Wallace Hyundai - Service Center

Recent experience with the Service Department has been HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could g HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could go online and get an appointment within 4 weeks. I'm now dealing with an issue that has been going on for several months. The parts come in and they can't get me in for 2 months. Customer Service is rude! I can't get return calls! I try to get a hold of a manager and they won't transfer me. HORRIBLE, HORRIBLE, HORRIBLE!!! More

Most unprofessional service department we ever experienced. Just despicable! Why Wallace keep them employed heaven only knows! experienced. Just despicable! Why Wallace keep them employed heaven only knows! More

Can’t service cars they sell. Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, Don’t buy from Wallace in Stuart. 2 month minimum wait for service. GM DOEST RETURN CALLS. WORST EXPERIENCE EVER. I’ve owned toyota, Nissan, ford, gm, Saab, Volvo, Audi, Acura - all got service within days. Beautiful 2023 Santa Fe calligraphy - useless with service. RUNAWAY FROM WALLACE STUART. More

Service department in Stuart is the worst I’ve ever dealt with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he with. Months to get in & then Chuck never calls me back when the part for my door lock has been there for months. Chuck needs an assistant because he’s clearly spread too thin. Now I have another door handle issue & wishing there was somewhere else I could go. Tried calling service department, no answer & then a recording that hangs up without connecting. Love my Tuscan but I cannot recommend buying in Stuart if that’s where you’re going to have to get it serviced. More

Service shop is terrible. Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Grea Promised me a loaner. I tried to call before my appointment and they ignored 3 calls over 2 hours. Of course, no laners available once i arrive. Great service when your buying a car. They dont give a crap about you afterwards More

Sales department was great when we bought out car. The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn' The service department is simply not interested in servicing your car. The advisor actually argued with me not to use synthetic oils because he didn't "buy" into them. I've asked for the factory recommended service more than once and was told my car needed nothing. A quick look in the owners manual proved otherwise. I knew taking my car there with a small issue was most likely a waste of time, and I was right. They "couldn't duplicate the problem". The problem happened as we were leaving the parking lot. The simple fact is this; the sales department was great. The service department just simply does not care about their work or their reviews. I'm leaving this review just to hopefully give others a heads up. Buy a hyundai. Even buy it from Wallace. Just find a different dealer to service it. More

I took it in for the service manager to look at a warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyund warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyundai with Hyundai America. When I picked up my car there was a long scratch like someone keyed.my 2021 Hyundai Sonata. David Messinger and the service manager will not repair the scratch that happened on their property while the car was in their possession. This is very alarming and they are all corrupt and dishonest. They even retaliated against me by stating that they will not service my vehicle. The VP Rusty Wallace will not stand up and look into this but Allie a corrupt and dishonest person to handle this knowing that it is covered through the warranty. Please do not do business with Wallace Hyundai or any dealership of the Wallace Automotive Group. They are a patent example of dishonest corrupt and vindictive people. More

Very good and personal service.Great and personal Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say More

The worst treatment ever received from a service representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to ac representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to accuse me of intentionally damaging my vehicle; stated the damages are over 5k; that I need to call my insurance since it isn't covered under warranty. When I asked him to please calm down because I was overwhelmed and didn't understand what he was saying, he could care less. At no time did he even try to explain the damages. I had to contact (2) other employees because of the treatment I received just to figure out what is the actual damage and what I can do. It is a sad day when a car is brought in by a customer who is seeking help because something is wrong with the car, then questioned why is the vehicle damaged. If the customer damaged the vehicle, why would the customer take the vehicle to the dealership it was leased from? More