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3,567 Reviews of Walker Ford - Service Center
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April 22, 2016
THE WORKS[TM] $39.95 OR LESS THE WORKS[TM] $39.95 OR LESSD8 Went on MOnday for: • Synthetic Blend Oil Change • Tire Rotation and Pressure Check • Brake Inspection • Multi- THE WORKS[TM] $39.95 OR LESSD8 Went on MOnday for: • Synthetic Blend Oil Change • Tire Rotation and Pressure Check • Brake Inspection • Multi-Point Inspection • Fluid Top-Off • Battery Test • Filter Check • Belts and Hoses Check I requested a battery check as I was having occasional problem. Had a coupon. Results were everything is fine including battery. Wed my low tire pressure warning lite. I returned to Walker and they checked the pressure. Each tire was 7 to 10lbs low. Obviously they did not check them Monday. They set tires to factory pressure. I inquired if they had actually tested the battery. They retested and fount battery to be marginal at 59% I would have purchased a battery Monday if they had told me it was marginal. Now It will have to wait until I return to Mass. Never had a problem at Walker before More
by RJdag
Employees Worked With
unknow
April 08, 2016
Repair A/C and passenger side power door window Service personnel very friendly. Work done to my satisfaction after 2 visits. Lili was very attentive to my needs. Improvement needed on return ser Service personnel very friendly. Work done to my satisfaction after 2 visits. Lili was very attentive to my needs. Improvement needed on return service calls. More
by cal
Employees Worked With
Lily Johnson
March 29, 2016
My 2014 Lincoln MKZ This is a great company to deal with! I am very happy with my like new Lincoln. The sales and service people are very friendly and do an excellent j This is a great company to deal with! I am very happy with my like new Lincoln. The sales and service people are very friendly and do an excellent job! More
by Dennis Smith
March 19, 2016
Super friendly I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. I took my car in for a scheduled oil change. The Service Tech that greeted me was very pleasant and asked if I was waiting for my car, which I was. While waiting, I always go out and look at the new Mustangs first, then I'll look at other new or used vehicles. Usually one of the salesmen will see me walking around and ask if they can help and I always tell them no, just looking while I'm waiting. This time we had a nice conversation about the new Mustangs, they always ask what year my Mustang is and offer to set me up with a new model. BUT they are never high pressure pitches, which I like very much. I refuse to talk to a sales person who is intent on selling you something whether you want it or not. These guys/gals at Walker are just plain friendly and pleasant to talk to. They understand no and either leave or chit chat a few more minutes. Good people. My car was ready sooner than I expected and the Service Tech had my keys and paperwork ready for me. More
by pparklady
January 21, 2016
Sevice Mike Olsen was amazing and very patient with me calling to check on my vehicle. The service at Walker Ford is wonderful. Thank you for having such a Mike Olsen was amazing and very patient with me calling to check on my vehicle. The service at Walker Ford is wonderful. Thank you for having such a great staff!!!! More
by michele47
Employees Worked With
Mike Olsen
January 12, 2016
Thank you :) I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I wanted to personally thank everyone in the service dept. and a special Thank You to Mike and Ryan for helping me out today, this was the second time I came in with the same problem and Ryan took very good care of me. I really appreciate the personal attention and how friendly he was. I know they will take good care of me everytime I come in. Danielle H. :) More
by Dhallman03
Employees Worked With
January 11, 2016
Excellent service. Took my car in for 2 different recalls and to check my tires and did not have an appointment. Dropped it off at 8:00 and my daughter picked me up sin Took my car in for 2 different recalls and to check my tires and did not have an appointment. Dropped it off at 8:00 and my daughter picked me up since I thought it would take more time to get it done. I received a call about 9:15 telling me it was done. That is good service and was appreciated. Thanks to Walker Ford Service Dept. Nancy Van Valkenburg More
by nancy1942
Employees Worked With
September 30, 2015
Just Great Service I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he repla I had a minor problem with my battery after it was serviced yesterday and I contacted Service Manager Vince Romano, he asked me to return and he replaced the battery for free because it should have been noticed during the previous days service. I will continue to use Walker Ford for all of my service needs needs. Great people..That is just great customer service, Thank You. More
by jeffs
August 23, 2015
Great Service Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees Service time turned out to be half what was estimated. Very comfortable customer lounge and facilities. Very friendly interaction with all employees. Overall, a very positive experience. More
by rc1408
Employees Worked With
Chris
July 23, 2015
Above & Beyond Service Team Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manage Mr. Walker...I wanted to reach out and personally thank you and your entire Services Department...calling out especially Ryan Holcomb (Services Manager) for jumping in on not one...but, two of our FORD vehicles that have been visiting your department for the past 25+ years. We recently ran into a few different issues with our FLEX and our Excursion that were sub par to our long time experience with your Services Department. Upon questioning some items that were dragging on, Ryan jumped in and tackled both issues...and went above & beyond to make sure my family and I were attended to in a expedited fashion, made sure we had access to not only a rental car via your partnership with Enterprise across the street...but, went as far as providing us with one of your Walker FORD cars...when there was some confusion with a very recent issue wit hour FLEX. This FLEX was unfortunately a "Theft Recovery" vehicle that Walker did all of the repair and restoration work and partnered with our Insurance company to make that pain as minimal as possible. As issues come up with this FLEX...your team has been exceptional from an attention and resolution to the problems. It's not often people will reach out with a positive message. Usually it is to complain. This will now be the 2nd time for me...as I feel you have a very solid and professional team from Sales to Service. We all experience issues from time to time. It's how we respond to resolve our customer's issues is what differentiates us from the others. Walker Ford IS that differentiator and and Ryan Holcomb in the Services Department is as well. Thank you once again for ALL the help and positive experience at your dealership. Sincerely, Scott F. More
by Traditionole
Employees Worked With
