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W&L Subaru - Service Center

Northumberland, PA

4.7
2,050 Reviews

2,050 Reviews of W&L Subaru - Service Center

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December 12, 2024

Cost to repair original problem very high. Courtesy walk-around suggested wiper blade replacement at a cost of $95!!! Are you kidding? What are these made of, platinum? More

by bodnerbmd
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

W&L Subaru responded

Thank you for he feedback. We appreciate your thoughts on the pricing, and sympathize with your concerns. Thanks again and have a great day.

December 12, 2024

Keayon handled a difficult situation for us. Our vehicle ended up being a total loss. He handled our insurance adjusters, took all our phone calls and answered all our questions and concerns. He More

by rpochakilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Perles
Dec 12, 2024 -

W&L Subaru responded

Thank you so much for the review! It was our pleasure helping you. If you need anything else, just let us know!

December 10, 2024

They really did a great job. They got me in the next day when we called about putting on 4 snow tires for me. They even washed my car . I really appreciate them. They are all gre More

by debbieharner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Dec 11, 2024 -

W&L Subaru responded

Thanks so much for the review!

December 09, 2024

Good service done in a timely manner. Service does cost more than other dealerships however. More

by wwolfejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

W&L Subaru responded

Thank you for the feedback, we appreciate your thoughts and will take your comments into consideration. Have a great day!

December 05, 2024

very Goood service and sales department would goo anywhere else Thanks for everrything jimmy woooo More

by n3xjz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Dec 11, 2024 -

W&L Subaru responded

Thanks for your review!

November 23, 2024

Tony has wonderful customer service skills as well as excellent communication skills. He’s a keeper More

by csabol20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

W&L Subaru responded

Thanks so much! We will let Tony know of your kind words!

November 22, 2024

Service was timely performed, cleaned the vehicle, offered loaner, would highly recommend this fantastic service. More

by ramcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Balum
Nov 23, 2024 -

W&L Subaru responded

Thanks so much for reviewing our service department!

November 20, 2024

The people are great, the place is clean and net, and the service is great. More

by jlsauers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

W&L Subaru responded

Thanks so much for the review!

November 20, 2024

Always so welcoming and great service, will only go here with my anything for my car More

by sagereich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Nov 21, 2024 -

W&L Subaru responded

Thank you for the 5-star ratings!

November 17, 2024

Lack of responsiness. No responds from management service or sales. Have purchased 2 new outbacks recently and had tire issues with both. Charged a $120 for A8 dollar piec More

by marlgrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Mertz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your concerns. It is not clear from your description how to attempted to reach us, so for more information on your tire issues, please give us a call at 570.473.3432.

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