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W&L Subaru - Service Center

Northumberland, PA

4.7
2,049 Reviews

2,049 Reviews of W&L Subaru - Service Center

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February 04, 2025

Owen was great. As was my mechanic Dustin both displayed top tier customer service and care. More

by J.ruiz5709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Bollinger
Feb 05, 2025 -

W&L Subaru responded

Thank you so much for the review!

January 31, 2025

Bought a new car there. 14,000 miles tires are shot. Talked to service manager and he wouldn't do anything for me. New tires should last more than 14,000 miles. I will never More

by gavindesign1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keayon Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

W&L Subaru responded

Thank you for the feedback. We sympathize with your frustration. It is unfortunate that the manufacturer's Customer Advocacy Department declined to cover the tire replacement. While it wasn't the outcome we hoped for, we genuinely appreciate your feedback. Please feel free to reach out if you have further questions or concerns.

January 31, 2025

Work started at appointed time, good communication about work in progress, Owen handled details in a professional and timely manner. More

by pabunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

W&L Subaru responded

Thank you for the 5-star ratings! If you need anything at all, just let us know!

January 31, 2025

Keayon took care of us from start to finish. W&L provided a loaner while the service department performed a warranty repair. Courteous, prompt, and professional. More

by wittle79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

W&L Subaru responded

Thanks so much for taking the time to review your service experience! Have a fantastic day!

January 29, 2025

Staff is very friendly. Waiting area is very clean and comfortable. They keep you up to date on what services are due to be performed, More

by glsmms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

W&L Subaru responded

Thank you for the 5-star ratings! Have a great day!

January 26, 2025

Great dealership, very friendly, helpful and no pressure from salesman to buy ! Answered all our questions and went over everything about the car when we picked it up. I will certainly recommend W&L Subaru! More

by gds1
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bluge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesco "Frankie" Funiciello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

W&L Subaru responded

Thank you so much for the 5-star ratings! We appreciate your business!

January 26, 2025

You did what I expected. Looks great. Finished in a timely fashion. Thanks. Above and beyond my expectations. More

by jasheesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Jan 27, 2025 -

W&L Subaru responded

It was our pleasure helping you in service! Thank you for the review!

January 25, 2025

Great dealer with great service and great staff who are so helpful and answered all my questions More

by Doyle123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

W&L Subaru responded

Thank you for the 5-star review! We are thrilled you had a great experience here!

January 23, 2025

Best dealer in the area I will not go anywhere else for another car or service More

by Doyle123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Jan 23, 2025 -

W&L Subaru responded

Thanks so much for your kind words! We look forward to your next visit!

January 21, 2025

Every one is very helpful and friendly. I am glad I bought my Subaru here. I will come back. For service and when looking for new car. That you for all you do More

by Hflora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

W&L Subaru responded

Thanks so much for the review! See you next time!

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