Walker Ford - Service Center

Staff were polite from drop off to pick up. Communication was great. I mentioned the wild card promotion and it was honored but on the price before taxes and the other add on fees. Only concern Communication was great. I mentioned the wild card promotion and it was honored but on the price before taxes and the other add on fees. Only concern is having the car returned filthy. Would’ve liked a quick exterior wash and one of the problem areas was not fixed. Will test drive with the technician next time to point out the issue. Other than that, great customer service and competitive pricing. More

Keith provided us with decedent, ethical service with the purchase of out truck. I would not hesitate to work with him again. purchase of out truck. I would not hesitate to work with him again. More

I am pleased with the service I received at Walker Ford. My mom service advisor, Mike Murray, was informative and a big help. Will be back for further service issues. My mom service advisor, Mike Murray, was informative and a big help. Will be back for further service issues. More

Got my car in for a recall for the door latches in a timely manor. timely manor. More

Enjoyed the high level of service that we have become accustomed to and what keeps us coming back. accustomed to and what keeps us coming back. More

Don Mast treated me fairly and handled my recent service experience better than any other service rep I have had the engaged with at Walker Ford since 2003. I appreciate his honesty and friendship. experience better than any other service rep I have had the engaged with at Walker Ford since 2003. I appreciate his honesty and friendship. More

Great service they take care of all service issues when necessary keep you informed as to the status of your car. Wouldn't go anywhere else. necessary keep you informed as to the status of your car. Wouldn't go anywhere else. More

Called the dealer on Thursday, March 23, because my brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Frid brakes were grinding. They told me that was considered an emergency repair and to bring my truck in. I dropped it off Thursday evening. I called Friday afternoon and asked for an update, they informed me I needed pads, rotors, and a caliper on the front right passenger side and only pads on the driver front. They then told me they had to order the rotors and calipers and didn’t have a date as to when the parts would be in. It was the following Wednesday before I heard anything and the only reason I spoke to anyone was because I reached out. As of Wednesday no parts had come in. I reached out again Thursday to get an update. The parts came in that evening and I was told my truck would be worked on the following morning Friday March 31. I asked to please get a phone call when everything was getting started. I never received a phone call regarding that. I did get a phone call saying they could put the bolt back on my heat shield that was loose for $300. I opted out as that was an outrageous price. Hours later I called and they told me my truck was done. They never had to replace the caliper which was the hold up all along. They never looked at my truck to see what the real issue was until the parts had come in. Wasting a lot of my time. I have my own business and rely on my truck to get me and my equipment to my jobs. I didn’t have my vehicle for over a week costing me a lot of money on top of the hefty repair charge. This was inconvenient and unprofessional. I was the one who was always reaching out and barely getting any answers. I will not be taking my truck here anymore. More

Walker Ford always treats us like family members. Steve McHenry and service manager always goes the extra mile to make us feel like family. Steve McHenry and service manager always goes the extra mile to make us feel like family. More

Vince Romano and his staff hit another home run my 2022 F150 had a bad battery and within an hour I had a new battery installed and I was back on the road thank you Vince and Amy! F150 had a bad battery and within an hour I had a new battery installed and I was back on the road thank you Vince and Amy! More