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W&L Subaru
Northumberland, PA
4,272 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area.
At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 4,272 reviews
November 12, 2018
Decent experience but not exceptional Overall it was a good experience. I specifically asked before i signed if vehicle it gas tank would be full. I was assured it would be but when we got Overall it was a good experience. I specifically asked before i signed if vehicle it gas tank would be full. I was assured it would be but when we got in vehicle to leave it was only 3/4 full. Also being a mechanic i noticed the coolant reservoir was not full. The dealership did not have the correct coolant available to fill. These issues only cost $30.00 so i didn't make a huge deal out of it, but will take into consideration for next vehicle purchase. I will say Kyle "seemed" to be willing to take care these issues out of his own pocket, but was more than reluctant that I declined as i felt it was the dealerships job to take care of these problems. Lastly I hope management actually reads these comments and aren't just looking for a five star rating. More
by Acadia buyer
Verified Customer
November 12, 2018
College daughter One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another S One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another Subaru. I’ve been told by my niece Ashley Ruiz and friend Brittany Pierce to check out W and L because they both got Subaru’s there. So I did and emailed and messaged Donna quite few times back and forth I originally had one picked out but the day I set up to go look at it it was sold. So I messaged Sonna and said we wouldn’t be coming out for now. It’s about an hour away from where we live. But my daughter found one she was interested in so although working 12 hours that day and yet to get any sleep, we drove out to W and L never having been there before but Donna set me up with Scott Mertz and he was waiting for us when we arrived. We checked out another Impreza and I’d say within an hour we were ready to do some paperwork. We own an Outback, Forester and now another Impreza. I. The future I’m looking forward to buying another Forester for myself and my wife is also thinking on buying another Forester as well. More
by jpolumb
November 11, 2018
My review Awesome ppl! Personal and friendly. Work with you to get the best for your money. I’m a Subaru person. Their great cars. Great dealership Awesome ppl! Personal and friendly. Work with you to get the best for your money. I’m a Subaru person. Their great cars. Great dealership More
by Linda
November 10, 2018
Excellent dealership experience My wife and I recently visited WandL Subaru in Northumberland, PA. Our experience was excellent from start to finish. It started with Internet searc My wife and I recently visited WandL Subaru in Northumberland, PA. Our experience was excellent from start to finish. It started with Internet searching and contact by Donna Gallo. While we had less than favorable experiences elsewhere, we were encouraged to come see the difference. She wasn't kidding. We were treated so well by everyone at the dealership, that made what could be a stressful experience into a pleasurable one. We were met by Mike Rourke, who was our sales representative, and he couldn't have been nicer. Very good listener and worked to get us the best deal he could. Both the sales manager and finance person were also nice to deal with. Everyone in service is friendly, knowledgeable, and eager to help us out. Finally, we were offered (and agreed to) a return visit to the dealership for a new customer follow up. This gave us time to address any questions that came up in the first couple weeks of ownership. Kevin is a treasure trove of information - her really knows the Subaru features and operating procedures. We have NEVER experienced this level of customer care AFTER the sale as we did at W&L Subaru. I would recommend them to anyone looking for a fair deal and to be treated with respect and courtesy. You will NOT be disappointed! More
by Bill &Judy G.
November 10, 2018
Best Place to buy a car If I could give 10 stars for this place, I would. W&L always provides great customer service whether it be buying a car or getting mantience done. I w If I could give 10 stars for this place, I would. W&L always provides great customer service whether it be buying a car or getting mantience done. I would reccomend Kye Bennar to anyone. He went above and beyond with excellent customer service to provide me with exactly what I was looking for! Thank you so much for your service! I love my new Subaru Legacy! More
by Blc2392
November 10, 2018
Good experience I would highly recommend Ken Heim to anyone in the market for a vehicle. He is very friendly, knowledgeable about product, and not pushy!! Overall bu I would highly recommend Ken Heim to anyone in the market for a vehicle. He is very friendly, knowledgeable about product, and not pushy!! Overall buying experience was excellent. More
by Gammie
Employees Worked With
Ken Heim
November 10, 2018
Great to work with. It was a pleasure shopping for a new car at W & L. We highly recommend them. While I don't remember names everyone we came into contact with great. It was a pleasure shopping for a new car at W & L. We highly recommend them. While I don't remember names everyone we came into contact with great. More
by Enjoy 2018
Employees Worked With
Other Employees :
I can't remember everyone's name, but everyone was very pleasant and helpful., Shaunda Zeigler, Luther Metzger
November 10, 2018
Good experience All of the people that worked with us at W&L Subaru were courteous, knowledgeable, and helpful. Kim was especially helpful in making our car-buying a All of the people that worked with us at W&L Subaru were courteous, knowledgeable, and helpful. Kim was especially helpful in making our car-buying a pleasant experience. Good people, good prices, highly recommended. More
by Paul123
Employees Worked With
Tasha Troutman, Kim Rorke
November 10, 2018
Great Experience Mike Rorke is truely an asset to have as a salesman. He not only care about his customers but he cares about their family and children. He puts his cu Mike Rorke is truely an asset to have as a salesman. He not only care about his customers but he cares about their family and children. He puts his customers wants and needs first and find them the right fit for their next vehicle. More
by Aforbes244
Employees Worked With
November 09, 2018
Great Experience with Mike Rorke My wife and I had the pleasure of dealing with Mike on the purchase of our new vehicle. He was extremely knowledgeable and was never “pushy” about sel My wife and I had the pleasure of dealing with Mike on the purchase of our new vehicle. He was extremely knowledgeable and was never “pushy” about selling us a vehicle. He listened to our needs and we were treated extremely well in obtaining our new SUV. I even sent my parents to deal with Mike due to his professionalism! They were impressed with Mike as well and purchased a vehicle with his help. I would highly recommend Mike to anyone looking to purchase a Subaru, or any vehicle for that matter. He is a consummate professional in the car sales business! More
by Big K
Employees Worked With
