Walker Ford - Service Center

Walker Ford took care of my Focus RS like it was their own! I took my 2017 Focus RS into to have the head gasket recall performed as my VIN was in the affected range. Tracy made sure that all parts were ordere I took my 2017 Focus RS into to have the head gasket recall performed as my VIN was in the affected range. Tracy made sure that all parts were ordered an there before I dropped off my RS. When I arrived to Walker Ford Ryan greeted me and introduced himself talked abut my vehicle and brought me to my loaner. The kept in great contact with me with updates and was ready as instructed. It made me feel good to know that Justin and everyone in the service department took care of my Focus RS as if it was their own! More

Great customer service Friendliness of service department staff making me feel like they cared and always making me feel welcome.also the cleanliness of the waiting area and Friendliness of service department staff making me feel like they cared and always making me feel welcome.also the cleanliness of the waiting area and free hot coffee or cappuccino. More

Amazing Difference... Amy Andrisani is AWESOME!!! She knows her product line, She was polite, keep me informed of the progress and delivered a completed repair on time. Amy Andrisani is AWESOME!!! She knows her product line, She was polite, keep me informed of the progress and delivered a completed repair on time. I am very happy with the service and professional attitude. I will be back and I recommend Amy A. More

Tire purchase Everything went smoothly from the purchase of my new tires (at a great price!) to the installation. Mike Olsen was great to work with. He even took th Everything went smoothly from the purchase of my new tires (at a great price!) to the installation. Mike Olsen was great to work with. He even took the time to fill out the online rebate form for me. Look forward to working with him in the future. Tom F More

Service Department was excellent! We pulled our car into service and Amy was right there to meet us and kept us informed throughout our wait and the vehicle was ready within an hour! We pulled our car into service and Amy was right there to meet us and kept us informed throughout our wait and the vehicle was ready within an hour! More

Warranty Work My 2016 Ford Fiesta ST developed a loud clicking noise on initial start up. I did research on various forums and learned that the blend door actuator My 2016 Ford Fiesta ST developed a loud clicking noise on initial start up. I did research on various forums and learned that the blend door actuator motors failed and made that noise. I called Walker Ford to set up an appointment; the service advisor said it sounded like a blend door motor failure. He said the car has 3 blend door motors and servicing would take 2-3 hours. When I brought the car in, I was met promptly by Brian. He explained what the problem was and estimated time to complete the repair. He also escorted me to the waiting lounge. About an hour or so later, Brian gave me an update that the tech had found the faulty motor and the repair would take another 60-90 minutes, as the faulty motor was the most difficult of the 3 to replace. The repair was completed in about 2.5 hours, within the initial estimated repair time. More

Great service Gary is always very personable. Service is always above board and Ryan is also very helpful and customer oriented. For a dealer I don't mind going in Gary is always very personable. Service is always above board and Ryan is also very helpful and customer oriented. For a dealer I don't mind going in for service. Great people!!! Keep up the good work!! More

Oil Change Mike checked me in and quoted a price and finish time. I went out to look at new pickups and the job was finished before I finished looking through th Mike checked me in and quoted a price and finish time. I went out to look at new pickups and the job was finished before I finished looking through their stock of trucks.. All of the employees I talked to were smiling and appeared to be happy. This says a lot about to overall management of the business. More

In-waranty repair 2015 Mustang GT In March I had an emergency battery and cable failure, It was after hours and the battery needed to be replaced and the cable had to be repaired due t In March I had an emergency battery and cable failure, It was after hours and the battery needed to be replaced and the cable had to be repaired due to acid leaking from the terminals and causing the wiring harness to become separated from the battery. I called Ryan, he made me an appointment and asked me to bring the "in-warranty" battery to him. He needed the car overnight to replace the harness, he provided me with car so I could have transportation to work the next day. Excellent. I requested compensation for my out of pocket expenses for the emergency repair, he said he would request an in-warranty refund form FORD, that has been about a month ago and I haven't heard anything from Walker. I'm sure the results of that request will re-enforce my overall ratings of Walker Ford Dealership and service department. More

My first service visit to Walker Ford Prompt reception on arrival greatly appreciated, followed up by timely progress updates & complete explanation of service carried out. Thanks. Will lo Prompt reception on arrival greatly appreciated, followed up by timely progress updates & complete explanation of service carried out. Thanks. Will look forward to future service visits. More