Back

W.I. Simonson Mercedes-Benz - Service Center

Santa Monica, CA

not yet
rated
95 Reviews

95 Reviews of W.I. Simonson Mercedes-Benz - Service Center

Sort by
July 12, 2019

I have had good experience with WI SIMONSON for over 30 year I have always had excellent service from WI SIMONSON Service Dept for well over 30 years. We drive out of our way to go to this dealership. Tim Herna More

by Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hernandez
Feb 25, 2020 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

July 05, 2019

Timely, convenient, respectful of my time, excellent service The service appointment was easily handled even when I had to reschedule. It was timely and efficient, respectful of my time. My service advisor, Ton More

by UCLARad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Young, Service Advisor
Feb 25, 2020 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 21, 2019

Great Service Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the serv More

by Perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Cornell
Feb 25, 2020 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

January 10, 2019

Derrick Franklin was my service adviser for many years now .He is the best adviser at Simonson ,he personalty look for you to get the work done.thanks Derrick Renzo More

by renzo45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Franklin
Feb 25, 2020 -

W.I. Simonson Mercedes-Benz responded

Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

November 30, 2018

Great Service/Team Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)! More

by dgriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick was excellent!
November 11, 2018

Great I am very happy with the service on my car. Great service and employees ! Derrick did a great job and I am completely sattisfied! I can only recommend More

by Jessica2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Franklin
August 31, 2018

WI Simonson Service Great work from Jose Ortega and Jason on the WI Simonson service team. I very much appreciate their efforts in quickly fixing my E350 at a minimal exp More

by EricE350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Ortega
May 08, 2018

My specialist Ray I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Th More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Farahmand, Ray
January 09, 2018

Costly I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stati More

by Frustrating
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rey Silva
November 29, 2017

Excellent, Prompt Service. Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Si More

by Gefreiter44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Franklin
...
5
...