Walker Ford - Service Center

Wonderful Customer Service I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at I would like to say Terrance, who I believe is a curiosity driver, truely is a perfect example of a customer service representative. He made being at an auto service shop less intimidating. Mike Olsen stuck true to his word and had someone available to fix my car when I came. After it was fixed, his explanation of the issue was simplistic enough for even me to understand. I am so thankful my airbag light, after many trips to service shops, has finally been fixed! More

Friendly yet professional crew Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardle Terrance and Ryan really excel at customer service. Knowledgeable men looking to please the customer and get the job done in a timely manner. Regardless of the time of day; with that being close to COB, these gentlemen took their time with myself and my vehicle to ensure that I would be taken care of. Truly know what they are talking about... Pleasure being served by them. More

My experience was great. I had to get two parts replaced due to recalls on my vehicle. They replaced them for me, free of charge, in under 2 hours. The man I dealt with was ve I had to get two parts replaced due to recalls on my vehicle. They replaced them for me, free of charge, in under 2 hours. The man I dealt with was very friendly. More

You should get what you ask for! I called to schedudle a service, spoke to Brian Kirk said my service engine soon light had been on for about 5 days then went off and oil change requi I called to schedudle a service, spoke to Brian Kirk said my service engine soon light had been on for about 5 days then went off and oil change required light came on and that car was not running right.Also the real panel on hatch door was loose and needed checked. He said no problem we'll hook it up to computer get readouts on everything. cost is $100.00 but will be credited if required work is done. I said great, thats what I want, then I said I have a by-pass hose leaking or thats what I was told, and you can see where it runs out, he said we'll take care of that as well. Scheduled appt for Wed Apr 2. There at 7;30 in order to catch a shuttle ride home, Brian was busy so another gentleman came out to write up info. As he was writing mileage etc and asking me questions I toldl him service eng light was on, neded oil change and had a by-pass leak. He writes down service eng light then when he turned on key it wasn't on so he scratched it out, I said they're going to xx that and don't forget the hose, he says we'll do a 30,60,90 service and they xx everything they'll see which one is leaking. After I got home I remembered my cruise control wasn't working so I called got Brian and ask to have cruise control fixed, no problem. Then 10:30 Brian calls me stating I need front brake pads so I gave go ahead making sure they were the ceramic ones factory issued. Three days later my service engine soon light came on and my gas mileage dropped 2 mpg so when I got home I looked under my car and sure enough it was leaking in same spot. I review my paperwork and have were they checked all hoses good. I let Brian and Vince know of my dissatisfaction and distrust in their abilities. Took vehicle to AutoNation Ford in St. Pete. Dealt with Jennipher Padevano, so helpful, great service. Bottom line my car needs themostate assembly and by-pass hose, plus Walker Ford failed to notice when replacing my brake pads or during their "premium" inspection that I have torn upper control arms and torn outer tie rod ends, how is that possible? I paid alot for nothing....... More

I leased a 2007 Ford Edge and bought the vehicle when the lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid lease expired. I also bought an extended warranty, "premium" for the vehicle at the time of purchase. Just recently, I observed transmission fluid on my garage floor. I called Walker Ford and confirmed that the warranty was still effective and it covered the trasmission. I was told it did and was instructed to bring the vehicle in for analysis. Once the vehicle was towed in, I was contacted and told the trasmission cooler wa leaking. The technician attempted to sell me a service on the trasmission. I then inquired about cost, specifically, the warranty and the $100.00 deductible. The technician then placed me on hold and later returned saying the leak was caused by a pebble, and the warranty is not effective. I then attempted to clarify the pebble theory and the warranty language with the Service Manager, but was told that they will not honor the warranty and to remove my vehicle from thier property if they are not going to do the work. In addition, I was told the vehicle would not be released to me unless I pay a $50.00 fee for the analysis. I responded back to the dealership and sat down with the manager of sales. I explained my problem and the fact that the warranty is not being honored. I was then told that the Manager of Service will not speak to me nor will he waive the $50.00 fee. In addition to all this, the Service Manager while speaking to me on the phone was unproffessional, and eluded to that I was attempting to accomplish Warranty Fraud? Since, I have had the vehicle fixed and learned that the transmission cooler was leaking at a seam, and no pebble hole was found. Further, the part is located behind the radiator, so the several parts would have had to be removed to determine where the leak was. I have just realized I was sold an extended warranty that is not valid and was given the worst customer service. More

