W.I. Simonson Mercedes-Benz - Service Center

simonson service is a dishonest operation my car is now 6 years old and there has literally not been one time that i have visited their service dept that they did not completely overcharge and my car is now 6 years old and there has literally not been one time that i have visited their service dept that they did not completely overcharge and try to rip me off. they appear very professional in their presentation but they not only overcharge by at least 50%, they also create things wrong with your car that are not even there. and their charges to get the SERVICE WARNING LIGHT off are just made up by them and the light comes on just for the sole purpose of them getting you into their service center and trying to convince you to pay for things that are completely unnecessary. you will notice a turnover in their staff at the service center because a person is either comfortable being a con or they aren't. i think there are those who leave bc they can't play the game of stealing from the trustworthy customer who just bought a car from them. i cannot wait to get rid of my mercedes for the sole reason of not having to deal with such slimy people ever again. they are a disgrace and should be ashamed to be a part of the santa monica community. More

Very rude, always in a rush, never listens to ur complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A w complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A which is a expensive $380 oil change and when I said I just need the oil change he got very rude and obnoxious and started yelling @ me that I don't need an oil change and should do more extensive work because of the mileage Always rude, unprofessional , wants to just make total bill higher to get a piece of it and doesn't care about customer and owners concerns other than his pockets More

They greeted me with respect and kindness. Very helpful they told me what needed to be done with the car and I was very pleased with that. Also they found a ding on my car that I didn't even realize it had they told me what needed to be done with the car and I was very pleased with that. Also they found a ding on my car that I didn't even realize it had, and Derrick took care of all the phone calls to make sure the ding was fixed on the car. They really went above and beyond. When I went to pick up my vehicle it looked brand new. I came back it was washed and cleaned like a brand new car. I thank Derrick Franklin. More

I want to express my appreciation to your receiptionist Kimi K. Araham. I lost my key on a Sunday and had to have my car tolled to the dealership. By the time the car arrived, it was after hour. Kimi Ar Kimi K. Araham. I lost my key on a Sunday and had to have my car tolled to the dealership. By the time the car arrived, it was after hour. Kimi Araham went out of her way to help me out by allowing me leave my car in the MB's parking lot so I don't have to come back the next morning. She save a lot of time and hassle. I was very happy with Kimi's service. I am also grateful for the dealership being flexible in providing good customer service. Emily S. More

Professional, courteous, and delivered quality work in record time. Great location and waiting room also. This Mercedes service department is the ONLY one i bring my car to. record time. Great location and waiting room also. This Mercedes service department is the ONLY one i bring my car to. More

I waited 45 minutes to check in for service, despite making an appointment. They added 50% repair to estimate without checking the car. Tire pressure light issue not resolved. Employee mentioned that th making an appointment. They added 50% repair to estimate without checking the car. Tire pressure light issue not resolved. Employee mentioned that the tire pressure light on is normal, related to hot weather. Have had 3 bad experience with W.I. Simonson so far and I won't go back anymore. More

It seems service has dramatically suffered since that 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wai 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wait over 30 minutes to be seen by a service advisor. Being promised a quick turnaround ('should be done by noon'), I got my car at 2:45 p.m. The bill was very reasonable. So far so good - I know I'm a bit impatient, so I decided it's me - let it go - plus I did get to hang at the bookstore, something I do enjoy and don't do enough of - but back to our friends at Simonson: unfortunately, that was not the end, but barely just the beginning. two days and 10 miles later, the car makes a terrible noise, as it turns out, from dragging the bottom engine cover on the road in front of my children's elementary school. Well, as the dealership confirmed, the screws hadn't been fastened. - OK - this can happen (but I was still wondering how much this may happen - because it absolutely shouldn't). After barely getting an apology, we made an appoinment to bring car back to reattach the cover. My wife brought the car in today (12/2/09) at 9:30 a.m. The valet service dropped her off at 3rd Street Promenade, a popular shopping areaea, to be picked up again at 1:00 p.m. - At 1:15 she called me to inquire where her ride was. After being passed around and being on hold forever, the valet person asked for my wife's name, then just hung up on me. When I called back, asking for a manager, I ended up with some manager's voice mail - after being on hold for another 10 minutes, that is. Finally back at Simonson, my wife learned that they also had to make another warranty repair they missed on the first visit just a few days earlier. But here is the good news: the car has been running fine for the last 5 hours and 7 miles since the service - I'm impressed at this point! Wow - I never thought that this would be the kind of unmatched experience you'd have by owning one of the world's greatest automobiles - but I have to give it to them: anyone will have a hard time matching this experience anytime soon. So, get this ... their sales department is contacting me about buying another car from them as my lease is coming up... call me naive, but it is mind-boggling how screwed up a small dealership can possibly be. More

Kevin Scott did a tremendous job - very professional and courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I wou courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I would not take my Mercedes to any other dealer - he has rightfully earned my business - great job! More

Kevin is the best! It is always pleasure working with him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the f him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the feeling that he really cares about me and my car- thanks Kevin! More