Wallace Chrysler Jeep Dodge Ram

Terrible service!I owned many cars over the years, Terrible service! I owned many cars over the years, different brands each with their own issues more or less. But the experience I have with the wran Terrible service! I owned many cars over the years, different brands each with their own issues more or less. But the experience I have with the wrangler and this dealership stands out. Few months ago, I noticed a clicking noise coming from the front right wheel. I took it to Wallace to see what was going on, since the car was new with less than 3,000 miles on, and the service advisor told me that is a common issue with bad ball joints. He supposedly placed the order for the ball joints back in December and gave me an estimated time for December 31st. I called back on January 5th and found out that the parts will now be in on January 24. I again called back on January 24 and the service advisor told me that the parts are in and can bring the car in service next Monday. Few minutes later the service manager called me saying that it was a mistake, and they don’t have the parts. Well, that was kind of weird. Anyway, the whole saga continues with a new estimated time of February 2nd. On February 4th I stopped by the dealership to check what was going on and the service advisor told me again that the parts were in, and I can bring the car on Monday the 7th. I most certainly asked him again if he is sure the parts are in, and he reassured me that they were. On Monday I showed up at Wallace with the car, I spoke with the advisor, he told me that the job will take most of the day, they gave me a ride home and they are going to call me when it is ready. Great, finally after almost two months of waiting they will fix the car. Oh no, not so easy… I got a phone call that the car was ready but when I got there the same manager told me that there was a mistake, they didn’t have the parts and they just tightened the ball joints. You got to be kidding me… Second time, same story. I thought this was surreal, I really thought the guy was kidding. No, he was not. They kept my car in for 7 hours to tighten two screws. I don’t trust those people. Really fishy… why keep the car there for so long? Why tell me the parts were in when they weren’t? On two separate occasions? They really weren’t? Or they took the car in because they needed some parts? Many questions, lots of mistrust…​I asked the manager to let me speak to someone higher up in the dealership. He told me that there is no one and I could only call Chrysler corporation. That was scary. ​ I bought the car from them, it’s under warranty, so why are they working so hard to lose customers and provide such awful service? Also, they keep saying the parts are in back order. I asked that manager for the part number, I googled it and found them available right away at discounted price on Mopar’s website. I really wish someone that cares about their business will take some action and change things around. Can’t make it a habit and blame everything on shortages. Won’t last too long until people realize what’s the real issue. More

Very shady dealership. Tried to hit me with a regional Very shady dealership. Tried to hit me with a regional adjustment dealer premium on a 2021 Gladiator. They took my money then stalled me for days Very shady dealership. Tried to hit me with a regional adjustment dealer premium on a 2021 Gladiator. They took my money then stalled me for days in getting the vehicle they sold me, only to tell me “oops, sorry, we couldn’t get it”! Yet they took my payment! Shady Got a much better deal at Arrigo More

We purchased a 2022 Jeep Wagoneer, and initially we worked with Nick on our 1st visit to the dealership (good experience), and then on our 2nd visit he was really tied up with other customers so we sta worked with Nick on our 1st visit to the dealership (good experience), and then on our 2nd visit he was really tied up with other customers so we started working with Tiffany Stamps, and continued with her for the remainder of the sale and vehicle delivery. She was great!, very courteous and professional with considerable product knowledge, and it was a pleasure to work with her . We have purchased several vehicles from Wallace Dealerships but the Chrysler/Jeep/Dodge/Ram is the BEST. As a former Service and Parts Director myself (many years ago-not at Wallace), I can state the Sales and Service Dept.'s are outstanding, and Shauna, the Finance Mgr. was great also. I would not hesitate to purchase another vehicle in the future from this Dealership, and specifically Tiffany Stamps. More

Amazing experience as we have a family of 3 girls plus Hubby and I. We bought 5 cars in 2 months and the newest being a Dodge Ram Rebel Series Eco Diesel. Sharon Maximus helped us with all vehicles and di Hubby and I. We bought 5 cars in 2 months and the newest being a Dodge Ram Rebel Series Eco Diesel. Sharon Maximus helped us with all vehicles and did an outstanding job and Brandon Lookenbill helped too and was awesome. Super efficient, courteous and knowledgeable. Would highly recommend! More

I just got a Silver Jeep Wrangler 2018 from this dealership a little over a month ago. The atmosphere here was very welcoming and positive. The highlight of my experience there was meeting Brandon L dealership a little over a month ago. The atmosphere here was very welcoming and positive. The highlight of my experience there was meeting Brandon Lookenbill, a sales and leasing consultant at Wallace, who moved to Florida only a few years ago. My father and I found him to be very pleasant to be around and charismatic. Even though he was just doing his job, he didn’t really make it feel like he was, and I remember thinking he was the kind of person that would be fun to hang out with. He helped us get a good deal on an awesome 2018 Jeep Wrangler, which has been a blast to cruise around in. The finance manager, Aida Torrealba, was very fun and charming. She put together a nice warranty to keep the Jeep covered for a long time. Overall fantastic experience! Would refer anyone to this dealership. 10/10 Thanks to everyone at the Stuart Wallace Jeep Dealership, especially Brandon and Aida! More

Absolutely unprofessional and wildly unprofessional. Lies, lies and more lies. I love finding out after the fact that they hid stuff in my contract. It’s a a shame because I’ve bought from them before a Lies, lies and more lies. I love finding out after the fact that they hid stuff in my contract. It’s a a shame because I’ve bought from them before and had a good experience. Unfortunately that was in 2012, and no longer the case. Super shady high pressure tactics. Save yourself some aggravation and drive some where else. More

Didn't keep promise, had some items to be fixed which said they would, called numerous times spoke to Anthony, said no, called Houston no call back said they would, called numerous times spoke to Anthony, said no, called Houston no call back More

It is a real shame. I live in Stuart and was ready to buy a vehicle from Wallace Jeep but the salesperson Vanessa was so rude told me "sorry your having a bad day" and hung up phone on me. I would rather dri a vehicle from Wallace Jeep but the salesperson Vanessa was so rude told me "sorry your having a bad day" and hung up phone on me. I would rather drive down to Wpb then deal with them. Real shame i have bought multiple vehicles from dealership as well. I also contacted a manager there I believe Sarah intetnet manager? Said the phone call was recorded and would handle it but never heard back from her. O well! More

Great experience! Jenna M. took care of me and went above and beyond to find me the SUV that I ultimately purchased, even though it was at a different Wallace lot (Wallace Kia). There was no hand-off like ot and beyond to find me the SUV that I ultimately purchased, even though it was at a different Wallace lot (Wallace Kia). There was no hand-off like other dealers. She was with me start to finish. More

Tried twice to get a final price prior to driving 250 miles to buy a car. First and only dealership that refused to give me a price before I arrive. When inquired about one particular vehicle being $13k miles to buy a car. First and only dealership that refused to give me a price before I arrive. When inquired about one particular vehicle being $13k off compared to all others, I get the lame excuse that Jeep sets rebates and they can’t tell me what I qualify for unless I come there. Second person used the excuse that there are 15 dealerships between me and them and if she gave me a price I would go to one of them. Super bait and switch. More