Wallace Cadillac - Service Center

After five years of being living in Port Saint Lucie and being a loyal Wallace customer, the service department has gone south. IN A BIG WAY!! Avoid at all costs unless you absolutely receive a written esti being a loyal Wallace customer, the service department has gone south. IN A BIG WAY!! Avoid at all costs unless you absolutely receive a written estimate for something as simple as an oil change and brake pad change!! They send and advertise coupons, but do not honor anymore, and all you get is lame excuses! I now HIGHlY recommend driving a few more miles to Linus Cadillac in Vero Beach to avoid an unexpected $200 + surprise on a simple service visit. More

The staff is friendly and helpful. The exterior car wash was average at best. Will still return for service in the future. The exterior car wash was average at best. Will still return for service in the future. More

Went there for oil change. They washed my car. I had meticulously detailed it a couple days before. When I opened my door to leave I found black grease all over my door, uphols They washed my car. I had meticulously detailed it a couple days before. When I opened my door to leave I found black grease all over my door, upholstery, console and rocker panel. Told service person, Mike, to come look at it. He did and he cleaned it. Probably not with a leather friendly cleaner, and I had just treated the leather. I let that go. Then when I drove out into the sun I could see all my windows were covered in dirty spots, as if someone tried to clean them with a dirty wet rag. I went to the car washer's station and asked if they just washed my car. I was told yes. I advised them that my windows are now dirtier than before I came in. The young mane got some spray and a microfiber cloth and cleaned them. The spots on the body remained. At least they tried to make it right. But I am very disappointed that this had to be addressed to begin with, especially at a Cadillac Dealership. I answered Yes as to whether I would recommend this dealership because everyone was nice and took care of the problem, but I do not have the extra time to invest every time I go there. I just moved back into the area and they are the closest dealership, and we did have a good experience with purchasing another car there many years ago. More

Gave up his lunch to find my CT4 paint; great loyal service., service first rate. service., service first rate. More

Safety Recall Courteous, professional and efficient handling of problem, Delivered in time promised. This is my fourth Cadillac with Wallace and the last two have Courteous, professional and efficient handling of problem, Delivered in time promised. This is my fourth Cadillac with Wallace and the last two have been handled by Collin which is why I still have it serviced at Wallace. More