W.I. Simonson Mercedes-Benz - Service Center

Part 1 of W.I. Simonson because of the length of this post: Hi Folks, for those of you who plan on taking your belove mercedes to W.I. Simonson for service, please think twice or three times if you ha post: Hi Folks, for those of you who plan on taking your belove mercedes to W.I. Simonson for service, please think twice or three times if you have to or maybe this will certainly change your mind with my case. On monday April 30th, I had an appointment for my (1st maintenance) on my new S550. Later the next day, I was called in to pick up my vehicle about 3pm (note: the service guy did not mention any "problems done" to my vehicle yet on their behalf). Item 1: When I drove in the lot, my service guy already saw me pulling into the lot which I took noticed when he looked straight at me. Once I got into the service desk, he acted as I was not present until I spoke his name. Why? i dont know. (note: He still did not tell me about what had happend to my car) Item 2: After waiting for 30 mins for them to do the paper work. He then asked me to see the cashier and that my car was ready and go see him after I pay the cashier. After paying the cashier, I walked to the service guy and he looked at me and "smiled"? I'm thinking, great, my car is done and washed as I requested it of course. As we were walking towards my car, I was looking through my receipt again on the list of service that they did. At the same time, the service guy said, those were the services performed and I said okay, good. And then it came......he said, one other problem. Ready for this... "Your car was damage" Just imagine an "Angry Face and your heart just starts to pound faster and faster". "Your tire was slashed, blown out, and a dent on the rim". I said WHAT!!!! How careless can you be, claiming that you work for a quality "Mercedes Benz" Dealership Note: No APOLOGY was said to me at ALL!!!! and he made it seem like it was not his fault. And it gets worst from there.... He did say, they would "restore it", any how, I immediately tried to look for the service manager but the service "beat me to it" so I waited for like 2 mins then I went in after he said whatever he said to his manager. More

Part 2 of W.I. Simonson because of the lenght of this post: Item 3: When I walked in to the service manager office, seems like his attitude change also, like it wasn't their fault and made it like it post: Item 3: When I walked in to the service manager office, seems like his attitude change also, like it wasn't their fault and made it like it was nothing or a minor problem with again, NO Apology from them. He said that they will do what they can back to "Status Quao", im thinking, you guys were so irresponsible for the damage and yet no Apology to the client and yet you have an attitude towards me. "service guy must of said something up to no good". Item 4: Now the situation is that they will call a vendor and get a quote to "restore" the wheel back to "status quao". As for the damage to my orginal wheel, they had replace another tire for me. They wanted me to come back to "drop off the car again for 2 more days to fix"?. (you should know what im thinking by now) As I drove off their lot "very dissapointed of course", for a few blocks and I decided to stop and look at the tire to see what they had put on. Guess what? they put on the wrong ratings which didn't match up with the rest of the 3 tires. Oh my gosh, what is wrong with these people and it gets worse. Item 5: The next day, I decided not to leave the car with them and just use my spare for 2 days. Well, the service guy advise me not to use it becasue of safety reason, oh gosh, like this guy really cares after one problem after another. (two face as they call it or what) so he suggested that I leave the spare where it was and I asked so you have a spare I can use in the mean time. He said yes, i said fine. After 30 mins of wait, he drove up the car and came up to me and said the car was ready. I walked to my car and looked at the spare wheel. Guess what??? All my orginials are size 19" all around and he puts on a size 18"??????? I asked him, should it not be a size 19" instead because its not balanced, gold figure. He said, it should be okay, but I said its not balalnced out and if I break, I could be in an accident because its not even. Then he takes off, where I don't know for 10 mins and then back with a "measurement tape"??? what the heck. And he starts to measure both my orginials and his spare and says, it's only "1 inch difference" should not be a problem. Oh my gosh!!!!!! At this point, I just took off. He called me later that evening and he asked me, how was the drive. I told him exactly what happend, it's not balance and it turns to the right on its own, and "he laughed over the phone". I just had enough with this guy and dealer. Tomorrow, I will pick up my wheel and yet to see how it turns out. I will post my update for you to read and please, if you have a business, don't be like them and treat others with all the respect becuase they might just spend thousands of dollars but even so, they are your future customers. I have dual Masters in MBA and MHRM and I'm in the Real Estate business as well as Business Management, if you ever need a Business Advice, I would be more than happy to work with you to make your Business Excell the Right Way and the Smart Way. thanks for listening and for websites like Dealer Rater are always Great for Consumers and Businesses. James jdirector@gmail.com More

I left a rating here before and NOW I found that I dont see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , W.I. Simonson ) are now making sure that Mercedes owners like myself are charged at least 4.5 hours of labor per service order. Meaning that EVERY time your car crosses the service drive the advisors are MADE to sell you these labor hours to make a certain "bounus"! Even if you car is under warranty they still must try to "SELL" customers stuff that they may not really need! They also have a SLIDING SCALE of labor. ...get this THE MORE HOURS OF LABOR YOU'RE SOLD THE MORE THE PRICE PER HOUR IS !!!!???? just be alert to this and check other places to take your car the Corprate company is forcing the on the workers and they also make more money when you buy it so check places like A.E. German and other "Independant" shops where you will get your dollars worth. "Old W I Simonson ain't what she used to be!" More

I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everyth service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb. Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least. But as dealerships go these guys have been great for me so far . Honestly the service was better than expected. More

1) Took one week to diagnosis a problem and another 2 days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff out. 4) Extremely poor care of customer's car. More