W&L Subaru - Service Center

Excellent It was just a routine oil change, but service was excellent - walk-around thorough, and carwash a welcome addition. These guys always get A+ from me. It was just a routine oil change, but service was excellent - walk-around thorough, and carwash a welcome addition. These guys always get A+ from me. More

Great service! I took my car to W&L for servicing. This was my first time having this done at a dealership. It was great! They did exactly what I wanted, and ran t I took my car to W&L for servicing. This was my first time having this done at a dealership. It was great! They did exactly what I wanted, and ran the car through the car wash!! The waiting area is very nice, too! Thank you!! More

Need to be on top of things First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us wit First the positives: We were able to get our tire fixed within one week. Because our tire was a special order, the service department fitted us with our spare to drive on for 4 days. After the initial visit, our car was rinsed off. The representatives were friendly. The waiting room is equipped with many snacks and drinks, and the chairs are comfy. The negatives: The rep needed to be reminded that I had purchased the tires initially through them. (He went back to check his data after my insistence). When we returned 4 days later to have the delivered tire mounted he didn't know that they had kept the wheel, and came out to ask me what I had done with it. I'm thinking these things should be recorded on one's file?? After a mucky weekend of driving, I was looking forward to having a rinsed vehicle, but it was not. My dissatisfaction is that in this day and age, when information is at one's finger tips. I would expect the center to be better informed before approaching the customer in error. Or maybe asking more questions upon entry? While everything turned out OK in the end, the experience added to my stress level. (already high with health appointments, the holidays, and care giving) More

Awesome Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, ins Everyone was pleasant and helpful. Great people to work with and they make sure your needs are met. Also could not beat the price of oil change, inspection and tire rotation. More

Electronic repair The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the ext The electronic repairs were quite difficult to do. When they did not have all the necessary parts to do the job, they filled the gas tank for the extra trip down. Also, this time they washed the car and programed our new cell phone to the car radio. Very professional. Thanks More

Like the new service center This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed wit This was my first visit to the new service center and it is very impressive. My oil change, state inspection and tire rotation all were completed within 90 minutes. The new service center is very clean, quiet and uncluttered. I especially liked that I could pull my car inside the service area to avoid bad weather. More

Oil Change My service went up by $20+. Since the dealership was moved, it is not accommodating at all. The hours of operation are no longer feasible for people My service went up by $20+. Since the dealership was moved, it is not accommodating at all. The hours of operation are no longer feasible for people who work. I have to take time off of work just to get my car in for service. Then, I have been told that I could not have a loaner car if I drop my car off one day and pick up the next. Not sure how I am supposed to make it work. It seems like every time I come in, employees are simply in a hurry to get out of there. That was not the case at all when we first bought out car. I am speaking strictly about your service department. Becky Kline, our sales rep has been wonderful! So, I am hoping that things will change. More

Brilliant staff and facility I'm telling you what I've never seen a dealership quite like this one. I've never, I'm telling you what, that is good. I'm telling you what I've never seen a dealership quite like this one. I've never, I'm telling you what, that is good. More

Very efficient and very good service I Very pleased with your service they understood my problem and very quick and efficin 9 Inient yo fox problem. I would definitely take snd or bu I Very pleased with your service they understood my problem and very quick and efficin 9 Inient yo fox problem. I would definitely take snd or buy s car again. More

Horrible Will never step foot in this facility again. Service manager lied to insurance company about seeing my car or speaking to me. Terrible customer servic Will never step foot in this facility again. Service manager lied to insurance company about seeing my car or speaking to me. Terrible customer service when having service completed, never notified me when vehicle was ready for pick up. Always had to call the service dept. More