Waldorf Chevrolet Cadillac - Service Center

great service had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend had an oil change in and out had a perfect service rep. he had me in and out in less than an hour. highly recommend More

Maryland State Inspections Went in for MSI everything went well from start to finish. The inspector was friendly and knowledgeable and wasn't a crook like most inspection statio Went in for MSI everything went well from start to finish. The inspector was friendly and knowledgeable and wasn't a crook like most inspection stations can be!!! More

Wonderful!! My name is Wyisha and I just recently had work done on my 2014 Chevy Impala at this dealership. My experience with this dealership was wonderful thank My name is Wyisha and I just recently had work done on my 2014 Chevy Impala at this dealership. My experience with this dealership was wonderful thanks to Harris Cumming.. He was very helpful and got the issues that needed to be done to my car handled. He was patient, kind and did a awesome job.. Thank you Harris! 😁 More

MD inspection turned into wrecked truck.. So back on the 3rd of August I dropped my truck off to get the Service Stabilitrak light checked out and have them do my MD Inspection. Get a call fr So back on the 3rd of August I dropped my truck off to get the Service Stabilitrak light checked out and have them do my MD Inspection. Get a call from Justin (service manager? Not sure) saying my truck has been wrecked. I guess a customer ran into the truck.... Even though the dealership isn't responsible they offer to pay for everything. Seems odd but hey, I'll take it. Quite a bit of damage (taillight, bumper, tailgate, quarter panel) Truck should be finished early the following week. This is where things get annoying. I call Justin Tuesday the 9th to get an update. It's pretty late so he's gonna call the body shop Wednesday and let me know something. Also, my new bumper is in and new taillight will be in the following day. It's Thursday the 11th and still no call. Again, I call Justin for an update. The truck is at the body shop but finished. Parts just came in and truck should be finished Friday. No call Friday. I call late in the day and Justin is gone for the day. Message will be left on his desk. Saturdaythe 13th I get a call from someone pretending to be Justin. My truck is in the service bay. They aren't even sure why it's there and don't have any keys to it.... (WHAT??). They literally only knew it was my truck because they called my realtor who's card was in my center console. Getting ridiculous at this point. Finally talk to Justin. Some kind of misunderstanding. Parts again "just came in" and the truck will be ready Monday. Now it's Monday the 15th. No call... I call Justin for an update. He's gone home from the day and they'll leave a message for him to call me Tuesday. Tuesday around 530pm and no call from Justin. I call and apparently the parts just got in and the truck should be done on Wednesday the 17th.... First let me say that I realize they can't speed up the body shop. I'm not annoyed about the time. Over and over I've been told that the parts "just came in". The only time they've called me is to tell me my truck was wrecked and when they didn't even know why my truck was at the dealership. They continue to say they'll call me with an update but never do. All I ask for is honesty. If it's going to be a while tell me. If you say you'll call me with an update then do it. If the parts aren't in yet just say, "the parts aren't in yet". I've never had an issue with any Chevrolet dealership until now. Hopefully I'll get my truck back soon but I can guarantee I'll never be back to Waldorf Chevy. Update... Wednesday the 17th. Truck isn't finished. Final part is coming in tomorrow. (How many times with this parts story?) Truck should be finished tomorrow. More

Customer loyalty Factory ordered 09 Colbalt from W. Pine GM recall. Contacted Service Department in March and told parts delay. Wasn't till my contacting GM that Wald Factory ordered 09 Colbalt from W. Pine GM recall. Contacted Service Department in March and told parts delay. Wasn't till my contacting GM that Waldorf Chevrolet did not offer loaner or rental that lo and behold we have the part. While the individuals involved where courteous but very, very disingenuous it goes to show what happens with multi owned Dealerships. Ken Dixon was there for 61 years needless to say this customer is moving on and away from GM and the other Dealerships under this ownership More

I purchased my new car last year. I have had nothing but excellent service with Frank and Walt. I have brought my vehicle in to be serviced and I was taken care of promptly. I strongly recommend this dealer excellent service with Frank and Walt. I have brought my vehicle in to be serviced and I was taken care of promptly. I strongly recommend this dealership because they are excellent on the front end and will continue to take care of you after your purchase! More

My 06 Caddy was sputtering and missing badly. The repair estimate was acceptable to me and I authorized the work. Sheri stayed in daily contact with me as to the status of the repair work. The problem was estimate was acceptable to me and I authorized the work. Sheri stayed in daily contact with me as to the status of the repair work. The problem was apparently more detailed than anticipated. When I received the call from Sheri that the car was ready to be picked up morning following Sheri's call, I was pleasantly surprised to find the repair bill was actually $300+ less than the estimate. The morning I was to pick up the car I received a call from Sheri that it would not start and that it was back in the repair shop. I care for my 91 year old mother-in-law and had changed all her doctors appointments from the week I would be without a car to the following week. Recognizing the importance of getting my mother-in-law to iron infusion appointments, etc, Sheri immediately made arrangements for me to have a rental car. The problem with my car ended up being a very difficult problem to find as it did not register on the computer. Sheri stayed in close contact with me throughout the next week (maybe two) until that problem was found and repaired for just $200 (which was provided to me and approved by me in advance) more than the cost I had been quoted when I was originally scheduled to pick up the car (remember, $300+ less than the original estimate.) If there was ever a customer service representative who deserves recognition for superior customer service, it is Sheri Porter. I had an update from Sheri every day (sometimes more than once a day) and even though the news she delivered wasn't always good, it was delivered in a professional and consistent manner and it kept me informed. Respectfully submitted, Jean and Joseph Mona More

Watch out!! Took my 2009 GMC Acadia to be serviced at Ken Dixon in March 2010. My car had to go back 5 times because it wasn't fixed properly. This was all under warranty so I didn't pay anything and I was p Dixon in March 2010. My car had to go back 5 times because it wasn't fixed properly. This was all under warranty so I didn't pay anything and I was put in a rental car to also be paid under warranty. Well December of this year the credit card that I gave to the car rental for damages/and or gas was used to pay the bills that Ken Dixon did not pay!! The car rental agency told me they stopped doing business with them because they weren't paying the bills. I am still trying to get this straight. The car rental company is now going after me for their bills. I have talked to Ken and Lorraine and each time they act like they don't know what I'm talking about. Beware of this dealership for taking your car for repairs and really watch out if they put you in a rental car. Liked: Disliked: More