Wallace Chevrolet, LLC - Service Center

I had my first experience with the Suburban Service Dept. today and was very impressed by Doug West who was very helpful and pleasant. I will definitely go back for service needs. today and was very impressed by Doug West who was very helpful and pleasant. I will definitely go back for service needs. More

I called Doug at 3:45 pm believing my first vacation with my grandsons was going to end because of a problem with my Avalanche's electrical system. He told me to come in right away and I drove out of the ser my grandsons was going to end because of a problem with my Avalanche's electrical system. He told me to come in right away and I drove out of the service area in time to take my grandsons to dinner. Yes, he solved my problem, but more importantly, he really cared about my problems and was committed to making sure it was solved in time for me to rejoin my grandsons for dinner that evening. What a great testimony to his organization as well as to Doug. That's extraordinary service. Laurence Hall More

I brought my Saturn ION-2 in for a catalytic converter today, and Mr. Russo greeted me as I drove into the driveway. I gave him my keys, and he immediately showed me to the Customer Appreciation Lounge. today, and Mr. Russo greeted me as I drove into the driveway. I gave him my keys, and he immediately showed me to the Customer Appreciation Lounge. He told me he would call me as soon as my car was ready. I had a nice lunch next door at TooJay's, and as I was walking out the door, Mr. Russo called me to let me know my car was ready. Less than an hour total wait. And he also gave me an exceptional deal on the catalytic converter. I can tell customer serivce is very important to this dealership, and as long as Mr. Russo is working here, I will definitely be back. --Michael Anand More

I have bought close to 9 vehicles so far in my lifetime (not a lot - but I'm in now way a newb) - I also worked in the Finance & Ins Dept of a dealership for a year or so - back in the 90's... so again - (not a lot - but I'm in now way a newb) - I also worked in the Finance & Ins Dept of a dealership for a year or so - back in the 90's... so again - I'm setting the stage - that I'm NOT a "newb"... So my "humble opinion" is one that has credence and should be taken seriously... and here is my advice: You are an idiot if you shop anywhere else. (sorta kidding) The service department was fixing a friend of mine's car - and I happen to come across a car on the used car lot while I waited - the salesperson was absolutely the easiest going/laid back, and down-to-earth guy. Scott deserves the "likeability" award for the month. Even if the numbers had NOT worked out that day - I think I would have continued to shop on their lot. Great bunch of people. More

Always able to get appointment quickly, and for the time I request. I am offered shuttle service, loaner car, or to wait. Waiting room is pleasant, has coffee, and even donuts. Nice current magazines availa I request. I am offered shuttle service, loaner car, or to wait. Waiting room is pleasant, has coffee, and even donuts. Nice current magazines available, comfortable chairs, nice TV. Service is prompt, and efficient. This dealership and this service rep go out of their way to Every person with whom we have interacted has provided anything we might need. Steve remembers us, our family situation, and always has a smile. It is a pleasure to come here for service; I feel welcomed, and at home. More

John Hobson was the best sales representative I have EVER dealt with in buying an automobile (and I have bought many). He was truthful, respectful and attentive. He answered all of my silly questions with ge dealt with in buying an automobile (and I have bought many). He was truthful, respectful and attentive. He answered all of my silly questions with gentle patience. The whole transaction was effortless. He made sure I was comfortable with each step of the process. Because of John, and Ben Pridemore, who facilitated the financial transaction, I have a new outlook on auto dealerships. I recommend this dealer to anyone. I drove three counties to get there and was not disappointed. More

Mike who manages the body shop had his body shop men repair my 1995 SS Impala after a tree had fallen on the car during a heavy storm "while I was driving it". My Impala is my pride and joy and I was de repair my 1995 SS Impala after a tree had fallen on the car during a heavy storm "while I was driving it". My Impala is my pride and joy and I was devistated that the car's roof and windshield were damaged. The body shop reaired the car and made back to original condition and my BABY is back to original condition. I would recommend the body shop to any person i know that needs excellent work at a fair price. Bill Scott More

This was my first visit with my Saturn. Doug was great! He went out of his way to take care of my issues. I have been in customer service for over 35 years and enjoy seeing a dealer and employee that since He went out of his way to take care of my issues. I have been in customer service for over 35 years and enjoy seeing a dealer and employee that sincerly care about the customer's needs. Thank you....Ted Jones More

I wanted to let everyone know that if you are in need of service and want the best customer service this is where to find it. I have dealt with Don over many years now and always he offers his expertise an service and want the best customer service this is where to find it. I have dealt with Don over many years now and always he offers his expertise and knowledge as well as making sure everything is done correctly. He is never bothered by my many questions and goes above and beyond when helping someone. I appreciate all he has done for me and my family! More

I was extremely pleased with Suburban Chevrolet. I like most people went in expecting to be there for hours and be taken for every penny I had. However my experience was the complete opposite. I walked in most people went in expecting to be there for hours and be taken for every penny I had. However my experience was the complete opposite. I walked in and was welcomed immediately. The entire staff was extremely friendly. I told them the problem I was having with my vehicle and that I had been told by other car places that the only way I could get the part fixed I would have to go to the dealership. I thought great I'm going to have to pay another place for a diagnostic test and then go from there. However, the service manager told me that he would go ahead and do the diognostic for free and we would go from there since I had an idea of what was wrong and I had just been to a place two days before. It ended up being a secondary air injection pump which he was able to write up under my emmissions warranty which saved me roughly $600-700. Which was a life saver for me. I ended up also needing a fuel injection system cleanse and an air filter which ended up costing me $277. They also went the extra mile and updated my cars computer for free and washed my car. I thought the fuel injection system cleaning and air filter was a little on the costly side but I wasn't about to complain when I did not have to pay for the diagnostic test which would have been $109 and the pump which would have been $600-700. They did all of this in about two hours and I was on my way. So all in all I had an EXCELLENT experience and saved between $700 and $800. I would highly recommend using this dealership for your car needs. I know I will be in the future. More