Back

W&L Subaru

Northumberland, PA

4.8
4,129 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
Contact Dealership

535 Point Township Dr

Northumberland, PA

17857

Directions

By Type

Showing 4,129 reviews

August 27, 2024

Came back for inspection on ‘24 crosstrek, told my tires needed to be replaced, and that an issue I was having was not part of my package so I’d have to pay out of pocket… completely unacceptable. The issue More

by carlyb2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

W&L Subaru responded

Hi Carly, thank you for the feedback, and we are very sorry for your experience. You are absolutely right, your 2024 Crosstrek Limited does indeed have heated side mirrors ... those are standard on that model and trim. We are not sure what happened that caused the incorrect info, but we will definitely look into that to prevent a future occurrence. Again, we are terribly sorry for your experience.

August 23, 2024

I’ve always been pleased with the staff and service received at W and L! More

by Mike Shutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

W&L Subaru responded

Thanks, Mike! We appreciate your business!

August 23, 2024

I think that W&L are doing a great job trying to help people and Curt is doing a great job for you guys in sales . Thank you again . More

by james.warner54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francesco "Frankie" Funiciello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Kester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

W&L Subaru responded

Thank you so much for the feedback! Have a great day!

August 23, 2024

Austin was great to work with and made the process very easy! I would see him again for future car purchases! More

by alexaream
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Clark
Aug 26, 2024 -

W&L Subaru responded

Thanks so much!

August 22, 2024

The last vehicle I bought was an Ascent. It was more than I needed, But it was the first vehicle that I felt comfortable in. All the other vehicles were too cramped, no leg room. It's not More

by gnwise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

W&L Subaru responded

Thanks for the review! We're very pleased you are enjoying your Ascent! If you need anything at all just let us know!

August 21, 2024

When I arrived Tony was my advisor. 3 hours later Keonon came with paperwork & said car done. I asked where was Tony? He said he had to go somewhere. I think I was forgotten. Tony quo More

by MLAMPMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Barrenechea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thank you for the feedback. We apologize for the time your repair took. We can assure you that you were not forgotten. If there is a discrepancy on your bill, our service team will be happy to look into that for you. Please give us a call at 570.473.3432 and we will be glad to see what we can do. Thanks again and have a great day.

August 21, 2024

They are a wonderful dealership! They care about the customers, they do great work, they keep you informed. More

by kjk132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thanks! We appreciate your business!

August 21, 2024

They go above and beyond. My one problem is we bought an extended warranty from them on a non Subaru and the service writer gave me crap about not knowing what needed to be do More

by wolfe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keayon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Thank you for the feedback. We are very sorry about not being more knowledgeable on what goes into the 30k service on your brand of car. Unfortunately we do not have control over what Carfax sends out. The email you received is a service they provide, and to be quite honest, it hasn't been very good thus far based on the number of complaints we've received. So we do apologize. If you would like to reach out to Carfax support, you can find them at support.carfax.com, they may be able to help you turn off certain notifications or even opt you out completely. Thanks again for the feedback, and have a great day.

August 21, 2024

W & L Subaru has employees that have all been nice, understanding and answers all my questions with a smile I have only had my first Subaru ever for a couple of months but I can already tell I will lov More

by tia0727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Shoup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Clark
Aug 21, 2024 -

W&L Subaru responded

Thanks for reviewing our dealership! We appreciate your business!

August 21, 2024

Roy Beck and W&L Subaru are the reason I keep coming back for service at their location, which is much further away than the nearest Subaru dealership to my home. Roy has always been respectful and never pu More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Owen Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Faust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

W&L Subaru responded

Bill and Judy, thank you so much for sharing your experience here in our service department! It is alwyas a pleasure helping you. If you need anything at all, just let us know!

...
11
...