Walker Ford - Service Center

Mike continues to service on time and reasonable charges. I used transportation to and from dealership. I used transportation to and from dealership. More

I appreciate the attention to a previous problem I had, however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very profes however the compensation was less than my out of pocket cost to fix the problem caused by your tech. The service manager I dealt with was very professional and worked with me to get a partial refund for the screwed up brake job. I am still out $400+ due to damage caused by your technician who did my break job. It would have been a simple customer service positive to give me a service credit for this amount. The service manager I worked with requested this however his request was declined by senior management. Another Ford dealer had to fix the problems caused by your service tech, and they documented it well. When I am ready for to trade my 8 year old Ford on a new Ford I will think twice before purchasing from this dealer. More

We had an oil change done recently. My car smelt badly of oil but assumed it was a little spilt and would burn off. Weeks later my alarms started going off saying we how low oil. Popped My car smelt badly of oil but assumed it was a little spilt and would burn off. Weeks later my alarms started going off saying we how low oil. Popped the hood and oil was everywhere and a missing oil cap. I had to add oil and take it in the next morning. Even though my car had been cleaned the inside of the hood is stained. They changed the oil, cleaned the rest and said the engine appears to be fine. Staff was nice and responsive when I was I there but when I asked for the documents with the explanation as to why I had to have these decided done, it took three calls, two voicemails and a chat with the manager to get anyone to send me the paperwork. More

They have excellent service and all the employees I met were very friendly. My service was done in a timely manner. were very friendly. My service was done in a timely manner. More

Walker Ford, as far as communication is concerned, is severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with severely lacking. My transmission in my 2020 Explorer ST started acting up while I was out of state on vacation. I called the dealership, spoke with the service manager and explained the situation. He advised me that they were backed up on transmissions, they only have one guy who works transmissions, told me to bring it up and they will get it in the queue. I had the vehicle towed there, got a rental, and asked them to please advise me when the vehicle I arrived. That was Friday at noon. Monday I started calling at 0800, left 2 voice mails, and didn't get confirmation until almost 11, when I called back again, that my vehicle was there. I had an extended warranty on the vehicle, I explained this to the manager, provided the info on the warranty company, and told him that my warranty wouldn't pay for a rental until it was diagnosed. I wasn't asking to be moved to the front of the line for repair, I was asking for the diagnoses to be done in a timely manner, and to be told once it was done so I could get my rental car covered. After an entire week of being at the shop, and no word yet on the situation I called for an update. It took several attempts, several voicemails and 7 hours to get someone to tell me my car hadn't even been looked at yet. Wednesday of the following week I called back again for a status, after the same run around I was told they would try to get him to look at it today. My car has been at the shop for 10 days now, and no one has even looked at it. At this point I just sat back and waited for word on what was wrong with my transmission. Fast forward, it is day 20 and they call and tell me my car is ready to pickup. Well, I would have been happy to hear that, had I known it had been looked at, what was wrong with it, when it would be ready, I don't know, ANYTHING. But now I have to figure out how to get back to FL to get my car. If I had been advised of the diagnosis, I could have gotten a rental car through my warranty and that would have alleviated this issue, but I never got a call until the car was completed. So I got a rental, drove to St Pete-Clearwater airport to drop it off and called Ford on the way to see if they had a courtesy van that could pick me up. Yes, I was informed, and it would be leaving the dealership at just about the time I was arriving at the airport, 10 a.m. She said the driver would call me when he left, that he may have others to drop off or pick up, but would call me to let me know a timeline. At 1020, when I still hadn't heard from him, I got a cab. I arrived at Walker Ford, was taken to the cashier to get my paperwork and had a horrible experience with that woman as well. There was a folder of paperwork for my vehicle, rather thick, and I was surprised since it was just for the transmission. I asked for a copy of the folder, for my records. She said sure, then began removing items from the folder and setting them aside, one of which was the confirmation of payment from the warrant company. I asked her to please make a copy of that as well. She began reading the various documents to me, trying to explain what they were. I still had a 7 hour drive ahead of me and stopped her by saying "Ma'am, I really don't care what the documents say, I would like a copy of them for my records." After several back and forths, she came back without the payment confirmation. The invoice had a total cost, but no mention of payout, so I again asked for the confirmation. I was told I couldn't have it as it was a 3rd party payout and confidential. We went back and forth and she final pushed it at me and walked away. I have owned 13 Fords since 1991,and NEVER had this terrible of an experience with a dealership, or a vehicle fort that matter. If you've got time to wait and don't care whats going on, give them a try, but if you like customer service, go elsewhere. I will. Bad job Walker Ford. More

Excellent customer service. Thank you Don for taking care of everything.I really trust my vehicle with Walker Ford. Thank you Don for taking care of everything.I really trust my vehicle with Walker Ford. More

Excellent customer service. Thanks Brian! Work was done very timely and professional. Will definitely use Walker for my next service. Thanks Brian! Work was done very timely and professional. Will definitely use Walker for my next service. More

The entire staff was friendly and my vehicle was diagnosed and done in a timely manner. diagnosed and done in a timely manner. More

Everything went like clockwork. Very satisfied with the service and everyone involved, they are a very professional group. Very satisfied with the service and everyone involved, they are a very professional group. More