
Waldorf Dodge Ram
Waldorf, MD
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Purchased this Jeep from a dealership that recently closed. Saw that the Dodge dealership across the highway recently became a Jeep franchise so I took my Jeep to their service center. The service writ closed. Saw that the Dodge dealership across the highway recently became a Jeep franchise so I took my Jeep to their service center. The service writer treated me as if I was a long time customer. I was very satisfied with the service and with the service writer, I believe is Rubin Martinez. More
Disappointing Warranty Service I came in with a Mopar extended warranty, expecting the same quality service as any other customer, especially at a certified Mopar center. Unfortunately, once I mentioned extended warranty, expecting the same quality service as any other customer, especially at a certified Mopar center. Unfortunately, once I mentioned the warranty, the experience noticeably changed. Service felt slower and less helpful, which I later learned may be due to the extra work involved in processing warranty claims. Regardless, that’s not the customer’s fault. Warranty work should not mean second-rate treatment. More
My service representative, CP, was very accommodating, informative and reliable. I was not happy with the cost of getting the vehicle up and running, but I was happy to get my vehicle operating. informative and reliable. I was not happy with the cost of getting the vehicle up and running, but I was happy to get my vehicle operating. More
All in all I'm pleased with my experience. However, I'm waiting for a resolution to part of the deal. We talked about transferring my truck top from my old truck to the new one. It's only bee However, I'm waiting for a resolution to part of the deal. We talked about transferring my truck top from my old truck to the new one. It's only been 3 days, so I'm still hopeful. More
Service representative was respectful and informative. Explained the Service that would be provided along with the time frame for completion. Very pleased. Explained the Service that would be provided along with the time frame for completion. Very pleased. More
Jordan and Chris got exactly what I wanted. They're very informative and patient. They went far and beyond to get me into my new Hellcat Durango. PS I'm a long time customer. This is my 8th They're very informative and patient. They went far and beyond to get me into my new Hellcat Durango. PS I'm a long time customer. This is my 8th vehicle More
Racquel was the best hands down! !!! She went above and happy to make sure my purchase for my son was successful. Mark was amazing as well. I would definitely recommend !!! She went above and happy to make sure my purchase for my son was successful. Mark was amazing as well. I would definitely recommend More