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53 Reviews of Wallace Chevrolet, LLC - Service Center
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February 21, 2025
CEL onl my new Z06 and was not pleased. Cheyenne listened to my concern patiently and assured me she’d get me back on the road as fast as possible. And she did. Cheyenne listened to my concern patiently and assured me she’d get me back on the road as fast as possible. And she did. More
by bobcousin01
Verified CustomerEmployees Worked With
Cheyenne
February 16, 2025
I have been servicing my Tahoe at Wallace chevroletof Stuart for 4 years now. My adviser there is Cheyenne. She is always nice, professional and efficient . Thank you Stuart for 4 years now. My adviser there is Cheyenne. She is always nice, professional and efficient . Thank you More
by MIKHAILGANKINDDS
Employees Worked With
Cheyenne
February 15, 2025
While checking in to have my TPM serviced I was met with a surly Service associate named Jesse.When Jesse learned the part was out of stock , He told me to call in a couple of weeks to see if the part was a surly Service associate named Jesse.When Jesse learned the part was out of stock , He told me to call in a couple of weeks to see if the part was in. I had to askedl Jesse to call me when the part was in. Not only did he not call me, but didn't return any of my multiple calls. I wouldn't have it yet if I hadn't requested help from a manager who brought in a new Service associate. It was aggravating! More
by CVOLK0821
Employees Worked With
Jesse and Tom
February 14, 2025
Great service and very efficient working with Cheyenne, happy with my service at Wallace Chevy happy with my service at Wallace Chevy More
by JENNIFERDAVIS1
Employees Worked With
February 14, 2025
I was very happy with you and Don Hamilton and he has a good customer service 👍 good customer service 👍 More
by cvc.cody
Employees Worked With
February 14, 2025
Dropped my truck off for service and heard back in the afternoon what the problem was. I let the dealership know what repairs I wanted completed and never got a response. I tried several times the followi afternoon what the problem was. I let the dealership know what repairs I wanted completed and never got a response. I tried several times the following day to contact the service department and the phone went unanswered and nobody called me back. The people I did get on the phone worked at a call center, useless, and could not transfer me to a direct line at the dealership. I was told that someone would contact me at the end of the day because they were busy with customers. Last I checked I’m a customer too and it will be my last time doing business here. Unfortunate for them that I will be buying two vehicles in the next couple years. I’ll be going to a different Chevrolet dealership. More
by THOMASMONNETT
Employees Worked With
Cheyenne
November 14, 2024
So where do start? About 2 weeks ago, I’ve received my 2022 C8 CPO with at that time 7,200 miles on it and back from a 1 week repair due to alleged oil pan leak, soon t About 2 weeks ago, I’ve received my 2022 C8 CPO with at that time 7,200 miles on it and back from a 1 week repair due to alleged oil pan leak, soon to be determined was a transmission leak from gaskets. Also was quoted almost $800 for a 7,500 mile DCT Filter that’s required by GM. Which of course I questioned as I’ve learned that the first service GM would pay for, without any proving statement for 5 days and only when I went above the staffs heads to get my own answers from management of this dealership I was able to get answers. As it only covers within the first 12 months from the date with was purchased. Which I was completely understanding about. Only when I decided to call a highly qualified and experienced company to make an appointment for the DCT filter, that we discovered a massive transmission leak AGAIN or even never been fixed or even overlooked. Whatever the case was, I was highly disappointed, aggravated and frustrated with this matter. I left the 3rd party show as they refused to work on it due to safety protocol and also guidelines. I went directly to the dealership where I bought it and had to serviced the first time. Upon arriving, i quickly ask for a manager to address this issues and was met with a one service manager David Barnes. As I introduced myself and shared the information, also how this matter occurred. He was very quick to dismiss and also played down the situation or any of my concerns, all the way though giving me a attitude to proceeded to tell me to make an appointment as other vehicles are ahead of yours, as if the job was done the first the right way I wouldn’t be asking you for help. As I ask for the higher supervisor of his attitude became greater only when my tone of voice changed he proceeded to call his service director a Michael Rivera. Having a very professional discussion with Michael, I’ve realized we may have hope into resolving this matter. As of right now the only reason why I would continue doing business with this dealership lays on hands of Nick Musarra, Michael Rivera & Asthon. I hope for a quick turnaround as this vehicle has been in the hands of the dealership as much as it was parked in my garage as I only put in 2,000 miles from purchasing this vehicle about a month ago. Hopeful they can get this right with their one and only head corvette technician that also cleared the vehicle from its 1 week repair he did. More
by Ivan
Employees Worked With
August 26, 2022
I TOOK MY 2021 CORVETTE IN FOR MAINTENANCE THE SERVICE WRITER KASEY WAS EXCELLENT THE MECHANIC LIONEL WAS EXCELLENT ABSOLUTELY PERFECT WOULD RECOMMEND THIS DEALERSHIP TO ANYONE FOR SERVICE CRK WRITER KASEY WAS EXCELLENT THE MECHANIC LIONEL WAS EXCELLENT ABSOLUTELY PERFECT WOULD RECOMMEND THIS DEALERSHIP TO ANYONE FOR SERVICE CRK More
by cva340440
Employees Worked With
KASEY
