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Walker Ford - Service Center

Clearwater, FL

4.6
3,643 Reviews

3,643 Reviews of Walker Ford - Service Center

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July 18, 2020

Brian and Justin were wonderful to work with. Both were extremely knowledgeable and very helpful. They knew what they were doing and made me feel great More

by zambiea
Recommend Dealer
Yes
Employees Worked With
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Boczar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Walker Ford responded

Thanks for taking the time to let us know how we are doing! Brian and Justin will be happy to hear that they wer very helpful in your service experience. Let us know how we can help with any future car or service needs you may have!

July 18, 2020

Brian was very helpful in replacing my tire. I had a nail in my tire and Brian explained upfront that due to the location of the nail that I would need to replace the tire. He verified the ser More

by JIM_FINLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Walker Ford responded

Jim, we’re so glad to hear that! We’re happy to hear that our service team took great care of you! Brian will appreciate the shout out! Let us know how we can help with any future car or service needs you may have.

July 17, 2020

Best Ford dealer. I have ever dealt withThe service Best Ford dealer. I have ever dealt with The service department has improved with customer service Awhile back I was very disappointed an planning o More

by BONNER24
Recommend Dealer
Yes
Employees Worked With
Ryan Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Victory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Walker Ford responded

This is what we strive for! Thank you for telling us how we are doing! We’re happy to hear that our service team took great care of you. Thank you for your business and we hope to take care of any of your future car needs!

July 17, 2020

They fit me in with only a couple days notice, checkin staff were very friendly, the entire service experience was very easy and the waiting area was very clean. More

by Soccergrl004
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Andrisani
Jul 21, 2020 -

Walker Ford responded

Thank you for telling us how we are doing! We’re pleased to hear that our team took care of you and that everything went smoothly. If you need anything else, please come back and see us again!

July 17, 2020

I always take my explorer to Walker Ford for service. They are courteous and friendly as well as very helpful. At my last visit my service man was Stephen McHenry and he was very helpful and took the tim More

by acowden49
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Walker Ford responded

Thanks for taking the time to let us know how we are doing! We’re always happy to know that we’ve achieved our goal of 100% customer satisfaction. We're happy to hear that Stephen was helpful during your recent visit. Come back and see us again soon!

July 16, 2020

Absolutely one of the best dealerships I've ever had the pleasure of doing business with both Ryan and Brian were fantastic in Service Department More

by nyhappyonecarella
Recommend Dealer
Yes
Employees Worked With
Ryan Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Boczar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Walker Ford responded

Thank you for your 5-star rating and your kind words towards Ryan, Brian, and Walker Ford overall. We look forward to working with you in the future.

July 16, 2020

2 hours to replace a tire (warranty) i wanted to purchase another, advisor told me to try and find another nail to warrannty another tire. More

by JJWHALEY72
Recommend Dealer
No
Employees Worked With
Ivey Thigpen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Wilder
Jul 21, 2020 -

Walker Ford responded

Thank you for leaving us your honest feedback! At Walker Ford we do our best to service each vehicle in a timely manner, so we are disappointed to hear your tire replacement took longer than expected. If you would like to speak more about your experience, or about the getting the second tire please reach out to our service manager Vince Romano at 727-240-1653.

Jul 24, 2020 -

JJWHALEY72 responded

Thank you for your reply. I spoke to two people there about the situation. As i told i believe his name was Ryan, I set another appt with the Ford dealer north of Walker, purchased 3 new tires. I undestand warranty versus customer pay at a dealership, which is what amazed me about being told to drive around and find another nail. Unless the othet dealership really screws up, i doubt i will be back.

July 16, 2020

My service was excellent! Since the arrival to the end. Great waiting area and on time service with efficiency. Thanks for your service! Much appreciated More

by MAURICIO_FERREIRA
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Walker Ford responded

Mauricio, thank you for your 5-star rating! We're ecstatic to hear the services you received were excellent. We hope to work with you again.

July 15, 2020

We are treated with respect and dignity when we are in need of service. We never have to worry about being over sold or spending on things that are not totally necessary. The job is done correctly and in More

by PROFDUC
Recommend Dealer
Yes
Employees Worked With
Brian Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kip in Parts is very helpful and knowledgeable
Jul 17, 2020 -

Walker Ford responded

We're so glad to hear about your five star experience working with our team! Thank you so much for you feedback and your loyalty. We appreciate the time you took to give feedback on our team and our business! Have a great week!

July 15, 2020

Steve is always a sweetheart and always gets me in and out quickly. I appreciate how patient he always is and how knowledgeable he is More

by ASIASNIPES
Recommend Dealer
Yes
Employees Worked With
Steve McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Walker Ford responded

We're so glad to hear you've enjoyed your experiences working with Steve and our team! We're lucky to have him. Thank you for taking the time to leave us feedback, we appreciate it!

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