W&L Subaru

W and L was Clean. The people ,kept me informed about problems with my vehicle. They were efficient and courteous , The people ,kept me informed about problems with my vehicle. They were efficient and courteous , More

Large and clean. Could smile more. Other than that the experience was professional and helpful. A bit more time explaining the vehicle but that was on me. Becky did a Could smile more. Other than that the experience was professional and helpful. A bit more time explaining the vehicle but that was on me. Becky did a fine jon. More

Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

Salesman (Dale,) was very helpful from start to finish, wasn't pushy,got us in the vehicle we wanted. Stayed overtime to complete the transaction. It's my first Subaru and probably won't be the last. wasn't pushy,got us in the vehicle we wanted. Stayed overtime to complete the transaction. It's my first Subaru and probably won't be the last. More

Was a very pleasant experience, Mike is a very good salesman and would go to him again👍 salesman and would go to him again👍 More

These are nice young people who know their business professionally and, what is most pleasant, are easy to communicate with. Thank you again for your work. I am very pleased with you. professionally and, what is most pleasant, are easy to communicate with. Thank you again for your work. I am very pleased with you. More

OOPS! !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W& !! What happened? I have become accustomed to friendly, polite customer service and professional service technicians during my last appointments at W&L Subaru. Unfortunately, this was far from my experience this time. My car was making some "clunking" noises that I was concerned about before driving to Virginia for vacation. The service tech found nothing wrong and told me that I needed to buy new tires. Since then the "clunking" noises have increase so I made another service appointment for the same problem. Again, they couldn't find any significant problem and said that it was probably a loose wheel weight. There was nothing mentioned about my tires this time. The service advisor was silently rude, not offering any help or suggestions as to what to do next. He acted like I was an inconvenience and I was interrupring his day. I wrote a note on my service invoice that stated my displeasure They never asked me if everything was OK but there where quick to process my credit card. While leaving the dealership, I noticed that my tire pressure light was on. I went back inside and asked the advisor if they could check my tire pressure. He said that the tires were probably just cold. How very shocking! W&L, I am very dissapointed with my service. I am also surprised and dissapointed that this is the way that you want your dealership to be represented. More

All went very smoothly and no pressure. Nick Chubbs was great to work with although we were very easy going customers. Nick Chubbs was great to work with although we were very easy going customers. More

Very passionate about the company friendly,great customer service ,will return to purchase another vehicle service ,will return to purchase another vehicle More

Quick, rental smooth as well. In and out in less than 5 minutes. Same on return of rental. In and out in less than 5 minutes. Same on return of rental. More