Walker Ford - Service Center

Felt sort of taken, but can't hold it against them I purchased my 09 Flex from a dealer in Tampa and I'm outside their service shuttle zone, so I decided to try Walker Ford for my service needs since t I purchased my 09 Flex from a dealer in Tampa and I'm outside their service shuttle zone, so I decided to try Walker Ford for my service needs since they're 10 minutes from my house. The AC in my 09 Flex began acting up, it would not blow cold whenever I was idling or stopped. Like most folks with an internet connected device I immediately began searching online and found that this problem is a common occurrence and even had a Technical Service Bulletin (TSB) issued back in 09 when Ford became aware that a bad sensor was causing the issue. On my first visit I explained the symptoms to my adviser Dan Victory and mentioned the TSB. The vehicle was diagnosed as needing recharged and the AC system serviced. Paid $200+ for that service, drove from the dealer ran some errands with no issues, until I headed home and it began doing the same thing. I thought perhaps it was a fluke so I let it go for a few days but the problem persisted so I called and made another appointment for the next week. I mentioned the TSB again, this time I was told some sensor was out and that while it wasn't the one the TSB mentioned it was related. I was also told that my cooling fan assembly was going bad and would need to be replaced. None of these repairs are covered under my warranty. So I paid for the sensor and began figuring out how I could afford to have the cooling fan assembly replaced. Meanwhile my AC continued to not blow cold while I was idling or stopped. I ended up having another ASE certified shop replace the cooling fan assembly as they were able to do it for about $450 less than Ford, and now my AC works like a champ. They did mention that the cooling fan assembly on the vehicle was replaced before and it would appear that cheap parts were used which could explain why after only 2 years it was needing replaced again...they put the new fan and the old one side by side and their was a noticeable difference. (Not Walker Fords problem, just sharing for the record.) The symptoms described to me on my second visit to indicate the cooling fan was beginning to fail had been present on the Flex since I drove it off the dealers lot in Tampa. Which is why I feel sort of taken (by Walker Ford), since I know for certain they were present the first time I brought the vehicle in to Walker and wasn't told about it. All that being said: I will return to Walker for service. I do/have recommended them. Dan Victory is an upfront and honest guy who is at the mercy of technicians whom he has no control over to provide him information on customer's vehicles. None of my displeasure is geared towards Dan or any of the service advisers/management. I just wish the technicians would have told me sooner the fan was going bad, as that seems to have been the issue. As the title of this review states though I can't hold it against them. Diagnosing car problems is like diagnosing medical conditions, it's not a science, it's an art and one artist (technician) may be far more skilled than another. Most of my gripe is with my Tampa dealer whose inspection process was obviously not nearly as thorough as they led me to believe. More

Walker Ford took care of my Focus RS like it was their own! I took my 2017 Focus RS into to have the head gasket recall performed as my VIN was in the affected range. Tracy made sure that all parts were ordere I took my 2017 Focus RS into to have the head gasket recall performed as my VIN was in the affected range. Tracy made sure that all parts were ordered an there before I dropped off my RS. When I arrived to Walker Ford Ryan greeted me and introduced himself talked abut my vehicle and brought me to my loaner. The kept in great contact with me with updates and was ready as instructed. It made me feel good to know that Justin and everyone in the service department took care of my Focus RS as if it was their own! More

Great customer service Friendliness of service department staff making me feel like they cared and always making me feel welcome.also the cleanliness of the waiting area and Friendliness of service department staff making me feel like they cared and always making me feel welcome.also the cleanliness of the waiting area and free hot coffee or cappuccino. More

Amazing Difference... Amy Andrisani is AWESOME!!! She knows her product line, She was polite, keep me informed of the progress and delivered a completed repair on time. Amy Andrisani is AWESOME!!! She knows her product line, She was polite, keep me informed of the progress and delivered a completed repair on time. I am very happy with the service and professional attitude. I will be back and I recommend Amy A. More

Tire purchase Everything went smoothly from the purchase of my new tires (at a great price!) to the installation. Mike Olsen was great to work with. He even took th Everything went smoothly from the purchase of my new tires (at a great price!) to the installation. Mike Olsen was great to work with. He even took the time to fill out the online rebate form for me. Look forward to working with him in the future. Tom F More

Service Department was excellent! We pulled our car into service and Amy was right there to meet us and kept us informed throughout our wait and the vehicle was ready within an hour! We pulled our car into service and Amy was right there to meet us and kept us informed throughout our wait and the vehicle was ready within an hour! More

Warranty Work My 2016 Ford Fiesta ST developed a loud clicking noise on initial start up. I did research on various forums and learned that the blend door actuator My 2016 Ford Fiesta ST developed a loud clicking noise on initial start up. I did research on various forums and learned that the blend door actuator motors failed and made that noise. I called Walker Ford to set up an appointment; the service advisor said it sounded like a blend door motor failure. He said the car has 3 blend door motors and servicing would take 2-3 hours. When I brought the car in, I was met promptly by Brian. He explained what the problem was and estimated time to complete the repair. He also escorted me to the waiting lounge. About an hour or so later, Brian gave me an update that the tech had found the faulty motor and the repair would take another 60-90 minutes, as the faulty motor was the most difficult of the 3 to replace. The repair was completed in about 2.5 hours, within the initial estimated repair time. More

Great service Gary is always very personable. Service is always above board and Ryan is also very helpful and customer oriented. For a dealer I don't mind going in Gary is always very personable. Service is always above board and Ryan is also very helpful and customer oriented. For a dealer I don't mind going in for service. Great people!!! Keep up the good work!! More

Oil Change Mike checked me in and quoted a price and finish time. I went out to look at new pickups and the job was finished before I finished looking through th Mike checked me in and quoted a price and finish time. I went out to look at new pickups and the job was finished before I finished looking through their stock of trucks.. All of the employees I talked to were smiling and appeared to be happy. This says a lot about to overall management of the business. More

In-waranty repair 2015 Mustang GT In March I had an emergency battery and cable failure, It was after hours and the battery needed to be replaced and the cable had to be repaired due t In March I had an emergency battery and cable failure, It was after hours and the battery needed to be replaced and the cable had to be repaired due to acid leaking from the terminals and causing the wiring harness to become separated from the battery. I called Ryan, he made me an appointment and asked me to bring the "in-warranty" battery to him. He needed the car overnight to replace the harness, he provided me with car so I could have transportation to work the next day. Excellent. I requested compensation for my out of pocket expenses for the emergency repair, he said he would request an in-warranty refund form FORD, that has been about a month ago and I haven't heard anything from Walker. I'm sure the results of that request will re-enforce my overall ratings of Walker Ford Dealership and service department. More