Walker Ford - Service Center

They charged me 1000 dollars for something that did not need repairing in the first place.. I’m elderly and feel like I was taken advantage of. I had to go somewhere else to fix the problem. The experience need repairing in the first place.. I’m elderly and feel like I was taken advantage of. I had to go somewhere else to fix the problem. The experience was so bad I will never buy another ford again. More

Amy is the best at walker ford! ! Outstanding!! Always very attentive and makes sure we are always updated. She is the reason I won’t go to any other Ford in the Tampa Bay Area. Walk ! Outstanding!! Always very attentive and makes sure we are always updated. She is the reason I won’t go to any other Ford in the Tampa Bay Area. Walker ford is where I’ll continue to do business with. More

Poor communication regarding appointment Long wait time for calls to be returned, or not returned at all Was told parts were available, then told parts needed to be ordered and car was not available same for calls to be returned, or not returned at all Was told parts were available, then told parts needed to be ordered and car was not available same day Recall on rear camera still does not work properly. Screen sometimes says “camera not available “. Camera works sporadically . More

This experience was hassle free. From the initial phone call to the awesome mobil service A+. From the initial phone call to the awesome mobil service A+. More

Appointment set up was handled well - Everything was done in a timely manner - Friendly and efficient shuttle service - in a timely manner - Friendly and efficient shuttle service - More

Excellent service. Very knowledgeable about my car. Service advisor Re always available to help us. Very knowledgeable about my car. Service advisor Re always available to help us. More

Amy was amazing as always and made sure that I was kept up to date with my service that I had brought my Escape in for up to date with my service that I had brought my Escape in for More

Ryan Holcomb, the service manager, is genuine, honest, and an asset to Walker Ford Service Department. I was visiting from Michigan and had a problem with my vehicle while I was in St. Pete, FL, visiting and an asset to Walker Ford Service Department. I was visiting from Michigan and had a problem with my vehicle while I was in St. Pete, FL, visiting friends for five days. I scheduled a service call at Auto Nation Ford for the day I was supposed to leave since I couldn't get in anywhere else. I called Walker Ford to see if I could obtain an appointment from a cancellation and spoke with Ryan Holcomb, who told me to bring the car in. Ryan made a preliminary diagnosis based on my described issues over the phone and said he would test-drive it when I arrived. Ryan took the time to listen to me and another 10 minutes driving my car to determine that it was most likely the torque converter and that parts for any dealer would take time to get (as in a week or longer). Short of staying longer in FL, we canceled the appointment at Auto Nation and drove the car home north on 75 to Michigan since the issue didn't pose a threat over 40mph. The car was serviced in my hometown at Serra Ford for the same problem Ryan had diagnosed. He was spot on!!!! Good, quality service people are hard to find these days. Ryan Walker is a top-notch service manager worthy of recognition for a well-done job. Thank you, Ryan, for your expertise, time, and honesty and for picking up the initial phone call that gave me the insight to decide on the next steps. Michele More

My experience was pretty good here. I came in to get a key fob and 2 metal keys. They got me in and out pretty quick and were super helpful. Unfortunately it was really pricey but that’ I came in to get a key fob and 2 metal keys. They got me in and out pretty quick and were super helpful. Unfortunately it was really pricey but that’s just what you get when you buy car keys More

Very prompt. Everything was done in a timely manner. Waiting area was very nice and clean. Everything was done in a timely manner. Waiting area was very nice and clean. More