Waldorf Chevrolet Cadillac - Service Center

I purchased my new car last year. I have had nothing but excellent service with Frank and Walt. I have brought my vehicle in to be serviced and I was taken care of promptly. I strongly recommend this dealer excellent service with Frank and Walt. I have brought my vehicle in to be serviced and I was taken care of promptly. I strongly recommend this dealership because they are excellent on the front end and will continue to take care of you after your purchase! More

My 06 Caddy was sputtering and missing badly. The repair estimate was acceptable to me and I authorized the work. Sheri stayed in daily contact with me as to the status of the repair work. The problem was estimate was acceptable to me and I authorized the work. Sheri stayed in daily contact with me as to the status of the repair work. The problem was apparently more detailed than anticipated. When I received the call from Sheri that the car was ready to be picked up morning following Sheri's call, I was pleasantly surprised to find the repair bill was actually $300+ less than the estimate. The morning I was to pick up the car I received a call from Sheri that it would not start and that it was back in the repair shop. I care for my 91 year old mother-in-law and had changed all her doctors appointments from the week I would be without a car to the following week. Recognizing the importance of getting my mother-in-law to iron infusion appointments, etc, Sheri immediately made arrangements for me to have a rental car. The problem with my car ended up being a very difficult problem to find as it did not register on the computer. Sheri stayed in close contact with me throughout the next week (maybe two) until that problem was found and repaired for just $200 (which was provided to me and approved by me in advance) more than the cost I had been quoted when I was originally scheduled to pick up the car (remember, $300+ less than the original estimate.) If there was ever a customer service representative who deserves recognition for superior customer service, it is Sheri Porter. I had an update from Sheri every day (sometimes more than once a day) and even though the news she delivered wasn't always good, it was delivered in a professional and consistent manner and it kept me informed. Respectfully submitted, Jean and Joseph Mona More

Watch out!! Took my 2009 GMC Acadia to be serviced at Ken Dixon in March 2010. My car had to go back 5 times because it wasn't fixed properly. This was all under warranty so I didn't pay anything and I was p Dixon in March 2010. My car had to go back 5 times because it wasn't fixed properly. This was all under warranty so I didn't pay anything and I was put in a rental car to also be paid under warranty. Well December of this year the credit card that I gave to the car rental for damages/and or gas was used to pay the bills that Ken Dixon did not pay!! The car rental agency told me they stopped doing business with them because they weren't paying the bills. I am still trying to get this straight. The car rental company is now going after me for their bills. I have talked to Ken and Lorraine and each time they act like they don't know what I'm talking about. Beware of this dealership for taking your car for repairs and really watch out if they put you in a rental car. Liked: Disliked: More