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W&L Subaru

Northumberland, PA

4.8
4,129 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,129 reviews

October 01, 2024

I love my 2012 Subaru! It has over 100000 miles on it. The body work done on it ,the very clean car I got back and the customer service was excellent.. The lady at the f More

by marybenfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at the front desk.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for the review! We were happy to help!

October 01, 2024

He handled my service very well. He was cordial and efficient. He took care of all my concerns and the service to my car was well done. More

by algrund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

W&L Subaru responded

Thanks so much for reviewing your service experience!

September 30, 2024

My experience at W&L was amazing. Becky was great! She was so friendly and made me feel so comfortable. She had the car ready to go for my test drive and was so helpful with helping m More

by RandiC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dutch (aka Andy) Gonsar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Thank you so much for taking the time to review your sales experience with Becky! We will let her know of your kind words. If you need anything at all just let us know! Thanks again!

September 29, 2024

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Beck
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Hi Curtis, we're very sorry that we missed your oil change punch tag. We definitely want our customers to get the free 5th oil change. Anytime you are in for service, feel free to ask your service advisor where you stand oil-change-wise, and they will be happy to look up your records and let you know how close you are to the free one and update your punch tag. Here is what we have for you right now for your 2022 Impreza (4S3GKAB6XN3611031) 3/21/23 - 3635 miles - W&L paid, 1/12/24 - 11645 miles - customer paid, 9/10/24 - 16183 miles - customer paid. So it looks like you would pay for two more, and then the one after that would be the free one. Again, we are sorry we missed your punch tag. If you have any other questions, just let us know! Thanks and have a great day!

September 29, 2024

Sale was very nice did a good job showing me a cara at a good price More

by welderdavis49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Thanks for the review! Have a great day!

September 29, 2024

You charged me $33. 00 to change a bulb.; unbelievable!!! ????????????_::::::=!#%%:////%%##: ugh iiuj uiij ill More

by tlcnco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Barrenechea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Thank you for the feedback. We are always striving to stay competitive in our market, and feedback such as this is very helpful to us as we gauge our pricing structures. If you have any questions, please do not hesitate to give us a call at 570.473.3432. Thanks again, and have a great day.

September 28, 2024

Great to purchase a vehicle. Staff is professional, friendly, courteous and very helpful. Salespeople are not pushy. We got a great deal. More

by judsz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Christine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

W&L Subaru responded

Thanks for the review!

September 27, 2024

Owen was fabulous in helping me. Turned out a new battery solved my problem even though the existing one showed good. More

by candage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Barrenechea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

W&L Subaru responded

Thanks for your review!

September 27, 2024

Everyone was very accommodating, helpful and friendly. Our family really appreciated everyone's efforts to get the sale done in a timely manner and still retain the ability to be informative and insightfu More

by firewitch1021
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bluge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

W&L Subaru responded

It was our pleasure helping you! If you need anything else just let us know! Thanks!

September 25, 2024

They took very good care of my car and it's running very well now . More

by taj57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

W&L Subaru responded

Thanks so much for the review!

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