Wallace Hyundai - Service Center

Glad to see Steven Shackley back he’s the best very good at his job at his job More

Steve was very helpful. So glad he is back with your dealership. Great service calls So glad he is back with your dealership. Great service calls More

So glad Steve Shackley is back. Best service appointment since the last time he was there. In recent couple of years, the service staff was terrible and so bad that I was giving sec Best service appointment since the last time he was there. In recent couple of years, the service staff was terrible and so bad that I was giving second thoughts to ever buying a new car from Wallace. More

Diagnosis and repair took much longer than expected. Communication was ok not great. Ultimately issue was resolved after 4 days. Communication was ok not great. Ultimately issue was resolved after 4 days. More

So happy we made a purchase at Wallace Hyundai in Stuart. Steve and the service department were amazing. Everyone at Wallace has been fantastic. We recommend them to everyone. If you are in the market for a Steve and the service department were amazing. Everyone at Wallace has been fantastic. We recommend them to everyone. If you are in the market for a new or used vehicle stop by and ask for Luis in sales. He is fantastic. Everyone there is top shelf. More

Very efficient and professional staff Staff is very courteous and friendly A real pleasure to visit courteous and friendly A real pleasure to visit More

Very professional and they really care, about all your concerns. I've been going to this dealership since I've moved to Florida from New York. concerns. I've been going to this dealership since I've moved to Florida from New York. More

Rating is so difficult as I can't fault the customer service as they were excellent, but the quality of the actual mechanical service received was poor. Either the oil plug or filter was not put back co service as they were excellent, but the quality of the actual mechanical service received was poor. Either the oil plug or filter was not put back correctly or the service tech made such a mess draining the oil that the end result was when parked on my driveway it dropped about a cup's worth of oil overnight. I had to bring it back to have it looked at a second time. Not only did this impact my schedule, I now have additional expense to clean up my drive way. On the positive side the service manager was able to get me right in the following morning, for which I am thankful. I will likely be going somewhere else unless there's a "sorry for the inconvenience" letter in the mail and some acknowledgement of the additional cost in time and money their poor service has resulted in. More

Recent experience with the Service Department has been HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could g HORRIBLE!! I am a repeat customer (I've purchased 2 vehicles from Wallace Hyundai and 1 from Wallace Nissan). Service used to be very good. I could go online and get an appointment within 4 weeks. I'm now dealing with an issue that has been going on for several months. The parts come in and they can't get me in for 2 months. Customer Service is rude! I can't get return calls! I try to get a hold of a manager and they won't transfer me. HORRIBLE, HORRIBLE, HORRIBLE!!! More