Wallace Hyundai

Avoid service department! Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that Service Department complaint. My grandmother gifted me with a 2004 Hyundai Sonata. The car has not had any issues with the exception of the fact that the airbag light was on. Before my father shipped the vehicle to me 15 hours away, I told him that he needed to have the vehicle inspected and have whatever is causing that light to be on repaired. There are a tremendous amount of issues with these particular vehicles and the passenger sensor under the seat. They had the vehicle for nearly three days and when my father came to pick it up they said that they were unable to find a problem and it was certainly not the seat that was the issue. They proceeded to tell my father that they cleared the code and the light stayed off. I was charged $66.23 for this service which required no parts. Fast forward to 2 weeks later when the car is in my possession 15 hours away and after taking one to two trips with a passenger in less than 800 miles the light comes back on. I checked the receipt from the repair that was in my glove box and it physically says on the receipt that the code was b1406. I am mediately contacted the service department and left a message because no one answered the phone. It took nearly six hours before I heard back from anyone at the dealership. Upon hearing back from them they tried to deter the attention from this repair to another repair that was also done that they actually did correct. After informing him that I was not having a problem with that repair but rather the airbag he decided to start talking about the airbag. He said they did not find any problems. I've then requested for an explanation as to what b1406 code was pointing to as a problem. He wasn't sure and so he called me back 20 minutes later to inform me that that code directly points to a problem with the airbag sensor in the passenger seat. I asked him if it was under warranty since most of these vehicles have been recalled due to this problem. He said it was not under warranty and I proceeded to ask him why it was that it was not fixed. He explained to me that they didn't fix it because it wasn't under warranty. I've then explained to him that I was not interested in the fact that it wasn't under warranty but more so interested in why this vehicle was never repaired considering there was a definite problem found. He reiterated it was not under warranty and it took me basically asking him if I got in my car and drove 15 hours south to where I was standing in front of him and threw cash on the table if he could still fix it or not. He said of course he could fix it. Then I proceeded to ask once again why when the vehicle was brought to them and spent 3 days at their facility, did it not get fixed when that was in fact why we brought it to them. At that moment he could no longer give me any kind of reasoning as to why the vehicle was not repaired whether it was related to money or warranty. I requested a refund and he prompted me that we do not do refunds. He said refunds had to be approved by a supervisor in which case I immediately requested to speak to. In the end I have still not heard back from the message I left to the supervisor and I'm going to go even harder after my money because the vehicle was never fixed and all they did in the end was basically clear the code out and push it off the lot and collect money for something they did not even do. I will absolutely be contacting Hyundai of North America to report these snakes and I highly advise that anybody who reads this stays far away from this place. They cannot be trusted and I now have to throw more money on the table for another diagnosis and another dealer to actually fix the problem. Updated: they have still not done anything to resolve the issue. However, Hyundai of North America has processed a refund and a full tilt complaint has been filed. More

Good review I had a very good experience over all and have no problem recommending this dealership to friends and family. I would also come back in the future to I had a very good experience over all and have no problem recommending this dealership to friends and family. I would also come back in the future to purchase again. More

Deb Review I was pleased with purchasing my new car at your facility and thanks for making it possible and satisfactory, Knew what I wanted and you made it a ni I was pleased with purchasing my new car at your facility and thanks for making it possible and satisfactory, Knew what I wanted and you made it a nice experience, More

Great experience My experience at Wallace, as you can see from the survey, was great! Our salesperson, Bill Getchell is an asset to your dealership. His follow up befo My experience at Wallace, as you can see from the survey, was great! Our salesperson, Bill Getchell is an asset to your dealership. His follow up before and after delivery was and is amazing. I would definitely recommend him to my friends and family. More

Great car experience Got in told him what I wanted looked at two cars. I drove fell in love and it was a done deal. Very professional and took their time to make sure I kn Got in told him what I wanted looked at two cars. I drove fell in love and it was a done deal. Very professional and took their time to make sure I knew how to use every inch of the car. I can't say enough good things about Phil and Larry they made the experience very delightful. More

New car purchase My experience with Wallace Hyundai has been an excellent one. Having Sami Soulaiman handle my new car purchase was exceptional in every way. I could My experience with Wallace Hyundai has been an excellent one. Having Sami Soulaiman handle my new car purchase was exceptional in every way. I couldn't be happier with my new car! More

Perfect Shawn Ligett is our favorite salesperson ever. We always come to him to when we're ready to purchase a new vehicle. This particular experience was t Shawn Ligett is our favorite salesperson ever. We always come to him to when we're ready to purchase a new vehicle. This particular experience was the easiest ever in terms of time spent choosing the vehicle and coming to an agreement. We very much appreciate Wallace Hyundai and Shawn Ligett in particular. More

New car purchase Larry was courteous and knowledgeable. I expressed my interests and he showed me vehicles I might be interested in. Many new vehicles to choose from o Larry was courteous and knowledgeable. I expressed my interests and he showed me vehicles I might be interested in. Many new vehicles to choose from on the lot unlike Napelton that only had used vehicles on the lot. New cars were off site. I was most impressed at the ease and speed the of the entire transaction which made the car buying experience more pleasurable. More

experience at dealership Would highly recommend dealership to all of my friends. Especially Scott and Sami were very helpful!. The 'finance officer' was very informative. The Would highly recommend dealership to all of my friends. Especially Scott and Sami were very helpful!. The 'finance officer' was very informative. The experience was very much appreciated. More

Exceptional Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptiona Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. Staff was great, experience was very comfortable. Overall exceptional experience. More