Wallace Hyundai

Literally had a Wallace Hyundai salesman send over another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” another guy to double-team me today when I wasn’t ready to sign on the dotted line. Seriously, the second guy wanted to “explain the figures to me.” The figures, which the salesman had just laid out in detail...here’s the monthly cost with zero interest vs. a $2,000 rebate for a loan with interest. Hey, it’s 2020. Surely you understand that women (even blonde ones) are smarter than this. Also, the monthly payment is important to a 20-something buying a first car while working a minimum-wage job. But I’m an adult. My concern is the PRICE OF THE CAR! The bottom line. My experience today was every car salesman stereotype and joke we all know, sadly. Again, it’s 2020. Women are intelligent consumers. Wake up, Wallace. P.S. I liked the car, but I will shop elsewhere. More

Top-Notch Customer Service! Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that G Like most people, my wife and I kind of dreaded going to look at new vehicles at the dealership. We were pleasantly surprised at the great care that Gerry took in showing us a new Pallisade. He was very patient with us, and answered all of our questions thoroughly. The sales manager was also a pleasure to speak with. We did not buy a vehicle on this particular day, but we intend to return to Wallace Hyundai very soon. We just wanted to say thank you, and we look forward to working with you all again in the future! More

Trash If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and d If you are looking for service and enjoy techs being unable to determine the issue and you HAVE to take 3-days off from work due to incompetence and disorganization, then this place is for you. You won't even be provided a courtesy vehicle, or rental. Even though they can't figure out the issue, and Wallace Hyundai keeping your vehicle overnight isn't their problem. Must be under warranty to receive a rental.......that's a new one. Then declare that you must be at a specific rental center between times that you work to receive a rental. They don't care about convenience, they don't care that you work, they don't care about customer service, they don't care that you spent your days off on them. What a pathetic dealership that is carrying the Hyundai name.......absolute disappointment and embarassment. I will never buy another Hyundai, just because of them. Especially since they are the only service available for recalls and campaigns in the area. More

I have been dealing with Wallace Hyundai for at least 25 years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best years. They are by far my dealer of choice. Service is fantastic and my salesman Louis is the best More

Deceptive pricing I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take you I recently requested a lease price with "all in pricing" including all fees and taxes. At the last minute the dealership added on sales tax. Take your business elsewhere, not honest or transparent. More

Brought my Santa Fe back for a balancing issue a few days after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issue after I leased it! The service manager upon my request got me a vehicle to use as it was time consuming process ! Picked vehicle up next day no issues and it was washed and cleaned like it was at delivery! Thank you Mr Robert and Joe! More

Terrible customer care. I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of I am fed up with Wallace Hyundai!! Their focus is definitely not on CUSTOMER CARE!!! I am tired of how they handle service customers. I am tired of leaving messages that don't get returned. I am tired of the BODY SHOP not fixing the car. I was rear ended last June. The car was in the shop for 8 weeks. Since the time I picked up the car it was not right. They were supposed to detail the car, was paid by insurance and did not because it was overlooked. Then when they put the dash back from cleaning AC vent they bent it and it needed to be brought in to be fixed, then the sensor for the blind spot detection went out several times and then needed to be replaced. The insurance paid again to replace it and then 5 min off the lot it went out again. Then they did not communicate properly regarding getting service to fix it so when I called they did not know what I was talking about. That still has not been fixed and last now their is a problem with the hybrid sensors not working and car over heating. And service is claiming it is related to the car accident. Can I just say I have had enough. They drag their feet and are not making this situation any better. They have had plenty of chances to make it right. And then to not even be curtious to give us a loaner car. Guess what they were paid plenty for the repairs and still the car is not right. This really makes me frustrated. More

Very dishonest and not forthcoming. They almost rush you through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to through signing without even asking you your likes and dislikes. Also they won’t tell you about your $50.00 test drive gift card they’re supposed to give you. Real shady car dealership. More

Extremely Dishonest Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten yea Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten years, and Wallace is the most dishonest and manipulative dealership I have ever dealt with. My girlfriend, who went through the experience described below with me, agrees. After spending a very long time negotiating a deal on the phone, Bryan Leone, one of Wallace's sales managers, offered to sell us a 2019 Tucson. He refused to send the terms we agreed to in writing, claiming that we would use his quote to get a lower price from another dealer. Given his unwillingness to do this, I painstakingly verified the terms we had agreed to--TWICE--before driving over an hour to the Wallace dealership. He emphasized that his general manager, Amir, had approved our deal. "Because we're a volume dealer," he kept claiming, they were willing to give us a "great deal."  He then pushed me to put down a $1500 deposit to reserve the vehicle. When we arrived, Wallace did not even have the 2019 Tucson in stock that he had attempted to get us to make a deposit on. They had apparently sold their last one the PREVIOUS day, even though Bryan had made "the deal" with me that afternoon. After claiming they could give us a similar deal on a 2020 Tucson, they attempted to sell us the vehicle for nearly $3000 more than what we said we had wanted to pay on the phone. Bryan had also told us they would waive the excess mileage fees on our existing Hyundai lease if we purchased a vehicle from Wallace. At the store, however, the sales team claimed they had no ability to do this. When I spoke to the manager of the store who was working when we arrived, Benjamin, he acknowledge that Bryan had lied to us, yet he persisted in his effort to sell us the 2020 Tucson anyway. After my girlfriend left--she is a public school teacher who wasted four hours of her time on Wallace's dishonesty--one of the sales associates we spoke with, Adam, sent her multiple text messages claiming that she needed to get "real," because they were giving her a fantastic deal. He then made fun of her when she replied that they had lied to us, and that we planned to purchase a vehicle at CarMax instead. In short, please DO NOT patronize this dealership. If you do, make sure you get the offer you seek in writing beforehand. It is common knowledge that car dealerships propagate misleading advertisements to get people in the door. Wallace, however, is the only dealership I have dealt with that outright lies to and harasses customers in effort to make sales. More

Very bad service I want to see the suv santa fe so the internet team make a VIP appointment For me so l was on time but they seat me for long time waiting, they did n I want to see the suv santa fe so the internet team make a VIP appointment For me so l was on time but they seat me for long time waiting, they did not now about the appointment, did not have the veicule so after about one hour l have to leave without see the suv More