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Wallace Cadillac
Stuart, FL
18 Reviews
When you are shopping for the best luxury car or SUV, there's really only one place to shop — Wallace Cadillac near Palm Beach Gardens and Vero Beach. Wallace Cadillac is part of the Wallace Auto Group, the largest Dealership Group on the Treasure Coast representing 14 different automotive manufacturers. We are a family-owned and operated dealership that has been active in the local community and serving customers of south Florida for over 65 years. Visit Wallace Cadillac and become part of the Wallace family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 18 reviews
October 24, 2024
After five years of being living in Port Saint Lucie and being a loyal Wallace customer, the service department has gone south. IN A BIG WAY!! Avoid at all costs unless you absolutely receive a written esti being a loyal Wallace customer, the service department has gone south. IN A BIG WAY!! Avoid at all costs unless you absolutely receive a written estimate for something as simple as an oil change and brake pad change!! They send and advertise coupons, but do not honor anymore, and all you get is lame excuses! I now HIGHlY recommend driving a few more miles to Linus Cadillac in Vero Beach to avoid an unexpected $200 + surprise on a simple service visit. More
by Todd
Employees Worked With
Forgot the names, but the supervisor and service manager had the same stupid attitude.
February 07, 2024
Went to buy a CT5, the only 2024 they had left. Never driven one so realized right away it was not the car for me. It didn’t drive like a luxury car. They had a CT5 V that I was looking at while wa Never driven one so realized right away it was not the car for me. It didn’t drive like a luxury car. They had a CT5 V that I was looking at while waiting for the CT5 to be brought around. I asked questions about it. We asked how the service department was. It is important to have a decent service department and the salesperson was not knowledgeable at all. He could have tried to upsell us to a more luxurious model if he was good at his job and was able to answer questions. However, it left a bad taste in my mouth so we left there and bought a Lexus ES 350 a couple of hours later. More
by dcarriere24
Employees Worked With
Tyler? I think was the salesperson
November 28, 2023
Angel the GM bent over backwards to help us find our new Cadillac Ct5…Dylan McBride our salesman was so helpful, informative; simply put he is a fine young gentleman who is a real asset to Wallace Cadillac. Cadillac Ct5…Dylan McBride our salesman was so helpful, informative; simply put he is a fine young gentleman who is a real asset to Wallace Cadillac. He called numerous times to let us know how the car search was progressing as the Ct5 was transferred from another location. He finished the paper work off very smoothly and was very insightful regarding all of the 2024 characteristics and updates. The Wallace Cadillac atmosphere is very professional…but if it wasn’t for Dylan McBride and Angel the GM we would have bought from another dealer…on one phone call to Wallace I was switched by phone over to Keanu Brown who ultimately put us through to Angel and Dylan McBride…a great team. More
by Ron H., Jupiter, Florida
Employees Worked With
Angel and Dylan McBride
October 30, 2023
What was initially an overall decent experience with Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high an Wallace Cadillac of Stuart has now turned sour. What could have been a somewhat solid deal has deteriorated into a 1-star mess. Searching high and low for a decent deal on a Cadillac XT-4, I found one online at Wallace, about an hour south of my home in Vero Beach. Dealing first with Kayla, then Charles in sales, to Nick in finance – the purchase package was competitive, and the salesman wasn’t pushy. I told them I wanted the car straight up – no extras. Charles delivered a sales order with none of the fluff that is typical of a new vehicle purchase. Especially, for the inexperienced purchaser. Drove to the dealership on September 11th and advised that I had about 40 minutes to close the already credit approved deal through GM Financial. Having initially miscalculated travel time in picking up my kids from school, I was in a time crunch. Credit was already approved, and I cleared the fraud alert on file with the credit reporting agencies. All I had to do was sign and drive. 40 minutes became 50 minutes. 50 minutes became 60 minutes. Only after calling my kids school to advise that I would be late and thereafter advising Charles that I was “leaving in 5 minutes” if the deal was not completed immediately, was I brought into finance. Nick was polite and didn’t push any already rejected products or warranties. It did take another 25 minutes, though, to complete the deal. Thereafter, Charles – the salesman – chased me down as I was exiting the parking lot to execute a final form completing the sale. Over the next month, I patiently awaited the welcome and payment instructions from GM Financial. As a purchaser who quickly establishes an online portal and automatic payments, I also quickly make the first payment to reduce overall interest. With that said, I never heard from GM Financial. No welcome – no request for payment. Two calls to GM Financial were for naught – I was not in their system, and neither was the Cadillac XT-4 loan. Several calls and voicemail messages to both Charles and Nick were ignored. One e-mail to Charles was responded to indicating that the finance package may have been held up due to the Columbus Day holiday. A full month following the vehicle purchase. Another call to GM Financial was made with no luck. 49 days after purchasing the Cadillac XT-4, I received a call from Nick in finance at Wallace Cadillac. He advised that the initial loan approval from GM Financial had expired and that the finance company would call to again validate identity due to the fraud alert on my credit report. The loan – although previously fully approved – was never submitted to GM Financial for funding. Following the call from Nick, I started to receive alerts from the credit reporting agencies of numerous credit inquiries. Credit report inquiries that were not authorized as I had previously been approved through GM Financial for a loan. That’s all – that’s all I have to report about my experience with Wallace Cadillac of Stuart. William E. Lewis Jr. Vero Beach, Florida More
by William E. Lewis Jr.
Employees Worked With
Charles, Nick
June 21, 2023
Every time I have been there its a problem, today I saw them blantly rip off 2 older couples them blantly rip off 2 older couples More
by Norm
January 17, 2023
Went there for oil change. They washed my car. I had meticulously detailed it a couple days before. When I opened my door to leave I found black grease all over my door, uphols They washed my car. I had meticulously detailed it a couple days before. When I opened my door to leave I found black grease all over my door, upholstery, console and rocker panel. Told service person, Mike, to come look at it. He did and he cleaned it. Probably not with a leather friendly cleaner, and I had just treated the leather. I let that go. Then when I drove out into the sun I could see all my windows were covered in dirty spots, as if someone tried to clean them with a dirty wet rag. I went to the car washer's station and asked if they just washed my car. I was told yes. I advised them that my windows are now dirtier than before I came in. The young mane got some spray and a microfiber cloth and cleaned them. The spots on the body remained. At least they tried to make it right. But I am very disappointed that this had to be addressed to begin with, especially at a Cadillac Dealership. I answered Yes as to whether I would recommend this dealership because everyone was nice and took care of the problem, but I do not have the extra time to invest every time I go there. I just moved back into the area and they are the closest dealership, and we did have a good experience with purchasing another car there many years ago. More
by mfretired10
Employees Worked With
Mike in service
March 30, 2022
Awesome car buying experience. Everybody was very professional and friendly. Special shout out to Charles Loiacono and Chris Vogel the Finance Manager for going above and beyond, Everybody was very professional and friendly. Special shout out to Charles Loiacono and Chris Vogel the Finance Manager for going above and beyond, making the deal possible right in time for mom's birthday! The car is gorgeous, and Mom is very happy with her 2021 Cadillac CT4! You guys' ROCK!!!! True professionalism all the way around! More
by Olivia De
Employees Worked With
Charles Loiacono, Chris Vogel
September 17, 2021
They definitely play the Dealer game so go in Very prepared they play every trick in the book. Other than that people there are friendly and i did buy my car that I love. prepared they play every trick in the book. Other than that people there are friendly and i did buy my car that I love. More
by tgmoney17
Employees Worked With
