Wagner Kia of Shrewsbury - Service Center

Very poor service and customer service after the maintenance This is my most recent letter I sent to Kia of Shrewsbury via there website: I recently had some maintenance work done and a repair. I had my timin This is my most recent letter I sent to Kia of Shrewsbury via there website: I recently had some maintenance work done and a repair. I had my timing belt done and had all the belts replaced at that time also. I had to return many times because the new belts that where put on where squealing and you where not able to fix it. ( I gave up on that) Then I had my A/C compressor replaced because it had failed. I don’t mind spending money to have my car maintained as you can see by just those two costly repairs/maintenance items I just mentioned. What I do have a problem with is being told I would have to pay 100 dollars for you to diagnose why my A/C is no longer working just 5 months after you installed a new compressor and recharged the system. That just happened today when I called your service department. (May 21, 2014) Its funny how my belts never caused me any problem and my A/C worked great until you “repaired” my car. I will live with the belt problem but I shouldn’t have to pay so much for repairs and have my A/C not work after you repaired it. I told Mike in service that I used the A/C about 1 week ago. It was cool but very humid so I used the A/C to clear up the interior of the car. It seemed to work ok then. It was cool air and seemed to work ok. I told him my only concern was the noise (whining) that the compressor made when accelerating. Today, I was at my daughter’s school and had to keep the windows up because of all the bee’s. The A/C compressor would cycle a lot but no cold air (warm). Now he wants me to pay 100 bucks to diag. it. I don’t think I’ll be doing that. I didn’t mention that my car only has just over 70,000 miles and about 1200 miles on the car from the last repair. I’ve never had these kinds of issues before with a car with low miles. Your service department is very important if you want repeat sales and happy customers. Thank you for your time. I don’t really care for a reply but I thought it was important for you to know how this customer of yours is feeling right now. Best Regards Bob Dean More

Matt at the service desk is awesome. We have three different cars that we get serviced there. Matt always seems to be there and is never without a smile and very courteous. Extremely helpful everytime different cars that we get serviced there. Matt always seems to be there and is never without a smile and very courteous. Extremely helpful everytime I call and go there. More

I purchased two cars from Wagner Kia over the past year (2010 - 2011). My wife recently got a new job which included a company car, so we ended up selling her 2010 Kia Sportage. Once the car was sold we we (2010 - 2011). My wife recently got a new job which included a company car, so we ended up selling her 2010 Kia Sportage. Once the car was sold we were eligble for a refund on our GAP insurance and extended warrenty, so we filled out the appropriate paperwork and handed it in to the finance team at Wagner. Getting this money from them was like pulling teeth. It took over 2 months, and the most frustrating part was getting information from them. My wife and I would call them numerous times per week, speak to Dana who is the GM, and would never hear back. He would say "I'll call you back shortly" and 3 or 4 days would go buy with no call. We would have to call them. After this experience I will never buy another car from them. More

After buying several new kia's and sending freinds there to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say t to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say the sales staff is second to none! however I no longer feel the same about the service end of it!I had my son bring his grandmother's 2007 Kia Spectra with 48 thousands miles, because she said it felt funny when it shifted. after 3 hours in the waiting area they told him it might need a new transmission, and it would cost about 3,000$, My son asked him if it would be covered under warranty? they said let me check, after another 20 minutes went by, my son went into the service dept and they said no it would not be covered! Now Ive been serviceing my 3 kia's there for the last ten years, I know the transmission is covered under waranty, I had my 2004 soento transmission replaced at 80 thousand miles, 100% covered! and quite frankly I have been bringing all of our vehicles there for service! Always a smiling, very helpfull freindly Ashley, and my favorate mechanic Mike, were always there for me. When my son was in front of them an had me on the cell phone I told him to ask for the manager so I could clear this up with him over the phone, they said he was busy right now and would try to have him call me later, While my son could see a man sitting at a computer in the room behind the counter, He would not come out and address my concerns. Anyway he never called so I called and ask to speak with him several times told he would get back to me, left numerous messages. Needless to say after that experiance. My wife came in for a scheduled maitenace service, waited 2 hours for an oil change and tire rotation. they told her she need new tires and they had a sale going on that if she bought 3 tires she would get the 4th one for 1$, sounded good so she said how much would it be? after mount and balanced new valve stems and an alignment, 515$ .. last time i bought 4 tires at townfair tire it cost me 389 and all the other stuff was free! Long and short of it I will never go back there, Worse service Ive ever delt with! More

