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45 Reviews of Wallace Chevrolet, LLC - Service Center
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November 14, 2024
So where do start? About 2 weeks ago, I’ve received my 2022 C8 CPO with at that time 7,200 miles on it and back from a 1 week repair due to alleged oil pan leak, soon t About 2 weeks ago, I’ve received my 2022 C8 CPO with at that time 7,200 miles on it and back from a 1 week repair due to alleged oil pan leak, soon to be determined was a transmission leak from gaskets. Also was quoted almost $800 for a 7,500 mile DCT Filter that’s required by GM. Which of course I questioned as I’ve learned that the first service GM would pay for, without any proving statement for 5 days and only when I went above the staffs heads to get my own answers from management of this dealership I was able to get answers. As it only covers within the first 12 months from the date with was purchased. Which I was completely understanding about. Only when I decided to call a highly qualified and experienced company to make an appointment for the DCT filter, that we discovered a massive transmission leak AGAIN or even never been fixed or even overlooked. Whatever the case was, I was highly disappointed, aggravated and frustrated with this matter. I left the 3rd party show as they refused to work on it due to safety protocol and also guidelines. I went directly to the dealership where I bought it and had to serviced the first time. Upon arriving, i quickly ask for a manager to address this issues and was met with a one service manager David Barnes. As I introduced myself and shared the information, also how this matter occurred. He was very quick to dismiss and also played down the situation or any of my concerns, all the way though giving me a attitude to proceeded to tell me to make an appointment as other vehicles are ahead of yours, as if the job was done the first the right way I wouldn’t be asking you for help. As I ask for the higher supervisor of his attitude became greater only when my tone of voice changed he proceeded to call his service director a Michael Rivera. Having a very professional discussion with Michael, I’ve realized we may have hope into resolving this matter. As of right now the only reason why I would continue doing business with this dealership lays on hands of Nick Musarra, Michael Rivera & Asthon. I hope for a quick turnaround as this vehicle has been in the hands of the dealership as much as it was parked in my garage as I only put in 2,000 miles from purchasing this vehicle about a month ago. Hopeful they can get this right with their one and only head corvette technician that also cleared the vehicle from its 1 week repair he did. More
by Ivan
Employees Worked With
August 26, 2022
I TOOK MY 2021 CORVETTE IN FOR MAINTENANCE THE SERVICE WRITER KASEY WAS EXCELLENT THE MECHANIC LIONEL WAS EXCELLENT ABSOLUTELY PERFECT WOULD RECOMMEND THIS DEALERSHIP TO ANYONE FOR SERVICE CRK WRITER KASEY WAS EXCELLENT THE MECHANIC LIONEL WAS EXCELLENT ABSOLUTELY PERFECT WOULD RECOMMEND THIS DEALERSHIP TO ANYONE FOR SERVICE CRK More
by cva340440
Employees Worked With
KASEY
August 12, 2022
Serviced my new Chevy Colorado there but beforehand, I received the service and cost plus tax. When I received my bill it had an extra $6.75? I called to ask why this was on there and Brian D, Service Adv received the service and cost plus tax. When I received my bill it had an extra $6.75? I called to ask why this was on there and Brian D, Service Advisor, said it was the “Customer pay shop charge for repair order.” I asked what that consisted of and he said that was for the department to buy rags and other supplies. Really? Why would the customer pay for their supplies to run a business? That’s like paying for the plastic bags at Walmart. He said he would refund my money this time but won’t any other time. I said there won’t be another time and he said then I retract my offer to refund you anything. Really Wallace Chevrolet? Multi-million dollar company needing customers money to buy you shop rags? Shame on you. Rip off. More
by lewey34
Employees Worked With
Brian Devaney
July 15, 2022
tried to charge me THREE THOUSAND DOLLARS to fix my 2004 chevy colorado, blatantly lying to me, telling me the parts were, respectively, $800, $1200, and $850......The parts are ACTUALLY LESS THEN $500, I T chevy colorado, blatantly lying to me, telling me the parts were, respectively, $800, $1200, and $850......The parts are ACTUALLY LESS THEN $500, I TOOK MY TRUCK BACK, AND, THESE PEOPLE SHOULD BE PUT OUT OF BUSINESS, THEY ARE THE MOST DISHONEST PEOPLE I HAVE HAD THE DIS-PLEASURE OF DEALING WITH IN 60 YEARS ON THIS EARTH...SHAME ON YOU WALLACE CHEVROLET!!!! More
by michaelbrubin
Employees Worked With
NOT LISTED
April 19, 2022
If I could give the service department a 0 I would. I brought my car in to get a few things serviced. I asked for an update by 3pm to find out if I could get a car or needed to rent a car. I got a voic I brought my car in to get a few things serviced. I asked for an update by 3pm to find out if I could get a car or needed to rent a car. I got a voice-mail at 3:17pm telling me one issue was null and that the other issues wouldn't be looked at until tomorrow. I called right back and the advisor was already gone. I finally had to fight with another advisor and they were calling the warranty department to see if a car was covered. I was stranded picking up my child from school and without a car to get home. And I live 45 minutes away. Fighting with the service manager who never told.me anything other than it takes time with the warranty dept. In which my whole point was to have this part done before 3pm so I would know what I needed to do for a vehicle. I decide to get my car because they were no help at all. As I get home and see the paperwork that the service gave me it stated the advised me of bad parts and I was advised that my car was unsafe to drive. I was NEVER advised of any of this. And the service manager argues that he told me this information. Complete lies on all of their parts. So I drove 45 min home in an "unsafe" car that they lied about telling me. More
by Jellie1028
Employees Worked With
Mike Rivera and Marshall
February 23, 2022
HORRIBLE! DO NOT GO THERE! BELIEVE ME! Wallace Chevrolet Service is Stuart, FL is the worst dealership in Florida. Their service department is corrupt! They DO NOT GO THERE! BELIEVE ME! Wallace Chevrolet Service is Stuart, FL is the worst dealership in Florida. Their service department is corrupt! They have a service advisor named Marshall Chaffee who is as dishonest as they come. He's rude, sarcastic and will try to rip you off! They also create (savatage) a new problem that never existed from a simple oil change. They cannot be trusted. Stay away! More
by johnmoore
Employees Worked With
Marshall Chaffee
December 10, 2021
I have a Chevy Volt and this dealer who is 2 miles from me says they decided they just won't service Volts! How can a Chevy dealership not service their own cars!!?? So now I have to tow my car 50 miles me says they decided they just won't service Volts! How can a Chevy dealership not service their own cars!!?? So now I have to tow my car 50 miles away to one of the "real" Chevy places and have a ton of extra cost and inconvenience. Terrible... More
by toponder2
Employees Worked With
NA
February 22, 2021
Horrible service, sat in line 30 minutes. Jessica on her cell grabbing away. Then told it would take 2 hrs for an oil change. So much for appointments! cell grabbing away. Then told it would take 2 hrs for an oil change. So much for appointments! More
by Tom
Employees Worked With
Jessica
September 18, 2016
First service on my new truck Always a pleasure doing business with Wallace service Don Hamilton is very professional and courteous. I always feel comfortable dealing with him and Always a pleasure doing business with Wallace service Don Hamilton is very professional and courteous. I always feel comfortable dealing with him and know he understands what I want done More
by Cals silverado
Employees Worked With
August 27, 2016
Awesome Very professional and on time for appointment. Concerned about my experience with the car and made sure that the service included everything needed.i Very professional and on time for appointment. Concerned about my experience with the car and made sure that the service included everything needed.i will come back for sure More
by Dcs123
Employees Worked With
Don
