Wallace Hyundai

Stop! Do not buy a car from this dealership! Came in with my own financing and the Salesperson Paul A. refused to let me use it. Since it was Sunday he sai Do not buy a car from this dealership! Came in with my own financing and the Salesperson Paul A. refused to let me use it. Since it was Sunday he said I could call back Monday to change the financing. The sales contract states that the dealership will secure financing and that they had 30 days to do so, therefore I should have been able to use my financing through USAA but they have been ignoring my calls and e-mail ever since! Also, Paul A. told me he would get me $16k for my trade in and instead they only gave $15k and they sold it $20k with in one week. I had already gotten a deal with CarMax for $16 so why would I take less. They still have yet to pay off my trade-in so I have two car payments. What’s worse is I bought Certified Pre-Owned vehicle, or so I thought. Got an email from Hyundai asking me about all the documents and inspections the car should have come with but they failed to disclosed any of this. Paul said he was gonna have the car “detailed” but the car was never even washed and came back with a cut in the front seat leather which is gonna cost me $800 to fix. The Finance Manager Jennifer D. slid on a duplicate warranty and Etch???! This car isn’t CPO it got nothing that a CPO car should have. They also don’t honor their online pricing from their own website! Expect to pay $2k more. I’ve tried calling and I’ve waited patiently for a response or any kind of acknowledgment but even the manager Chris M. wont return my calls after telling me he would have the GM call me back over a week ago. Don’t get shafted like I did, DON’T BUY FROM THESE CROOKS, there too many other places to buy a car. Vroom, Carmax, carvana and you don’t even have to leave your house. But I bought from these guys because I thought people. They proved me wrong! More

I took it in for the service manager to look at a warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyund warrantable item which the service manager Chris would not honor the Hyundai warranty. I then filed a complaint for retaliation against Wallace Hyundai with Hyundai America. When I picked up my car there was a long scratch like someone keyed.my 2021 Hyundai Sonata. David Messinger and the service manager will not repair the scratch that happened on their property while the car was in their possession. This is very alarming and they are all corrupt and dishonest. They even retaliated against me by stating that they will not service my vehicle. The VP Rusty Wallace will not stand up and look into this but Allie a corrupt and dishonest person to handle this knowing that it is covered through the warranty. Please do not do business with Wallace Hyundai or any dealership of the Wallace Automotive Group. They are a patent example of dishonest corrupt and vindictive people. More

Very good and personal service.Great and personal Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say Very good and personal service. Great and personal service. Tony Cruz was very cordial. I dont know what else to say More

The worst treatment ever received from a service representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to ac representative since purchasing cars (30) years ago. He basically called me, identified himself, then questioned did I run over something, seem to accuse me of intentionally damaging my vehicle; stated the damages are over 5k; that I need to call my insurance since it isn't covered under warranty. When I asked him to please calm down because I was overwhelmed and didn't understand what he was saying, he could care less. At no time did he even try to explain the damages. I had to contact (2) other employees because of the treatment I received just to figure out what is the actual damage and what I can do. It is a sad day when a car is brought in by a customer who is seeking help because something is wrong with the car, then questioned why is the vehicle damaged. If the customer damaged the vehicle, why would the customer take the vehicle to the dealership it was leased from? More

"You need a new tire. No, I don't" Supposedly there was a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This i a puncture in the sidewall of my right front tire and it couldn't be fixed. I needed a new tire he said. $230.00 plus mounting and balancing. This is a new car, by the way. I said I'm going to see what someone else has to say. The tire store manager told me there was no puncture in the sidewall, but there was a screw in the tread. They simply plucked it out!! NO DAMAGE TO THE TIRE!! They also asked if I was from around here as locals know of the reputation of this service center and they stay away. I called twice and left a message for Tony. I told him that I was pissed that he was trying to rip me off to the tune of nearly $300.00. No reply, but I'm not surprised. It was only after that that I looked up the Wallace Hyundai reviews. Shoulda looked it up sooner, but at least I still have my money and my practically new tire. The reviews confirmed that this place is a royal rip off. They still haven't rotated my tires, but I don't trust them to touch my car; or even wash it! This isn't over. What's wrong with management that they have so many problems continually?? More

BEWARE BEFORE YOU BUY A HYUNDIA. READ ALLThe worst BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me BEWARE BEFORE YOU BUY A HYUNDIA. READ ALL The worst experience at a dealership. My key fob lost lost its code to connect to my vehicle. Resulting me to unable to start my car. So here I am stuck. The key fob requires a 4 digit code to reconnect to my car. This dealer refused to give me the code so I can get it reprogramed. They wanted to to get my car towed to their dealership so they can reprogram the the fob reap the money!!!!. This dealership lied to me and when confronted with the lies, It was admitted by David that the service department did lie to me. I was told we can't give you the code as someone could steal your car..........My repsone was , Let me worry about that. I then said, It's my car and I paid for the car which includes the code! After some conversation that got ugle David cursed mulitable times at me saying get the F@$K out of here and dont come back. He didnt say it once he said this multible times to me.... a customer. VERY UNPROFESSIONAL!!!!!!!! The cost of a new remote to included programing was between at the dealership $325.00 - $375.00 plus the tow. I found a Licensed locksmith who program my remote and came to me for $150.00. If you need a remote dont buy at the dealership. DON'T BY A HYUNDIA OR ANY CAR FROM THIS DEALER. More

I had a 10 o'clock appointment yesterday and when I reach the service department I was told I did not have an appointment. I bought my car a month ago kept on getting promises for my second keys that was owe the service department I was told I did not have an appointment. I bought my car a month ago kept on getting promises for my second keys that was owed to me from the purchase. The salesperson Lou call me and we scheduled a 10 appointment With lack of communication and not scheduling the appointment I waited 3 hours to get my car back the communication at Wallace is very poor. I am very dissatisfied with the situation. More

xxx .. I just got back from this dealership without buying a new Sante Fe.. I was ready to buy the car listed on their website. I called to make sure it was there. I cleaned out my trade in and off I buying a new Sante Fe.. I was ready to buy the car listed on their website. I called to make sure it was there. I cleaned out my trade in and off I went.. THERE WAS NO CAR to buy. The salesman even said, they do that just to get you to come in the door. This is the type of dealership that can make car buying a nerve racking experience. Wallace dealerships take HIGH PRESSURE sales to a whole new level. Go to a family owned dealership where they actually care about their customers. More

This dealership does not even come close to coastal Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership Hyundai of Melbourne. The service dept waiting area is run down. Step it up Wallace Dealership More

This dealership is very racist towards African American people. I came in to trade in my car for 2 days. after they kept hounding me to run my credit because they were so sure they couldn't give me any num people. I came in to trade in my car for 2 days. after they kept hounding me to run my credit because they were so sure they couldn't give me any numbers without (which is a lie) . And then came with ridiculous numbers after i was strict about the price payments i wanted to stay in . I spoke with both Ben and Amir and they both were rude and very unprofessional. They talked to me like i was nobody. I had to asked 4 different people twenty times to speak to Amir he is the general manager( to speak with him about how i was being treated ) And when he came he had an attitude just to come and speak with me . I would not recommend going to this dealership they are all about the dollar not the customers. More