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Wagner Kia of Shrewsbury - Service Center
Shrewsbury, MA
18 Reviews
18 Reviews of Wagner Kia of Shrewsbury - Service Center
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April 13, 2024
Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not s dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away. They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them. More
by vpac
Employees Worked With
January 15, 2024
Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More
by mannyavila5
Employees Worked With
October 14, 2023
It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More
by wayfaster
Employees Worked With
June 09, 2021
UPDATE: After less than 4 months with my 2018 Sportage purchased from Wagner KIA, EVEN MORE PROBLEMS and SAFETY ISSUES have appeared. The car now won't start (key not recognized), won't respond to the key purchased from Wagner KIA, EVEN MORE PROBLEMS and SAFETY ISSUES have appeared. The car now won't start (key not recognized), won't respond to the key fog command of locking/unlocking, and the remote start button has been uninstalled (installed and manufactured by KIA). I'm driving around with a uncovered vehicle handle (to manually insert the key), never knowing when it'll work again. They sell you a certified pre-owned vehicle with numerous safety issues; they do not provide a loaner vehicle or a rental. I DON'T WANT TO DRIVE A CAR THAT IS BROKEN!! KIA is unconcerned! They don't even apologize for selling you a terrible product; instead, they point the finger upon you. Only buy a KIA if you have no other options. Original post; If I could give negative stars, they would be -5, because they are working very hard on providing the worst costumer service. I brought a Kia Sportage less than 2 months ago, and the car has randomly die while driving TWICE!! I believe this is a serious problem, but they obviously disagree because they aren't in no rush to investigate the problem. Also the only service they provide on Saturdays is Oil Change. That's it. You literally have to use a vacation day to have service on the car. Also they don't provide transportation if you need to leave the car there and go to work and pick it up in the end of the day. Try to schedule to have car problems 1 month in advance, because this is when they will have an appointment available. If you can stay away. Stay FAR AWAY !! More
by GSK
May 27, 2021
I have had the worst service from this Dealership, i have a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the s a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the same as when i got it brand new January 26,2021 I told the service manager Stan and he test and agreed there was still something wrong. So i brought it back in a week later to have it fixed again. And this time the we’re telling me that i must have created enemies and to not come back to the dealership because they didn’t want to be responsible for their repairs. I keep getting disrespected by the manager and associates. And i keep getting no kind of help. They keep telling me it has to be my fault. And it’s a Brand new car with only 5000 miles on it. Why would i ruin my own brand new car. They just are terrible are fixing it obviously if I’m having the same exact issues after the 2nd time they fixed it More
by Xae1995
Employees Worked With
September 04, 2020
Made an appointment for an oil change, inspection & sticker 2 weeks ago for the only online time today. They just canceled day of. My husband took day off from work so I don't have to wait due to Covid sticker 2 weeks ago for the only online time today. They just canceled day of. My husband took day off from work so I don't have to wait due to Covid-19 . They can't reschedule until 9/15/20, they don't answer their phone, with no option for voicemail. They refuse to honor their pick-up service coupon, because I'm too far away (13 miles). You'd think they'd want to keep their customers and actually provide good service, especially considering this is completely their fault! More
by Sportage
Employees Worked With
Mary and Chris
July 28, 2020
Came in for oil change person Chris told it would be ready by 320 pm it is now 330 pm no car been for an hour and ten minutes and counting please don't tell customer a time and not have ready ready by 320 pm it is now 330 pm no car been for an hour and ten minutes and counting please don't tell customer a time and not have ready More
by patrickbucklin
Employees Worked With
Chris
February 06, 2017
Awful customer service I've had my little Kia Soul for over a year now and this is my first bad experience at a Kia dealership. The manager of this branch is so rude and ve I've had my little Kia Soul for over a year now and this is my first bad experience at a Kia dealership. The manager of this branch is so rude and very unprofessional!! I will not be coming back to this Kia, not when there are much better ones. Don't waste your time and money here people! More
by Soul1509
Employees Worked With
Manager that sits at his desk and laughs
February 11, 2015
No Loyalty After 3 purchased Kias and over 10 yrs of business Wagner KIA tried to hit me up for diagnosis charges for every situation. Rip Off. Customer service After 3 purchased Kias and over 10 yrs of business Wagner KIA tried to hit me up for diagnosis charges for every situation. Rip Off. Customer service was worse. Time for me to get away from KIA & Wagner. More
by Consumer
Employees Worked With
Nick
