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W&L Subaru - Service Center

Northumberland, PA

4.7
2,050 Reviews

2,050 Reviews of W&L Subaru - Service Center

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January 05, 2025

Professional, welcoming, helpful, and very communicative throughout my service. I was very impressed with the entire experience from drop-off to pick-up. More

by dunklebergerrobertl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

W&L Subaru responded

Thanks so much for the 5-star review!

January 02, 2025

Everyone was very accommodating and friendly. The new dealership is beautiful. I love my new outback. More

by tracyportzline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dont remember most already listed
Jan 02, 2025 -

W&L Subaru responded

Thanks so much for your review!

January 01, 2025

They gave me a loaner when my service couldn't be completed. I did think the service charge was a little high, but I guess that's what happens when you go to a dealership. Service was done well and More

by rodm105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

W&L Subaru responded

Thank you for your review! If you need anything else just let us know!

January 01, 2025

Way too expensive even just for an oil change. They don't care about customers. They only care about scamming for money. More

by pace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keayon Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

W&L Subaru responded

We appreciate your concerns. Thank you for the feedback and have a great day.

December 25, 2024

Very clean and friendly. ,well organized and informative. The video of the underside of the undercarriage inspection should be done a little slower. More

by heidipeartree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

W&L Subaru responded

Thanks for the review!

December 24, 2024

Great experience with tremendous service technicians. The car is better than when I picked it up on day 1 More

by Jones_lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 26, 2024 -

W&L Subaru responded

Thanks so much for reviewing your service experience!

December 24, 2024

The service staff was friendly and explained everything well and even provided me with a loaner car. Excellent service! More

by sipe4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

W&L Subaru responded

Thank you for the 5-star review!

December 21, 2024

Terrible service! !! Two hours to begin an oil change. Before that, we waited 15 minutes in the "Express Service" lane---with an appointment. Nobody showed up. So More

by arbus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Capolupo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

W&L Subaru responded

Thank you for the feedback. We sincerely apologize for the extended wait time for your oil change. We are working on hiring a new technician to correct this issue. We agree your wait was far too long and we sympathize with your frustrations. Thanks again for the feedback and have a great day.

December 19, 2024

We had a great experience when we went to have our first oil change and tire rotation. We were given an inspection and a video and a car wash. This is our first Subaru experience, and so far we are very ple More

by ronsadu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesco "Frankie" Funiciello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Dec 20, 2024 -

W&L Subaru responded

Thank you so much for your business! Have a great day!

December 18, 2024

This was our first service need and the entire crew was very welling to listen to our concerns, kept our car, gave us a loaner More

by sgoodling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

W&L Subaru responded

Thank you so much for the 5-star review!

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