Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Wagner Cadillac - Service Center

Tyler, TX

not yet
rated
3 Reviews
Call Service Center (903) 206-3012

3 Reviews of Wagner Cadillac - Service Center

Sort by
February 22, 2024

Terrible! Body shop giving me run around about parts availability for 4 months. They lie and tell me that part is discontinued. General Motors say the part i More

by Goodgraciousg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, Randle
Report | Print
Feb 27, 2024 -

Wagner Cadillac responded

Thank you for the review and thank you for taking my call on this matter. As I stated in our conversation, this is an exception due to the unavailable part. In the future if I can be of any assistance, please reach out to me. Aaron 903-561-1212

April 23, 2021

Took our srx in early January for collision-damaged rear-end. Just got it back YESTERDAY. One excuse after another, week after week, month after month. Insurance only pays for the rental for a mont More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 09, 2017

Awful service! Took my 07 SRX in for a few services. They didn't replace fender well cover after replacing blinker bulb and left rear cover unsecured. They left a bl More

by domesticangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Womack, Roger Nunnaly, Scott Jordan
Report | Print
Nov 13, 2017 -

Wagner Cadillac responded

The BBB reviewed all information in this case and determined we have done everything possible to try to address Ms. Harvey's concerns. The BBB closed the case after Ms. Harvey rejected every attempt to address her concerns over a 37 day period. Ms. Harvey declined to bring the vehicle back to verify and correct any issues. We offered to take Ms. Harvey a loaner vehicle and pick her vehicle up. She declined this offer as well. We were not given an opportunity to confirm or correct any of her complaints. Ms. Harvey was not charged twice for an air filter. Her vehicle has two separate air filters for the engine and cabin. Both filters were replaced with her authorization. She was not charged labor twice for one repair, she was charged labor for each repair. After her visit, Ms. Harvey took her vehicle to another business and had work done which we diagnosed, offered to repair and she declined. Ms. Harvey then asked to be reimbursed for the work done elsewhere after she declined it. Ms. Harvey was not offered any discounts and did not present any form of discounts offered on her services. She was not entitled to any discounts. We absolutely have not lied to Ms. Harvey, the BBB or any other customer. That is a baseless and absolutely false accusation. Wagner Cadillac has a long standing reputation of exceptional service. We are not perfect, but we always stand behind our work and correct any mistakes that occur. Our customer satisfaction scores are consistently high when compared to Cadillac's regional and national scores. We offer pick up and delivery, shuttle service, loaner cars, courtesy car washes and many other services not offered by other repair facilities. We have GM Certified, ASE Certified and ICAR Certified mechanical, paint and body automotive technicians. Wagner Cadillac stands behind our quality individuals who provide an exceptional sales and service experience.