Wallace Hyundai

systematically lied to STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid STEER CLEAR OF THIS PLACE. They have been nothing but a nightmare. leased a Sonata Hybrid. Here are some of the problems Hyundai lied about the hybrid mileage. i got almost 8 MPG less than tey stated and admitted this publicly. I should have been able to return the car upon this false claim and announcement Week one;. the car ran so rough i had it in 3 times - they said it was normal. I continued to hesitate dangerously when transitioning from gas to electric or vice versa. After 6 months going through a puddle 8 " and blew the motor, claimed it was an "unusual situation" which was a lie as one of the service writers said they had 22 (at that time) in for the same problem because the Intake for manifold is only 12 " off the ground. Picked up car and the hesitation and rough running was still there I was informed that it was fine and "normal. Jump ahead 1 year - For the past 3 months the hesitation got worse and worse and certain functions of the radio, blue tooth, nav system started failing one by one. finally brought the car in and they said they will fix it it will take about 5 days to get a new radio.While the car was there he said "by the way" there was a recall for something and the inspected the car as well. here are the new issues. Steve the service writer informed me that the front tires were worn and the car needs an alignment. Evidently when they changed the motor ( 1,000 out of pocket) they must have failed to realign the front end and proceeded to tell me that it went out of alignment from speed bumps. So now I have to replace two front tires on a leased car with only 27,000 miles as it is now out of warranty. Oh and by the way "you will see a major difference in the way the car runs as they made an update to the programming..... 1.5 years later after they told me 6 times that the hesitation and rough running was normal. I don't like being lied to, and I definitely dot like being systematically lied to. The dealership, and Hyundai is as dishonorable as it gets. The only redeeming person was Marty Zeitz. He was great to deal with. More

Wallace group is by far ridiculous The wallace sales group is by far the worst! I originally went into Nissan to purchase a vehicle n was sent over to hyundai after the gentleman ran my The wallace sales group is by far the worst! I originally went into Nissan to purchase a vehicle n was sent over to hyundai after the gentleman ran my application. I was not treated fairly I guess he thought I was wasting his time and wasn't going to buy a vehicle. I ended up woth Mr Jorge from Portugal. I must say he was a smooth talker, anything to get the sale. I heard a wierd noise on the car but was assured that the vehicle was certified and fully inspected. I told him I wanted the windows tinted, sure we can take care of that for you afterwards. He was also to set up my bluetooth and give me direction on satellite radio. Nothing ever done. We spoke on customer referrals in which I gave him my mother's information and sent her in a week or 2 later and she bought a cadillac from him. I was never given credit for the referral, windows weren't tinted, car wasn't fueled or clean, and 3 weeks later my certified inspected vehicle left me stranded late at night on i95. Only to get the car towed into service on saturday night only to be told on Tuesday that I need a new engine. This car had no warning check engine loght or anything...but it's certified hyundai inspected?? I think not! car has been in service almost 2weeks now and my first payment is nearing. Salesman called me a liar in my face. Where's the quality customer service at with this company? I can go on and on....but to make this short...spend your money somewhere else!!!! More

Purchase process mis-represented... very stressful deal Found a car that was acceptable and price was reasonable, not great but ok. Sales person was friendly and knew his cars well. Decided to purchase but Found a car that was acceptable and price was reasonable, not great but ok. Sales person was friendly and knew his cars well. Decided to purchase but when asked about how to pay we were told if our credit score was good just bring a personal check. Score came back over 800 and a check was written on Friday afternoon, paperwork was completed and one set of keys was given to us. Car was to be detailed and filled with gas prior to pick up and a temp tag was to be issued. Car was set to be picked up by our driver Monday mid day. Monday morning we were called and told they would not accept our personal check as tendered on Friday even though all requirements had been met they now required certified funds. We had left for a trip on Sunday morning so were away when this call came to us. It was necessary for us to find a bank and arrange to wire funds to the Wallace Hyundai/Volvo dealership by way of Wallace Lincoln dealership for them to release the vehicle they had handed me the keys to several days earlier. I managed to accomplish this task while in another city in a matter of less than an hour but at additional expense to me. I am told the deal is now complete and the car picked up. but the false information given to close a deal has led to a very stressful situation. This could have been avoided if they had been honest and told me they needed certified funds as there is a bank two minutes away where I could have gotten a cert check at the time the paperwork was signed. I would strongly advise against buying from this dealer as they are either grossly incompetent or just dishonest. Save yourself some grief... buy elsewhere! More

