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Walker Chevrolet - Service Center

Franklin, TN

4.0
82 Reviews

82 Reviews of Walker Chevrolet - Service Center

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August 24, 2023

I was very pleased with my recent experience when having service work done on my car at Walker Chevrolet. I am a new resident in Middle Tennessee and I am relieved that I have found a dealership that I am c More

by RBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Service Advisor
Aug 25, 2023 -

Walker Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Ryan able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, welcome to the area! Sincerely, The Walker Chevrolet Team

August 22, 2023

The service department at Walker Chevrolet is the best in middle Tennessee and possibly the entire state. I drive 2 hours to get our cars services at Walker. There are at least 6 dealerships closer, I have More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serv, Walker Chevrolet, Walker Chev Reputation
Aug 23, 2023 -

Walker Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Walker Chevrolet Team

June 26, 2023

I was able to get my vehicle scheduled quickly and the day of service went very smoothly just as it was explained to me…not surprises. That’s a win. More

by Pat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Jun 29, 2023 -

Walker Chevrolet responded

Pat, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Walker Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Walker Chevrolet Team

June 12, 2023

Good responses from the service department. Were prompt and helpful and I did not have to wait that long for my car to be ready. Very professional and attentive. More

by mvazin957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Jun 14, 2023 -

Walker Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Walker Chevrolet Team

June 11, 2023

they had me waiting in the sales office for more then 7 hours it will not happen again More

by santonastasovincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Jun 13, 2023 -

Walker Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Walker Chevrolet Team

Jun 13, 2023 -

Walker Chevrolet responded

Hello - One of our managers, Joe, reached out to you to discuss your concerns. We do understand that your initial visit to purchase your car fell far short of your expectations - and ours. We have made some pretty significant changes in staffing and management since your visit because we do take great pride in how we treat our guests. We would love to see you again if you choose, but, either way, we appreciate your frank feedback to help us improve the way we treat each guest who walks through our door!

May 21, 2023

Wait 8 hours and i came next because they did something wrong. Not happy all More

by Shokhrukh Mardiev
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic
May 23, 2023 -

Walker Chevrolet responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Walker Chevrolet Team

April 23, 2023

Friendly service and the staff was welcoming when I arrived at the dealership. I will go here again. More

by Stephanie pina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Apr 25, 2023 -

Walker Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Walker Chevrolet Team

April 16, 2023

I Would recommend people to this dealership, but it depends on the the type of service you're going for. The simple oil change is fine or to get tires rotated. However if you're get brand new tires the More

by Kdot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chevrolet, Walker Chev Reputation
Apr 18, 2023 -

Walker Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Walker Chevrolet Team

April 13, 2023

Overall service was good but the squeaking that was making noise on the rear of the vehicle returned only two days after servicing. This is the second time I have tried to get it fixed at this dealers More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Apr 14, 2023 -

Walker Chevrolet responded

Ron, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Walker Chevrolet Team

April 02, 2023

Great customer service and quality workmanship. I’m a very happy customer and will keep coming back. More

by lupesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walker Chev Reputation
Apr 06, 2023 -

Walker Chevrolet responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Walker Chevrolet Team

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