Waldorf Chevrolet Cadillac - Service Center

Awesome customer service by all personnel. Thank you, they are always willing to help me. The service department is outstanding. I will continue to go. they are always willing to help me. The service department is outstanding. I will continue to go. More

Assistant at service department was excellent and bill my device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. device advisor was ver nice and helpful excellent service. Will defend go back. Like I always do. More

Service Department is Terrible! If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be re If I could give zero stars, I would. My mothers car was towed there when it broke down less then half a mile away. Service advisor said it would be ready Thursday. It wasn't. Didn't receive a call telling me that, nor did I receive a call on friday telling me when it would be ready. I called Friday afternoon and was told it was ready. I asked to pay over the phone so a neighbor could take my mother to get her car. That's not allowed because the repair charges are too much. I was told, "if it were $100 or something, we could make an exception." Well, nothing at a dealership is only $100, and I'm not the one who jacks up the prices so that three simple items cost over $1200. I don't live in Waldorf and I work for a law enforcement agency, so i don't always get to pick my schedule. So, how am I getting to Waldorf to pay for my mother's car and let her pick it up? After spending spare minutes at work on friday afternoon, trying to rearrange saturday appointments and travel schedules, the only solution we could come up with that fits this dealership's limited hours and arbitrary payment limitations, is for my mother to skip her dialysis treatment on saturday morning. So instead of getting dialysis, we pick up the car Saturday morning and go our separate ways again. An hour later my mother calls me and says she got out of the car after leaving the dealer and noticed a large dent in the drivers side door, causing the door not to close properly. She had wondered why she could hear air coming in around the door when driving, but she's elderly and didn't think too much of it. I called the dealership and they said they forgot to tell us an employee hit it with another car. They forgot. But they'll make an appointment on Monday with their body shop and cover the damages. It's noon on Monday - haven't heard a word from them.... DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS - ESPECIALLY THE SERVICE DEPARTMENT!! More

Update: changed from 1 to 4 stars overnight! in November of 2017 I had some work done on my Suburban at Waldorf Chevrolet. About a month later I noticed another leak in the same area and took it in November of 2017 I had some work done on my Suburban at Waldorf Chevrolet. About a month later I noticed another leak in the same area and took it back to the dealership. Initially I was not happy with the response from the service department and left the dealership super frustrated. The next morning I got a call from the service manager. We had an open conversion about the issue and some of the details involved. I was surprised to get the call but further impressed by the service managers dedication to ensure there was a fair outcome for both them and myself. Thank you Dan for trying to explain and thank you Jason for the follow up. Great customer service! More

Service Department is the worst! I bought a brand new 2016 Malibu from this dealer and haven't even had it a year yet and come to find out my front passenger tire which has never been I bought a brand new 2016 Malibu from this dealer and haven't even had it a year yet and come to find out my front passenger tire which has never been touched since I bought the car went flat. I called Chevy roadside assistance through on star and their service was beyond stellar. The service tech who came to put the spare on my car showed me where my brand new tire had either been plugged or patched at some point and the repair failed. He told me I have to contact the dealer where I bought the car. I called the service department and explained the situation and after asking me a stupid question about an impala when I have a Malibu he asked who my sales rep was. I told him and ten minutes later he gets back on the phone and says we wouldn't have plugged it but maybe patched it and if I bring my car in today and wait because they have appointments they could assess my vehicle and if a tire needs to be ordered they would do it then. Completely unacceptable. More