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W&L Subaru - Service Center

Northumberland, PA

4.7
2,056 Reviews

2,056 Reviews of W&L Subaru - Service Center

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August 23, 2024

I’ve always been pleased with the staff and service received at W and L! More

by Mike Shutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

W&L Subaru responded

Thanks, Mike! We appreciate your business!

August 21, 2024

When I arrived Tony was my advisor. 3 hours later Keonon came with paperwork & said car done. I asked where was Tony? He said he had to go somewhere. I think I was forgotten. Tony quo More

by MLAMPMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Barrenechea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thank you for the feedback. We apologize for the time your repair took. We can assure you that you were not forgotten. If there is a discrepancy on your bill, our service team will be happy to look into that for you. Please give us a call at 570.473.3432 and we will be glad to see what we can do. Thanks again and have a great day.

August 21, 2024

They are a wonderful dealership! They care about the customers, they do great work, they keep you informed. More

by kjk132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Aug 21, 2024 -

W&L Subaru responded

Thanks! We appreciate your business!

August 21, 2024

They go above and beyond. My one problem is we bought an extended warranty from them on a non Subaru and the service writer gave me crap about not knowing what needed to be do More

by wolfe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Aug 21, 2024 -

W&L Subaru responded

Thank you for the feedback. We are very sorry about not being more knowledgeable on what goes into the 30k service on your brand of car. Unfortunately we do not have control over what Carfax sends out. The email you received is a service they provide, and to be quite honest, it hasn't been very good thus far based on the number of complaints we've received. So we do apologize. If you would like to reach out to Carfax support, you can find them at support.carfax.com, they may be able to help you turn off certain notifications or even opt you out completely. Thanks again for the feedback, and have a great day.

August 21, 2024

Roy Beck and W&L Subaru are the reason I keep coming back for service at their location, which is much further away than the nearest Subaru dealership to my home. Roy has always been respectful and never pu More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Aug 21, 2024 -

W&L Subaru responded

Bill and Judy, thank you so much for sharing your experience here in our service department! It is alwyas a pleasure helping you. If you need anything at all, just let us know!

August 21, 2024

W & L Subaru has employees that have all been nice, understanding and answers all my questions with a smile I have only had my first Subaru ever for a couple of months but I can already tell I will lov More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Clark, Alex Davis
Aug 21, 2024 -

W&L Subaru responded

Thanks for reviewing our dealership! We appreciate your business!

August 21, 2024

Extremely professional service. Staff is very knowledgeable and a delight to deal with every time More

by JsMs2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Coxe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Bennick Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Aug 22, 2024 -

W&L Subaru responded

We're very pleased to have earned a 5-star rating from your last visit! Thanks for sharing online, and have a great day!

August 21, 2024

on time. Easy to deal with. all services done and explained waiting area is great. More

by l16930d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

W&L Subaru responded

We appreciate the 5-star ratings! Have a great day!

August 20, 2024

Great! !! We like the pick up and they leave a car for us. No hassle More

by vtmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust
Aug 21, 2024 -

W&L Subaru responded

Thank you so much!

August 19, 2024

I like the customer focus and the discount off of the msrp which is upfront More

by kebert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Witten’s Dad, Gavin Faust
Aug 19, 2024 -

W&L Subaru responded

Thanks!

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