I went in for an alignment. I had recently purchased my car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day an car from them. The steering wheel was twisted to the side and it was the worst alignmnet job I ever had. I had to go back and leave it a seond day and fight with them to do it right. I also had a waranty problem and had to fight to have that covered. More

I had a very bad experience with the service department recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my conc recently, wrote a review here of my dissatisfaction and later spoke with Service Mgr Bob Feole. Mr. Feole was easy to speak with, listened to my concerns and complaints, and was willing to take the necessary measures in hopes of regaining my business at Wagner Kia. Mr. Feole refunded my diagnostic fee of $90 within about a week of our phone conversation, which I appreciated and was much more than I had expected. If I have a problem with either one of my two Kia's that can only be handled by a Kia dealership, I will return to Wagner Kia, only because they are the only Kia dealership local to me, and with that said, would deal with Mr. Feole directly. If I have a problem my local mechanic can handle, I will stick with the local mechanic. Unfortunately, despite Mr. Feole's fabulous efforts in regaining my trust, I still do not trust the service dpt to be honest in regards to any repairs I may need, as they quoted me $800 more than my local mechanic did and misdiagnosed the problem. If Mr. Feole stays at Wagner Kia and gets the service dpt in to shape and school them in earning the customers trust rather than looking to make as much money off of the customer as possible, then I'll be back. I think Mr. Feole has his work cut out for him, but I am optimistic that he will get them in to shape. Thanks Bob Feole for your excellent customer service. More

went there to have my 2007 KIA Sportage evaluated for a growling noise from the rear end. They took it for a 2 mi drive, removed the wheels and stated my brakes were bad and that was the source of the nois growling noise from the rear end. They took it for a 2 mi drive, removed the wheels and stated my brakes were bad and that was the source of the noise. Went to my regular mechanic who took the entire rear end apart and discovered that the rear differential is bad and it is covered under warranty. I called them back and they said that my mechanic does not know what he is talking about and stated I do not know what to tell you. My mechanic called and got into an argument with them. Needless to say after calling KIA corporate office and another dealership getting my KIA fixed elsewhere. More

I brought my 2002 Kia Sportage in for rear seatbelt repair for failed inspection sticker from our local state inspection center. (Wagner charged me $300 for a new seatbelt.) While in for repair and in repair for failed inspection sticker from our local state inspection center. (Wagner charged me $300 for a new seatbelt.) While in for repair and inspection sticker, Wagner tried to up-sell me on a job that didn't need to be done. Wagner even tried to tell me my car wasn't worth the sticker and that I should buy a new car. Wagner failed the car for inspection because we didn't get the repairs done there. I brought it to my mechanic who said Wagner's reasons for failing the inspection were not legitimate, but he tightened what they said needed tightening. I brought it back for Wagner to get the inspection sticker. Wagner failed it again, stating that it still needed to be tightened. Wagner said would do the repair and charge us for it (probably another $100, for nothing). I told them I just had our mechanic tighten them. Wagner still failed the vehicle. I took it to the local Mass State Inspection center that originally failed the vehicle for a broken seatbelt and the car passed inspection. I told the local inspection center the situation that had occurred at Wagner, and they said there was no problem with the job our mechanic did. I called Wagner 30 minutes later to speak with the service manager that I spoke with earlier, and he was gone for the day (I assume avoiding my call because I told him I was taking it to another inspection station, and he knew it would pass). And this is all over a $29 inspection sticker. I can't imagine what they would do if they had repaired our vehicle, and we had an problem with their repair. CROOKS!!!! DO NOT GO THERE. More