Wagner Kia of Shrewsbury

M R Mansour Rad assisted us when we arrived. He was very helpful and informative but was not at all pushy which I liked. I did not feel rushed or pressured to make a decision. He went over the vehicle I l helpful and informative but was not at all pushy which I liked. I did not feel rushed or pressured to make a decision. He went over the vehicle I liked in great detail and made sure that I understood how everything in the car worked. He was very personable and I felt that he had everyone's best interest at heart. He told me to call him anytime if I had questions or any problems with my car. I bought a 2011 Kia Sorento. It's a great car, and I am enjoying it. More

Working with sales associate Rad was a pleasant, no pressure, fun experience. Would recommend this dealership to everyone!He impressed us with our rainy day test ride on all the safety features the Sor pressure, fun experience. Would recommend this dealership to everyone!He impressed us with our rainy day test ride on all the safety features the Sorento had and had us sold after our test ride! Thanks: Glen and Annie Pelc More

It was such a pleasant experience, purchasing a new Sorento from Wagner. M R was my salesman and he was just so pleasant, and he knew his vehicles. He explained all the options on the vehicle to me. Wh Sorento from Wagner. M R was my salesman and he was just so pleasant, and he knew his vehicles. He explained all the options on the vehicle to me. What patience this man has !!!! Thanks again. I will be certain to let all my friends know my experience with Wagner. More

We loved this dealership because they were extremely friendly and down to earth. We never felt pressured by any means to buy anything. We truly felt they were honestly looking out for our best interes friendly and down to earth. We never felt pressured by any means to buy anything. We truly felt they were honestly looking out for our best interest and finding the right vehicle to fit our family. They are kid friendly, which was a big plus for us. Our salesman, Moises, was very professional and always made sure we understood things every step of the way. We are very satisfied with our overall experience. I will certainly recommend this dealership to friends and family for sales and service needs. More

I purchased two cars from Wagner Kia over the past year (2010 - 2011). My wife recently got a new job which included a company car, so we ended up selling her 2010 Kia Sportage. Once the car was sold we we (2010 - 2011). My wife recently got a new job which included a company car, so we ended up selling her 2010 Kia Sportage. Once the car was sold we were eligble for a refund on our GAP insurance and extended warrenty, so we filled out the appropriate paperwork and handed it in to the finance team at Wagner. Getting this money from them was like pulling teeth. It took over 2 months, and the most frustrating part was getting information from them. My wife and I would call them numerous times per week, speak to Dana who is the GM, and would never hear back. He would say "I'll call you back shortly" and 3 or 4 days would go buy with no call. We would have to call them. After this experience I will never buy another car from them. More

A sincere and special thank you to Mr. Mark Masuzzo for his professionalism, knowledge, concern and assistance in helping me to choose and purchase my Kia Sportage. Mark is friendly, polite and listens to his professionalism, knowledge, concern and assistance in helping me to choose and purchase my Kia Sportage. Mark is friendly, polite and listens to your needs and wants. Please go out to Wagner Kia of Shrewsbury and ask for Mark Masuzzo, tell him the LaBrie's sent you. You will not be disappointed. Thank you again, Mark, we appreciate everything you did for us and we love our new sportage. You are awesome!! More

We shopped a few different Kia dealers for a Sorento and highly recommend Wagner Kia of Shrewsbury. They listened well and really seemed to value our time. They gave us a great price and we love our Soren highly recommend Wagner Kia of Shrewsbury. They listened well and really seemed to value our time. They gave us a great price and we love our Sorento. We live about 50 miles away and the folks at Wagner Kia made it very easy to buy there. More

Professionalism at its best. The minute we walked in the Professionalism at its best. The minute we walked in the showroom we were greeted by MR, at that moment we felt very comfortable and at ease, complet Professionalism at its best. The minute we walked in the showroom we were greeted by MR, at that moment we felt very comfortable and at ease, completely different from what we thought our experience would be. MR (Monsour Rad) was very knowledgeable of the product he was selling, and when we went back the next day Brian Sullivan walked us thru the preliminary process as MR was on vacation. No pressure what so ever from the time we picked out our Kia Sorento, the time we met with Ian Thomas to the final delivery process by MR. My wife commented "this was the best car buying expeience of my life". We are very satisfied and we'll definitely share our experience with family members and friends. Aldo and Arlene Dell'Ovo Shrewsbury, MA More

After buying several new kia's and sending freinds there to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say t to purchase cars from this location. I was very familiar with Kia's new car warranty, service personel and the entire sales staff. Who i must say the sales staff is second to none! however I no longer feel the same about the service end of it!I had my son bring his grandmother's 2007 Kia Spectra with 48 thousands miles, because she said it felt funny when it shifted. after 3 hours in the waiting area they told him it might need a new transmission, and it would cost about 3,000$, My son asked him if it would be covered under warranty? they said let me check, after another 20 minutes went by, my son went into the service dept and they said no it would not be covered! Now Ive been serviceing my 3 kia's there for the last ten years, I know the transmission is covered under waranty, I had my 2004 soento transmission replaced at 80 thousand miles, 100% covered! and quite frankly I have been bringing all of our vehicles there for service! Always a smiling, very helpfull freindly Ashley, and my favorate mechanic Mike, were always there for me. When my son was in front of them an had me on the cell phone I told him to ask for the manager so I could clear this up with him over the phone, they said he was busy right now and would try to have him call me later, While my son could see a man sitting at a computer in the room behind the counter, He would not come out and address my concerns. Anyway he never called so I called and ask to speak with him several times told he would get back to me, left numerous messages. Needless to say after that experiance. My wife came in for a scheduled maitenace service, waited 2 hours for an oil change and tire rotation. they told her she need new tires and they had a sale going on that if she bought 3 tires she would get the 4th one for 1$, sounded good so she said how much would it be? after mount and balanced new valve stems and an alignment, 515$ .. last time i bought 4 tires at townfair tire it cost me 389 and all the other stuff was free! Long and short of it I will never go back there, Worse service Ive ever delt with! More

I just picked up my new Kia Soul the other night and felt like I had to tell the world what a great experience I had at Wagner Kia. I came to Wagner because I approached a women in a Demoulas parking lot who like I had to tell the world what a great experience I had at Wagner Kia. I came to Wagner because I approached a women in a Demoulas parking lot who had a Kia and she told me how great Wagner was. But first I had to at least try the more local dealers - what a waste of time, I got the usual dealer smooze and lie routine. I went to talk with Tonya and told her what I wanted, what I wanted to spend and she made it all happen. She also went to great lengths to research some extras for me. Moses was also very very helpful in providing all the details of the car and helping with the paperwork. Everything went smoothly and I have a fantastic new car in the color that I asked for at the price I can handle. Go to Wagner! More