The employees never return phone calls. I have tried to reach someone in leasing for three days. When I call the response is that the person is not available and the transfer me to the operator and the ope reach someone in leasing for three days. When I call the response is that the person is not available and the transfer me to the operator and the operator is not available. More

Six hours of frustration to buy two cars. Credit application required for personal check. Full insurance required for the particular car before delivery, trade in refused for lack of dead previous o application required for personal check. Full insurance required for the particular car before delivery, trade in refused for lack of dead previous owner's presence at the dealership despite his signing both sides of the title. We were on the phone with the insurance company at 8 PM making sure that they had the VIN etc. There were no physical amenities, like seats etc. for the six of us, two giving Christmas gifts to two children and their spouses. The salesman had no idea how to fill out the paper work and management was no help except to make sure the Wallace rules and regulations, many of which none of us hear of before, were followed. In the past two years I've purchased two Toyotas from Treasure Cost Toyota and a Ford from Al Packer West. All three of these were good experiences. Wallace is a place that will never be on my list of dealers to visit. More

We have purchased two cars from Wallace Hyundai (used and new) and have had hassle-free experiences both times. Marty Zientz in particular was a pleasure to deal with, and I would recommend you asking for hi new) and have had hassle-free experiences both times. Marty Zientz in particular was a pleasure to deal with, and I would recommend you asking for him directly. Marty is as honest as they come and direct, which saved us a great deal of time. We were able to purchase the car we wanted at the price we were looking to spend. We are very happy with our Sante Fe Sport and especially our experience with Marty at Wallace Hyundai. More

We have rated this dealer because of our experience with We have rated this dealer because of our experience with "Pre Certified, make sure every thing you are told is in writing or you will be in for a sur We have rated this dealer because of our experience with "Pre Certified, make sure every thing you are told is in writing or you will be in for a surprise, we were told that our car had new tires as part of the pre certified program by the salesperson, not so when we brought our car in for service and found that the tires were not new , the story changed to we only change them if service feels they need them, Our 121 point inspection did not include checking the glove where all the previous owners personal information was found , also a simple door handle shield was missing , despite repeated promises to fix it I has not been done, Car was bought end of Aug. Its sell it and good bye , They do not back up what the salesperson tells you. What else what we were told was not true. We love our Car and would love to been a repeat customer , but it will not be from Wallace. More

I had never done business with Vic Dunn before but talking to him the first time I knew he was a man of integrity. Right away he gave me his best price without going through a lot unnecessary and u talking to him the first time I knew he was a man of integrity. Right away he gave me his best price without going through a lot unnecessary and unpleasant car salesman jargon.. I know the car business and Vic was totally honest with me. I have been negotiating cars for years for family and clients and I will tell you that you are in great hands with Vic Dunn. He is a straight shooter and will do everything in his power to get the best deal for you right away.. He is a true professional and a great asset to Wallace Hyundai. For your next car call Vic Dunn. You will not be disappointed. It will be a pleasurable experience for you and you will be smiling and feel great as you drive away in your new car . He is so good that I will be recommending him to all my friends and family I look forward to buying many more cars from him in the future. More

Outstanding! This is my 13th new car and buying my car at Wallace was the only time that I had a salesman who was truly honest. He kept me within my budget and I sold me my dream car. He was professional, an Wallace was the only time that I had a salesman who was truly honest. He kept me within my budget and I sold me my dream car. He was professional, and made certain to educate me about the car i. was buying. I will be buying all my future cars tron Billy Weston at Wallace. More

The dealership was misleading with the payoff of my prevous lease. The promised that it would be COMPLETELY satified! They did pay the last few payments, but refused to disclose the other charges. Th prevous lease. The promised that it would be COMPLETELY satified! They did pay the last few payments, but refused to disclose the other charges. They claimed to not be aware because ALL lease are different. This was a Nissian company lease of which they also own a Nissian dealership next door. The General Manager Gary indicated that I should have known about this additional fee, but he as the General Manager did not!!! I asked several times if there was anything else that I would be resposible for. I was assured that this would not be a problem. Three months later there is a big problem. A little over $400 that is my problem, not theres. More