Wallace Chrysler Jeep Dodge Ram

Working with Jeff Bamond was very easy; the whole process went smoothly. All of the staff were very friendly and helpful. went smoothly. All of the staff were very friendly and helpful. More

These people will play a dirty trick on you! I offered them a good cash deal on a certified used jeep they had for my son and after all the hard times, mind games, difficult experiences, and unp I offered them a good cash deal on a certified used jeep they had for my son and after all the hard times, mind games, difficult experiences, and unprofessional negotiations... I came to a verbal agreement with one of the salesmen who called me accepting my offer. I moved my family and business schedules around, called my insurance to insure the jeep, and planned everything to make a 2+ hour trip... and at the last minute they sent a text apologizing that the dealership owner wouldn't accept my offer which I found very strange and unprofessional because they were the ones who called me to accept my offer. I recommend that the first time you see that they want to play with the negotiation, you run away and let that car go. Do your business with truly professional people. NOTE: I don't want an apology from anyone at this dealership, learn to be professional, there is the internet and bad reviews from real people are forever. More

We bought a brand new Jeep at Wallace Jeep Sunday Sept. 22, 2024. We need to register out of State and Wallace dealership is taking care of that for us. My out of state Insurance agent offered to send his 22, 2024. We need to register out of State and Wallace dealership is taking care of that for us. My out of state Insurance agent offered to send his runner to the DMV to register the Jeep and get the plates, Overnight them to us and have them to us 2 to 3 days later , by Tuesday. Today is October 17. essentially a month later and we still do not have our Jeep. The initial person taking care of the transaction was totally inept, Could not find emails sent to her with essential information, she put in incorrect dates that my insurance agent pointed out to her and she still did not correct them. She did not take or return my calls for days. My husband texted a women who helped closed the sale and she has not in 3 weeks responded. We have spoken face to face with the Sales manager 2 weeks ago who has promised the world to correct this situation. I did get a call from a new person who had this mess thrown in her lap and I believe she made the corrections in the paperwork and she said she was submitting the paperwork for the registration and would expedite the process. That was 2 weeks ago and I have heard nothing. This women did not give me her contact info and I do not know how to reach her. When I call the general number it says press 0 for the operator. When I do that there is no operator, only get cycled back to the initial message. There is no way to get an employee list. I have reached out 3 times to the Sales manager who promised the world to get this done quickly. I heard back once but the last 2 times this week he is not taking my calls or returning my calls after leaving a message. He said he will keep me p posted which apparently was a lie. I have the name of the General Manager but again there is no way to contact him. If I had it to do over again I would run from this dealership and never look back. They have my car on their lot and I cant take it until there are plates on it per the Massachusetts insurance and Motor Vehicle laws. Remember, my insurance agent in Ma. said he would have the new plates to me in 2- 3 days, but the dealership would not let him do that. AWFUL AWFUL AWFUL business. How do I get in touch with someone who cares and can help? More

Shopped At Wallace Jeep and was offered a great deal Jeff was the Salesperson and was super He even offered home delivery Service exceeded expectations Thank you Lee Jeff was the Salesperson and was super He even offered home delivery Service exceeded expectations Thank you Lee More

Lilian and I love our new Jeep Grand Cherokee Thank you very much Jeff and Wallace Jeep very much Jeff and Wallace Jeep More

Our salesman Logan was world class. He is the direct opposite of most car dealers and salesmen that you will find. He actually cares about what you want, what you need, and what your co He is the direct opposite of most car dealers and salesmen that you will find. He actually cares about what you want, what you need, and what your concerns are. He is there for you and you get the immediate feeling that he is NOT trying to "sell" you a car but assist you with your purchase. He goes over all the facts, knows when to leave you to think and talk, and never and positively ever asks to "close the deal." Means the world to a serious car buyer. I would purchase every vehicle forever from this guy!!! More

Our pre owned Camry is so nice Thank you Jeff and All Wallace Jeep employees for a great experience Melissa Wallace Jeep employees for a great experience Melissa More

