the reputation of this service center and they stay away. I called twice and left a message for Tony. I told him that I was pissed that he was trying to rip me off to the tune of nearly $300.00. No reply, but I'm not surprised. It was only after that that I looked up the Wallace Hyundai reviews. Shoulda looked it up sooner, but at least I still have my money and my practically new tire. The reviews confirmed that this place is a royal rip off. They still haven't rotated my tires, but I don't trust them to touch my car; or even wash it! This isn't over. What's wrong with management that they have so many problems continually?? More

BEWARE BEFORE YOU BUY A HYUNDIA. READ ALLThe worst BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me to unable to start my car. So here I am stuck. The key fob requires a 4 digit code to reconnect to my car. This dealer refused to give me the code so I can get it reprogramed. They wanted to to get my car towed to their dealership so they can reprogram the the fob reap the money!!!!. This dealership lied to me and when confronted with the lies, It was admitted by David that the service department did lie to me. I was told we can't give you the code as someone could steal your car..........My repsone was , Let me worry about that. I then said, It's my car and I paid for the car which includes the code! After some conversation that got ugle David cursed mulitable times at me saying get the F@$K out of here and dont come back. He didnt say it once he said this multible times to me.... a customer. VERY UNPROFESSIONAL!!!!!!!! The cost of a new remote to included programing was between at the dealership $325.00 - $375.00 plus the tow. I found a Licensed locksmith who program my remote and came to me for $150.00. If you need a remote dont buy at the dealership. DON'T BY A HYUNDIA OR ANY CAR FROM THIS DEALER. More