Wagner Kia of Shrewsbury

Test drove cars. Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of wher Was asked if I wanted to talk price. Was given the usual spiel about only being able to move by a a couple hundred dollars. Gave them a sense of where I wanted to be price-wise. Was asked to write down a number that I would purchase it for. Then was asked to *sign my name* to that number. Finance guy came back after all this and said they’re not moving an inch. I said I wasn’t happy with this approach. Why make me go through this? What do I have to commit to a number when they have no interest in "moving an inch"? Car buying is already stressful enough! A manager came to see me and didn’t apologize or even go down a token amount. Told me why the car was a great price. Fine. Just tell me from the start that the price is non-negotiable. Don’t play games with me! More

Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not s dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away. They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them. More

Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More

horrible dealership, they always charge 4,000 over price they have no respect for customer at all they have no respect for customer at all More

It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More

This place was a xxxx show you had to meet at least four people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I d people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I did not recommend ever going to this place never ever again. I have two family members that have kias and we will never go back to Kia of Shrewsbury. What a bad bad time I had there they are liars everything about the money they don’t care about their customers. They said oh we will work with you for your budget, such a lie. All about them. Never going back. 👎🏼 More

My experience of this dealership was mainly through the attentive and responsive work of Yvonne Pham and Andy Hayden, the Finance Manager. Yvette let me know about the car as soon as it came in. This was attentive and responsive work of Yvonne Pham and Andy Hayden, the Finance Manager. Yvette let me know about the car as soon as it came in. This was based on a previous conversation she and I had 7-10 days earlier. She used her influencing skills to help solve problems when they appeared, and gave me encouragement when it looked like we may not even start to find common ground. I found her to be truthful throughout the process. I highly recommend Yvonne. Andy was knowledgeable about our options as we closed and signed paperwork, and was respectful of our choices as we went along. More

Prompt excellent service during oil change. Washed and vacuumed my car. Complimentary coffee and water Washed and vacuumed my car. Complimentary coffee and water More