Wallace Chrysler Jeep Dodge Ram

My experience with this dealership started a few years ago, when I purchased a 2014 Dodge Durango from them. For that purchase everything was pretty decent the salesman was very helpful they showed me a c ago, when I purchased a 2014 Dodge Durango from them. For that purchase everything was pretty decent the salesman was very helpful they showed me a clean Carfax on the vehicle, I then took the vehicle for a test drive and I noticed that the driver side door would not stay open when the vehicle was on an incline because the hinge was bad, the salesman told me not to worry bring it back and they would fix it. A few days later maybe two days later I brought the vehicle back to get the hinge fixed on the door and there was a noise in the same driver side door I drop the vehicle off and they fixed the noise in the door but told me would be $435 to fix the hinge that that was not covered. I explain to them that I was told to bring it back and they would replace it, but needless to say they did not so I took the vehicle back home. Drove the vehicle without incident for the next couple of years and decided to trade it in on a 2020 jeep wrangler. When I got there trying to work the deal they told me that my Durango had been in an accident and showed me the Carfax to prove it, I explain to them the first Carfax they showed me on the same vehicle a couple of years earlier said the vehicle was clean and had not been any accidents, we then worked past that sticking point and went on with trying to make the deal on the new Jeep they gave me what I thought was a fair amount of money for my vehicle but would not work as far as bringing down the price of their other vehicle, so I decided it was time to walk away and keep my Durango, the sales manager didn’t approach me and said let’s get you into a lease I told him I had never leased before and he said no problem it’s very easy I said OK let’s talk make a long story short he had me put $13,000 down on the leased vehicle so that my payments were reduced to where I could afford to make the payment, me being naïve and never leasing before thought that the $13,000 that I put down would come off the price of the vehicle, well not so because I went back nine months later to trade the lease vehicle in and buy a jeep out right I was told that the $13,000 was gone there’s no equity in the vehicle. I know that some of this is my fault for not knowing about the lease but I would’ve thought that they would’ve explained it to me to help me understand that the money I was giving them I could never recover. So once again I have lost. My feeling is these people at Wallace Chrysler Jeep will not tell you the truth and are very devious, as far as I’m concerned I will never ever go back there for anything or any reason, I could not and will not in good faith recommend them to anyone. More

I came in last week after speaking with Samantha and was disappointed with her attitude and how she treated me as if I was just a sale. I would not recommend coming to this dealer if you're going to have to disappointed with her attitude and how she treated me as if I was just a sale. I would not recommend coming to this dealer if you're going to have to deal with unpleasant people like her. VERY UNPROFESSIONAL. More

Wanted to charge me 9k above msrp. Completely greedy dealership, don’t value their own local customers. Tried to purchase from them three different times and never get anywhere. Stay away, look for anot dealership, don’t value their own local customers. Tried to purchase from them three different times and never get anywhere. Stay away, look for another dealer. More

Thank you Wallace Jeep team Shauna, Houston and Steve for getting it done. I brought back my lease and leased another Jeep from Wallace. Appreciate the help and very satisfied with the service. Love my new J getting it done. I brought back my lease and leased another Jeep from Wallace. Appreciate the help and very satisfied with the service. Love my new Jeep! More

Low class. They sell you the vehicle, then if anything goes wrong they are so fast to tell you nothing is covered, pay pay . Please go anywhere else but here. Bought a Chrysler Pacifica for our family, no goes wrong they are so fast to tell you nothing is covered, pay pay . Please go anywhere else but here. Bought a Chrysler Pacifica for our family, nothing but issues and they never help. Just want to get you financed then your forgotten. Also place is a dump inside, like a garage with windows and desks. Scam city More

My wife and I had amazing experience at Wallace. Joel Ramirez is the bomb! Thank you again we really appreciate the perfect service at Wallace jeep Ramirez is the bomb! Thank you again we really appreciate the perfect service at Wallace jeep More

Purchase Jeep Service was great ,work with my credit ,salesman was great help . Set up phone with vehicle, went over all accessories great help. Finance manger wo Service was great ,work with my credit ,salesman was great help . Set up phone with vehicle, went over all accessories great help. Finance manger worked very hard to get right financing, was out the door in about 3 hours. Great job. More

Price Deception at it's finest I received an email from the sales person responding to the pricing that shows $11k off their 2020 Compass's. I went to my credit unit to prepare the I received an email from the sales person responding to the pricing that shows $11k off their 2020 Compass's. I went to my credit unit to prepare the final check but then Wallace no longer wanted to communicate with me. His initial response was that aside from the sale price displayed, they have other fees. I needed a breakdown to present the final number. 5 hours and 4 emails to them and nothing, they must be too busy for me. Maybe they have a Virus. I was waiting for their Bait and Switch and sure enough they decided not to deal with me. I'll get a KIA SOUL or go to Jeep store farther away. More

Great customer service and willingness to work with you. Payments still higher then I wanted but I walked away with an amazing truck at a great deal Payments still higher then I wanted but I walked away with an amazing truck at a great deal More

First time buying a car in Florida, Cristian was great! I would recommend him to everyone I know. It was a great experience. Thank you so much would recommend him to everyone I know. It was a great experience. Thank you so much More