Dealership fixed rear differential last week (07/29-07/31) as the 4-wheel drive light kept showing up. I guess they did not diagnose why this was an issue? In addition the rear right tire was pa (07/29-07/31) as the 4-wheel drive light kept showing up. I guess they did not diagnose why this was an issue? In addition the rear right tire was patched up— there was a nail in it apparently and we paid for the patch. Last Thursday (08/04) the light flashed once again so we called and were told to bring the car back Monday. We were then told that we need to buy a whole new set of tires by the service advisor Tuesday as that is causing the issue— with a minimal explanation as to why? The “main mechanic” Brian? Called us back at our request to explain that since we had a new tire put on the vehicle 5 months ago (which was outsourced as we were not made aware at point of sale that the car did not come equipped with a spare tire— we called our salesman Doug diamond about this who essentially blew us off— (calling us back and proceeding to apologize as his call was just a butt dial!) we decided to not get a new tire from the dealership. On the call with Brian, he stated that we need to at the least get a new pair of front tires as the FRONT right tire is causing the FRONT axle to throw a sensor throwing off the rear differential and burning out the 4-wheel drive. This only occurs once the car reaches around 80 mph— this is why the light only flashes when on the highway. He also stated that the tires are the exact same size, and ratio but the RIGHT front tire is slightly taller making it different (so not the same size right?) we were then made to feel as though everything was our fault and we were being unreasonable with our line of questioning and were told to stop yelling (which no yelling was taking place). I went to pick the vehicle up from Wallace Tuesday August 13 at around 10:00 am and asked to speak to Brian upon doing so. I was told he was at lunch. I collected my vehicle and left. I then spoke to my Father who is a mechanic and we called Brian together who has an attitude when my father started calling him out on how none of this makes sense. I admit the phone call got a bit heated, as Brian continuously spoke over us stating his time spent at the company and providing no reasonable explanations. We were then hung up on and offered no resolutions, or call backs from a superior. I also left a call back name and number to speak with a general manager and have yet to receive feedback. The invoice I was given says that the REAR right tire is the one causing issues as it is worn uneven, burning the 4-wheel drive out (so the stock tire that came with the vehicle?) This directly contradicts what was told to me on the phone. I have had nothing but issues with Wallace Jeep Dodge and Ram. From the salesman (Doug Diamond) making me feel as though I was 100% swindled out of half of a hundred thousand dollars, failed to make me aware of the fact that the vehicle did not come equipped with a spare (leaving me stranded on the side of a highway for 13 hours down in west Palm), and then proceeded to ignore me when I tried making him aware of said issue. To the people in charge of scheduling my appointments who always state that my appointments are being moved back or just have a nasty attitude in general, to the head mechanic who has never made me feel confident or trustworthy of his diagnosis. The one person I will confidently say that has made my experience owning a Jeep somewhat bright is my previous service advisor Colin, who did everything in his power to keep me updated and informed. I feel defeated as I do not wish to spend an exuberant amount of money on this vehicle that has given me nothing but issues— this is the solution I was given though. What happens when I get new tires and it turns out that that wasn’t even the issue? I also find it awesome that all of this starts occurring as soon as my vehicle passes the one year mark. I would never in a million years recommend Wallace Jeep Dodge and Ram to my worst enemy. From Doug Diamond, to the head mechanic Brian. More

How do you Con Artists? Wallace!! Bait and switch to get us in. Than Mr. Boston Manager lies to us over Nd over. 8 hours of torture. Lied to wife that the truck had fro Wallace!! Bait and switch to get us in. Than Mr. Boston Manager lies to us over Nd over. 8 hours of torture. Lied to wife that the truck had front / back sensors. When they prepped the truck they swapped out the never used floor matts for used ones. They refuse to talk and acknowledge thse issues. What a joyous planned spend turned into a horrible day. Wallace is bad, karma will come your way. Run away, dont drive. More

Michael Maxx was a pleasure to work with! He went above and beyond to help us get the perfect vehicle for our family. Everything was so smooth and quick! He went above and beyond to help us get the perfect vehicle for our family. Everything was so smooth and quick! More