Wallace Hyundai
Stuart, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Thank you Philip for reaching out to me. I hope you will give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyu give this email from a dissatisfied client to management. Unfortunately for Hyundai I have already purchased a car from another dealership not Hyundai although I was waiting to trade my car in for the 2021 Santa Fe when it came out . HOWEVER My dissatisfaction with Hyundai and my current 2012 Genesis 5.0 sedan can not be paralleled. Your service department is unresponsive, not helpful and without empathy. When I purchased my CPO vehicle, I purchased an extended warranty. I had to use that warranty last year to replace the transmission and now my engine is seized and sitting in your service department. I have been without a vehicle for a month including the time in your dealership and at my mechanic. How can a person survive and make a living in sales without a car for a month? The warranty company denies the claim saying oil issues. Strange since I do maintain my car and when the service advisor called me at initial look he asked if the oil had just been changed because it was so clean. I explained yes my husband had rotated the tires changed the oil and fixed a tire with a screw in it, about 3 weeks ago, and since the pandemic and Walton Road closure I had not been using the car much. He said that explains it. So if he was surprised at how clean my oil is how can the warranty company deny the claim for that? Also if the oil had been low wouldn't a warning light come on? A little research on the engine shows this engine does have issues with the german made rings. The service advisor informs me the engine is 23,000 to replace...THE REAL REASON THE CLAIM IS DENIED, NO? I still have a small balance on this car loan I will have to try and pay off while paying for a new vehicle and having been out of work for a month. I just replaced the starter, the a/c compressor, the paint and/or clear coat is peeling, the transmission went and was replaced. the dashboard is pulling away from the console...what a piece of crap. I had the car towed to my local repair shop and to Hyundai for a few hundred replaced the starter and now to add insult to major injury I am expected to pay over $500 to get the piece of crap back because the service department had to take of the valve covers and drop the oil pan to submit a claim to warranty? What a racket...oh wait I mean RIPOFF! I want my car back and I want Hyundai to waive the over $500 fees they are charging me to do the work to submit my warranty claim. More
WALLACE HYUNDAI is very misleading, very deceptive very poor customer service I am sadden,disappointed, depressed that I feel like I have been preyed and lied upon. I drove over an hour to get to dealershi poor customer service I am sadden,disappointed, depressed that I feel like I have been preyed and lied upon. I drove over an hour to get to dealership yesterday and was told everything in the book to get in the door, once in..your trapped. They promised and boosted on loans they can structure all types of loan. I am in an upside-down 2015 sonata, I made it well aware since I am trading it in. Bottomline Ben and Mark at WALLACE HYUNDAI are not trustworthy reputable..wish I had checked reviews first, maybe it would have spared me the heartache...and time. Left the deal with 2 options the night befor..but next morning oh it changed since I was able to come up with money fast it seems. I call this morning to confirm $$down payment amount and it was said sorry they want now a cosigner. Ben general sales mgr NEVER ONCE SAID I NEEDED BOTH.. it was one or the other the night before but now they want not just any cosigner but someone with over 720 scrore and $2000k down. They Changed the deal and with no explanation I was left distraught stressted. I WILL NOT RECOMMEND to anyone. DONT TRUST Them. Also for Joanne the customer services care representative is JOKE..She must have forgotten she spoken to me the day before and when I say that she just hangs up on me...Again no professionalism.They change loan docs on you. TWO WORDS...STAY AWAY More
Literally had a Wallace Hyundai salesman send over another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” The figures, which the salesman had just laid out in detail...here’s the monthly cost with zero interest vs. a $2,000 rebate for a loan with interest. Hey, it’s 2020. Surely you understand that women (even blonde ones) are smarter than this. Also, the monthly payment is important to a 20-something buying a first car while working a minimum-wage job. But I’m an adult. My concern is the PRICE OF THE CAR! The bottom line. My experience today was every car salesman stereotype and joke we all know, sadly. Again, it’s 2020. Women are intelligent consumers. Wake up, Wallace. P.S. I liked the car, but I will shop elsewhere. More
Top-Notch Customer Service! Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that G Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that Gerry took in showing us a new Pallisade. He was very patient with us, and answered all of our questions thoroughly. The sales manager was also a pleasure to speak with. We did not buy a vehicle on this particular day, but we intend to return to Wallace Hyundai very soon. We just wanted to say thank you, and we look forward to working with you all again in the future! More
Trash If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and d If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and disorganization, then this place is for you. You won't even be provided a courtesy vehicle, or rental. Even though they can't figure out the issue, and Wallace Hyundai keeping your vehicle overnight isn't their problem. Must be under warranty to receive a rental.......that's a new one. Then declare that you must be at a specific rental center between times that you work to receive a rental. They don't care about convenience, they don't care that you work, they don't care about customer service, they don't care that you spent your days off on them. What a pathetic dealership that is carrying the Hyundai name.......absolute disappointment and embarassment. I will never buy another Hyundai, just because of them. Especially since they are the only service available for recalls and campaigns in the area. More
I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More
Deceptive pricing I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take you I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take your business elsewhere, not honest or transparent. More
Brought my Santa Fe back for a balancing issue a few days after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issue after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issues and it was washed and cleaned like it was at delivery! Thank you Mr Robert and Joe! More
Terrible customer care. I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of leaving messages that don't get returned. I am tired of the BODY SHOP not fixing the car. I was rear ended last June. The car was in the shop for 8 weeks. Since the time I picked up the car it was not right. They were supposed to detail the car, was paid by insurance and did not because it was overlooked. Then when they put the dash back from cleaning AC vent they bent it and it needed to be brought in to be fixed, then the sensor for the blind spot detection went out several times and then needed to be replaced. The insurance paid again to replace it and then 5 min off the lot it went out again. Then they did not communicate properly regarding getting service to fix it so when I called they did not know what I was talking about. That still has not been fixed and last now their is a problem with the hybrid sensors not working and car over heating. And service is claiming it is related to the car accident. Can I just say I have had enough. They drag their feet and are not making this situation any better. They have had plenty of chances to make it right. And then to not even be curtious to give us a loaner car. Guess what they were paid plenty for the repairs and still the car is not right. This really makes me frustrated. More
Very dishonest and not forthcoming. They almost rush you through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to give you. Real shady car dealership. More