Wallace Hyundai

Steve was very helpful. So glad he is back with your dealership. Great service calls So glad he is back with your dealership. Great service calls More

So glad Steve Shackley is back. Best service appointment since the last time he was there. In recent couple of years, the service staff was terrible and so bad that I was giving sec Best service appointment since the last time he was there. In recent couple of years, the service staff was terrible and so bad that I was giving second thoughts to ever buying a new car from Wallace. More

Diagnosis and repair took much longer than expected. Communication was ok not great. Ultimately issue was resolved after 4 days. Communication was ok not great. Ultimately issue was resolved after 4 days. More

So happy we made a purchase at Wallace Hyundai in Stuart. Steve and the service department were amazing. Everyone at Wallace has been fantastic. We recommend them to everyone. If you are in the market for a Steve and the service department were amazing. Everyone at Wallace has been fantastic. We recommend them to everyone. If you are in the market for a new or used vehicle stop by and ask for Luis in sales. He is fantastic. Everyone there is top shelf. More

Very efficient and professional staff Staff is very courteous and friendly A real pleasure to visit courteous and friendly A real pleasure to visit More

Very professional and they really care, about all your concerns. I've been going to this dealership since I've moved to Florida from New York. concerns. I've been going to this dealership since I've moved to Florida from New York. More

Rating is so difficult as I can't fault the customer service as they were excellent, but the quality of the actual mechanical service received was poor. Either the oil plug or filter was not put back co service as they were excellent, but the quality of the actual mechanical service received was poor. Either the oil plug or filter was not put back correctly or the service tech made such a mess draining the oil that the end result was when parked on my driveway it dropped about a cup's worth of oil overnight. I had to bring it back to have it looked at a second time. Not only did this impact my schedule, I now have additional expense to clean up my drive way. On the positive side the service manager was able to get me right in the following morning, for which I am thankful. I will likely be going somewhere else unless there's a "sorry for the inconvenience" letter in the mail and some acknowledgement of the additional cost in time and money their poor service has resulted in. More

I had an outstanding experience at Wallace Hyundai Stuart, thanks to Sales Manager Willi Mosot and Sales Associate Wilson Fuentes. After dealing with multiple other dealerships and encountering frustr Stuart, thanks to Sales Manager Willi Mosot and Sales Associate Wilson Fuentes. After dealing with multiple other dealerships and encountering frustrating experiences, I was relieved to finally find a team that truly values customer satisfaction. More

they will lie about the spec about to car and tell youthey can have the car tranfer another lie. sad thing was we wanted to upgrade to the trim we wanted and had to run was even told they can do nothi youthey can have the car tranfer another lie. sad thing was we wanted to upgrade to the trim we wanted and had to run was even told they can do nothing it's out of there hand, due the faact its in limbo so util its out of limbo they can help us. its 2025 ever thing is digital limbo my the sale was during the period the GM amir just sit on his tail the sales ppl need to be in school to learn the tech in each trim when they saw how much we was financ for they could wait to help but hlp us in the wrong trim More

This is the absolute worst customer service I’ve ever dealt with. Had a phone conversation with the sales manager Cameron at 3 in the afternoon confirming they had the two vehicles that I wanted to see dealt with. Had a phone conversation with the sales manager Cameron at 3 in the afternoon confirming they had the two vehicles that I wanted to see on the lot. Left work early and drove 35 minutes specifically to this dealership arriving by 5 pm. I was told to ask for a sales manager and they knew I was coming because I expressed I did not want to waste my time driving there if the cars weren’t available. He assured me they were. I arrived at 5 pm and was given a sales person who put me on a golf cart and drove me around in the rain looking for the car instead of going to see if he could find it first. After looking for a while he told me it wasn’t available and I’d have to come back. I told him that I just spoke with someone 2 hours ago and they told me to ask for the sales manager so maybe they knew where the car was, and with that he got up and went into the manager box and told them he already told me the car isn’t there but I’m demanding to speak to a manager (loud enough for me to hear him in the waiting area). I explained that’s not really what happened, and the manager Tom explained that’s he was a melodramatic sales man . Pretty unprofessional all around; but long story short, both cars are in the service area and now that it’s AFTER 5:30, they can’t get them out. So I drove 35 minutes in the rain and got there a half an hour early only to be told that by the time the incompetent sales agent had figured out where the car was, we couldn’t see it. More