Wallace Hyundai - Service Center

"You need a new tire. No, I don't" Supposedly there was a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This i a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This is a new car, by the way. I said I'm going to see what someone else has to say. The tire store manager told me there was no puncture in the sidewall, but there was a screw in the tread. They simply plucked it out!! NO DAMAGE TO THE TIRE!! They also asked if I was from around here as locals know of the reputation of this service center and they stay away. I called twice and left a message for Tony. I told him that I was pissed that he was trying to rip me off to the tune of nearly $300.00. No reply, but I'm not surprised. It was only after that that I looked up the Wallace Hyundai reviews. Shoulda looked it up sooner, but at least I still have my money and my practically new tire. The reviews confirmed that this place is a royal rip off. They still haven't rotated my tires, but I don't trust them to touch my car; or even wash it! This isn't over. What's wrong with management that they have so many problems continually?? More

BEWARE BEFORE YOU BUY A HYUNDIA. READ ALLThe worst BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me to unable to start my car. So here I am stuck. The key fob requires a 4 digit code to reconnect to my car. This dealer refused to give me the code so I can get it reprogramed. They wanted to to get my car towed to their dealership so they can reprogram the the fob reap the money!!!!. This dealership lied to me and when confronted with the lies, It was admitted by David that the service department did lie to me. I was told we can't give you the code as someone could steal your car..........My repsone was , Let me worry about that. I then said, It's my car and I paid for the car which includes the code! After some conversation that got ugle David cursed mulitable times at me saying get the F@$K out of here and dont come back. He didnt say it once he said this multible times to me.... a customer. VERY UNPROFESSIONAL!!!!!!!! The cost of a new remote to included programing was between at the dealership $325.00 - $375.00 plus the tow. I found a Licensed locksmith who program my remote and came to me for $150.00. If you need a remote dont buy at the dealership. DON'T BY A HYUNDIA OR ANY CAR FROM THIS DEALER. More

This dealership does not even come close to coastal Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership More

I have called multiple times to schedule service for my Santa Fe XL. However, each time I call there is a huge delay in getting an appointment. Today, is my last day for attempting to get my car serviced w Santa Fe XL. However, each time I call there is a huge delay in getting an appointment. Today, is my last day for attempting to get my car serviced with this dealership. More

Excellent service, no sales push to buy. Financing was surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. surprisingly easy an included a GREAT deal. Very pleased. This is my 2nd sonate from t.here. More

The service department is a joke and so is the manager. They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could They say they do a certified vehicle inspection. It might be checked off on the paperwork thats its done. They let things go without fixing. I could say more and I have the proof. Its sad you spend all that money to buy a newer vehicle and 2 months later have to spend 1200 dollars to fix it when if they took the time to do it rite the first time. They wont help you with a problem I wouldnt recommend buying a vehicle from them More

Thank you Philip for reaching out to me. I hope you will give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyu give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyundai although I was waiting to trade my car in for the 2021 Santa Fe when it came out . HOWEVER My dissatisfaction with Hyundai and my current 2012 Genesis 5.0 sedan can not be paralleled. Your service department is unresponsive, not helpful and without empathy. When I purchased my CPO vehicle, I purchased an extended warranty. I had to use that warranty last year to replace the transmission and now my engine is seized and sitting in your service department. I have been without a vehicle for a month including the time in your dealership and at my mechanic. How can a person survive and make a living in sales without a car for a month? The warranty company denies the claim saying oil issues. Strange since I do maintain my car and when the service advisor called me at initial look he asked if the oil had just been changed because it was so clean. I explained yes my husband had rotated the tires changed the oil and fixed a tire with a screw in it, about 3 weeks ago, and since the pandemic and Walton Road closure I had not been using the car much. He said that explains it. So if he was surprised at how clean my oil is how can the warranty company deny the claim for that? Also if the oil had been low wouldn't a warning light come on? A little research on the engine shows this engine does have issues with the german made rings. The service advisor informs me the engine is 23,000 to replace...THE REAL REASON THE CLAIM IS DENIED, NO? I still have a small balance on this car loan I will have to try and pay off while paying for a new vehicle and having been out of work for a month. I just replaced the starter, the a/c compressor, the paint and/or clear coat is peeling, the transmission went and was replaced. the dashboard is pulling away from the console...what a piece of crap. I had the car towed to my local repair shop and to Hyundai for a few hundred replaced the starter and now to add insult to major injury I am expected to pay over $500 to get the piece of crap back because the service department had to take of the valve covers and drop the oil pan to submit a claim to warranty? What a racket...oh wait I mean RIPOFF! I want my car back and I want Hyundai to waive the over $500 fees they are charging me to do the work to submit my warranty claim. More

Trash If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and d If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and disorganization, then this place is for you. You won't even be provided a courtesy vehicle, or rental. Even though they can't figure out the issue, and Wallace Hyundai keeping your vehicle overnight isn't their problem. Must be under warranty to receive a rental.......that's a new one. Then declare that you must be at a specific rental center between times that you work to receive a rental. They don't care about convenience, they don't care that you work, they don't care about customer service, they don't care that you spent your days off on them. What a pathetic dealership that is carrying the Hyundai name.......absolute disappointment and embarassment. I will never buy another Hyundai, just because of them. Especially since they are the only service available for recalls and campaigns in the area. More

I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More

Brought my Santa Fe back for a balancing issue a few days after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issue after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issues and it was washed and cleaned like it was at delivery! Thank you Mr Robert and Joe! More