Waldorf Chevrolet Cadillac - Service Center

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Call Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac. More

The dealership is very professional and always gets me in and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend and out. The service department is always very helpful with any issues I have with my SUV. Highly recommend More

I have been a customer of Waldorf Chevy Cadillac since 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, 2017. Purchased my 2014 Cadillac SRX from this dealership. I have all my services repairs from this dealership, sometime sitting waiting for hours, but that's not my complaint. My headlight went out and I took it to them for service. Complaining that I took it to Advanced auto and they changed the bulb, but the light seem dim compare to the other light, so I brought my car into the dealership. I was told that the HEADLIGHT was over OXIDIZED causing dimness. They replaced the DRIVER FRONT HEADLIGHT ASSEMBLY for a price of $987.00 didn't check before I left which I should had. Check the next morning and the darn bulb was still dim. Took the car back and was told the reason why my bulb was still dim is because GM replaced the bulb with amore efficient bulb because they where getting complaints. So my problems is I really didn't need the Headlight Assembly after all, since it didn't. make a difference on the dimness. I should had been told about the new replacement bulb, but never was.. I wanted a reimbursement for cost , but was offer a free oil change and tire rotation which isn't even $200.00. I believe they could have change the other bulb to make it match at least. I was told if the bulb was change it possibly could cause additional damage really. I believe I should had been told about the difference in the bulb prior to the Headlight Assembly being install, because the bulb still looks dim compare to the other. I will be speaking to the Better Business Bureau and the Attorney Generals office. Unsatisfied Customer, More

The only thing I was not happy about it took longer than any other time and it was an a schedule appointment any other time and it was an a schedule appointment More

This dealer does not accept Chevy Reward points = BIG FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. FAILURE. And it seems to take much longer to do service than it should. Other than that, no issues. More

Unorganized favorite saying from supervision is I apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. apologize. I get tried of hearing I apologize. I feel instead of apologizing make sure you people are doing there jobs. More

I wouldn't recommend this dealership, because I feel they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem they tried to work on/ charge me almost $ 1,600 worth of work that if I had read the drivers manual would have realized what I thought was a problem was normal for the car to do that. They are clearly the experts so I took it to them and I feel that I was almost taken advantage of. lucky for me I decided to take it somewhere else. I Believe I spoke with Mr. Beavers (Service Advisor Manager)(not sure if the name is right) about the situation. He said all the right things and tried to make it right and I appreciated that but the damage that Richard Rogan (service advisor) had done was irreversible. To many details to explain. IF I GOT THE MANAGERS NAME WRONG I APPOLOGIZE. More

A horrible experience from beginning to end. Would definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the wo definitely not recommend this dealership. Woefully disappointing. Inept. Could not complete the work and then tried to overcharge me when the work was not done. Lies, Lies and more lies. More