We have a 2012 f150 platinum with ecoboost engine.Four We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on We have a 2012 f150 platinum with ecoboost engine.Four days before Christmas ,my wife and I drove down from Ontario, Canada. Engine light came on about 8 hundred miles Into the trip. Misfire in number 4 cylinder.it was intermittent so we were able to drive the remaining 7 hundred miles . We got into Florida Saturday morning . I called the dealership they said no problem bring it in and we will have a look at it,so I did. They were pretty quick in taking my truck into the service bay and running a scan on the computer. (Approx. 20mins) that's when the service advisor came and got me from the waiting room.He brought my truck back to the front ,that's when he proceeded to tell me the problem was a misfire in number 4 cylinder. He wasn't sure what parts were needed to repair the problem but he did read a bulletin from Ford on the problem. He then said they were pretty busy and he couldn't do anything for me but call back on Thursday, day after Christmas . I mentioned to him I was only here for 16 days and had to travel back home and asked him to order the parts that were needed to fix the underlying condition that causes the misfire in damp conditions. He hummed and hawed told me they were too busy ,they would look into it next week. I called them on Thursday only to find out that he was off until Monday and since he was the one helping me I had to deal with him Monday 7am I'm at walker ford service with my truck he tells me to come back at 10am. Now he wants to take my truck and re scan it.Tells me it's going to be a while and asks if I have a way home. I know that it will take a few days to get the parts and do the service repair ,so I ask him for a loaner vehicle ,which we have coverage for. He hums and haws said we will see about that but for now our shuttle will take you home, and I will contact you later this afternoon. I call him back at 2:30 he says still no idea what parts are required or how long it will take but he will call me in an hour to hour & 1/2. Two hours go by and no call so I call him again At this point he tells me it's going to take possibly till Friday and maybe even into the following week to get all the parts and service done.but leave the truck with them and their shuttle can pick me up the next morning . I asked him to send his shuttle driver to pick me up,his response ,he's out on a run . I told him no have my truck ready and I'm calling a taxi .oh don't do that,he says, we will pick you up tomorrow. I had to call a taxi and pay out of my own pocket 27$ for the cab ride back to Walker Ford.which they didn't reimburse me for. Then he proceeds to apologize for the inconvenience and blames it on the holidays. Have nice day and safe drive home. That was Monday wasted on my vacation. Tuesday ,New Year's Eve ,noon .I sat down and wrote this review. Within 15 mins of pressing submit I received a phone call from Walker Ford .Heres how it went: Hi, I have some good news for you,we can have your vehicle fixed on Thursday. Another service technician ordered the same parts for another customer that wasn't able to make his service appointment so we will use those parts to fix your vehicle. Bring your truck in at 7am and we will have a loaner vehicle for you at that time .so another day of my vacation I'm up at 6am so my truck can go back to the shop. I brought my truck in at 7am,received a phone call around 12noon,my truck was ready for pick up. When we arrived to pick up our vehicle it wasn't ready, my wife and I spent almost 30 mins wandering around the dealership waiting for our vehicle to be brought to the service pick up area. After the service to the vehicle we had no problems driving 1500 miles back home. When we arrived home we received a email from Walker Ford asking me if I wasn't completely satisfied with their service to please contact them.At that point I sent them a copy of a version of this review explaining my experience with their service. Within 24 hours I received a phone call from Walker Ford. We had a conversation about the bad taste that was left in my mouth after my experience with them. They said they will reimburse me for the 27$ taxi ride with a 35$ service credit at their service centre.(which is about the cost of a oil change) I do my service befor I go away on holidays not during my holidays. So really all they gave me for my troubles was a apology and 8$ .I don't need their service credit I have a 1700$ service package which I purchased from Ford and a 100000mile extended bumper to bumper warranty. Oh and one more thing ,the fella that phoned me from Walker asked me to write this next statement. (You would think after spending millions of dollars on research and devolpment of the Eco boost engine the engineers at Ford should have picked up on this problem and repaired it, befor putting the product out for the public to buy it) Cloud the real issue ,that I did have a problem with their service. Once again thanks for fixing my truck and getting me home safely. Signed STRESSED OUT. More