W.I. Simonson Mercedes-Benz

Stan Sax is the best Stan is always the first one there and the last one to leave the service dept. He is totally professional and provides accurate info. When he says he' Stan is always the first one there and the last one to leave the service dept. He is totally professional and provides accurate info. When he says he'll call and let you know what is being done and when you can pick up your car......he is totally reliable More

Probably the best service experience ever! Tim was amazing! From start to finish I was totally impressed with the service and repairs at WI Simonson. The text message updates I got from the team there were easy From start to finish I was totally impressed with the service and repairs at WI Simonson. The text message updates I got from the team there were easy and simple, the drop off and courtesy car process was easy too. The costs were reasonable and fair and this was after I'd compared them to other Mercedes service depts in LA! But Most of all the guy I dealt with (Tim Siegel) was crazy good! He was so informative, so genuine, it made the whole process a pleasure! he made my experience an amazing one and I never thought I d say that about a car service center! 5 Stars! More

Friendly buying like buying from friends A Mercedes is a luxury car. As such, you can expect extremely high customer service. With WI Simonson and my Sales Partner, Hamlet, I get that AND I g A Mercedes is a luxury car. As such, you can expect extremely high customer service. With WI Simonson and my Sales Partner, Hamlet, I get that AND I get someone who's willing to work with me to give me exactly the car I want. This is the third car I'm getting with them and they've always helped me as much as they can, especially when I wanted to get out of a lease or trade in my car from a different brand at lease end. I can't speak well enough of Hamlet and his entire team. For me, buying a car will always be this easy because I will always buy my cars with them! More

purchasing a new MB Andrew, as always outstanding service and he knows his cars. I like going back to the same dealership and the same sales person, the experience is Andrew, as always outstanding service and he knows his cars. I like going back to the same dealership and the same sales person, the experience is much better and more personal. Andrew knows all of the drivers in my family and xxxxx their needs before arriving to the showroom; always prepared and ready to help in any way. We have been buying from W.I Simonson because of Andrew Morgan and of course price. More

Excellent Dealership!! I had a great experience leasing my new 2016 C300. Brian in sales is a great guy who really shows pleasure working with you and not concerned as much I had a great experience leasing my new 2016 C300. Brian in sales is a great guy who really shows pleasure working with you and not concerned as much as to just make a sale. I came to see him this past summer and spent some time with him. Then I wasnt ready to lease until this past dec, I stopped by to see Brian again and he made it EXACTLY what I wanted for me. He got me the car I want, at the price I want it, with color combinations that I want it, and I was able to pick up my ride the next day and take it to work. Not only that, when I went to Carmax to sell my car, Brian came to pick me up on the morning himself from Carmax and brought me to the dealership to take ownership of my new Mercedes. You want great sales experience, make sure you go and see Brian if you want to buy a Benz. Steven Nicolas was an absolute pleasure to work with. Very few great sales managers out there like him. Awesome guy who helped me to get exactly what I wanted!! I am very happy that I came to W I Simonson to lease a Mercedes. More

W.I. Simonson Inc. beyond expectations At Santa Monica Mercedes Benz W.I. Simonson, sales person Brian Lane is incredible and patient highly-ethical professional multiculturally oriented. A At Santa Monica Mercedes Benz W.I. Simonson, sales person Brian Lane is incredible and patient highly-ethical professional multiculturally oriented. And sales manager Zia was beyond expectation. A day ago, could not imagine that will buy GLA250 from Santa Monica Mercedes W.I.Simonson....We looked at other dealerships but found that the service and professionalism along with the exact car we wanted, exceeded our expectations at Santa Monica Mercedes W.I.Simonson. We found that Santa Monica Mercedes W.I. Simonson Inc. has the most practical selection of cars with packagers and options for customers with different taste, preferences, and finances and --most important--sales people who are able to work with customers of different nationalities and cultures ....Would very much recommends Brian Lane to anyone interested in driving and buying Mercedes Benz cars.....`He exceeded our expectations on all levels in the purchase of our new GLA250. More

45 minutes to check my car in for service. My first time coming in for scheduled maintenance. 7:45 appointment (I was there on time), at 8:30 the adviser finally came to help me (the guys that My first time coming in for scheduled maintenance. 7:45 appointment (I was there on time), at 8:30 the adviser finally came to help me (the guys that immediately greet you and do the little digital registration of your car are great, courteous, and efficient). Before anyone even looked at my car, the adviser suggested getting my front end aligned ($180). I said "here's a suggestion, have the technician look at it first to see if it is needed, then make a suggestion). I was told when I made the appointment it might take a few hours, but when I got there, I was told it would take all day. Luckily, I had reserved a loaner car. Now for that experience. Nothing wrong with how the process was carried out; but my compliant is they make no effort to provide you with a car similar to the one you brought in for service. I think that is not a good business decision, because they give you a car that you have not idea of how it operates and you are put onto the streets trying to navigate traffic and figure out the features and mirrors and everything. I might have to get rid of my Benz and go back to Lexus or give Audi a try, based upon Mercedes Benz service centers. Hopefully, I won't have any surprises when they call me about my car. Will provide more feedback at the end of my experience, but I didn't want to wait to write up this part of my experience. More

They are using cheating software. My car broke down after being repaired with Mercedes Benz Beverly Hills. Fed up with them I had it towed to Simonson. I spent over $1000 then it broke My car broke down after being repaired with Mercedes Benz Beverly Hills. Fed up with them I had it towed to Simonson. I spent over $1000 then it broke down again. Both service centers are in bed with each other along with Mercedes Benz USA. They are manipulating and using cheating software (like Volkswagon) to shut off ignition switches and charge for services not rendered or necessary How do I know this? I purchased a Car Fax report after Simonson did work on my car. Nothing was ever done. Always purchase a Car Fax after repair work is done to verify charges. Horrible experience. More

Love this dealership This is the third car I've bought from this dealership. That says something. A couple of weeks ago I bought the vehicle I have been dreaming of. Marc This is the third car I've bought from this dealership. That says something. A couple of weeks ago I bought the vehicle I have been dreaming of. Marcus Jerry was my salesman. My husband had just leased his second car from Mr. Jerry and told him what I wanted. When I went to the dealership Mr Jerry had the exact car I wanted ready for me. I traded my old car in ( which was hard as I loved it) and had my new vehicle ready the next day. Mr Jerry spent considerable time with me explaining all the details of the vehicle so that I'felt completely confident driving off the lot. Mr Jerry is simply the best! Thank you Jerry! Kudos to the service department. Andy is awesome. My two former cars were serviced exclusively at W I Simonson. I NEVER ever had any problems with these vehicles. Service was only normal wear. You get what you pay for! Love this dealership and service department. More

Service Department Honesty It pains me to say this, but we have to comment on the honesty of the service department. We took our 2013 C250 into the shop due to a right front whe It pains me to say this, but we have to comment on the honesty of the service department. We took our 2013 C250 into the shop due to a right front wheel stress fracture. The car has 22K miles and is primarily driven around the MdR area. The tire was loosing air so we first took it to our 76 Garage (nice full service place by the way on Maxcella); who advised it was not a tire issue, but a wheel stress fracture. They showed us the wheel and in their expert opinion, there were no indications of any damage that would have caused this. Never having experienced a cracked wheel in any car I purchased, did some on-line research and to my surprise, this occurrence is somewhat common on AMG wheels. Armed with this information, took it to WI Simonson thinking it would be covered. WRONG! They opined my wife must have hit a pothole, something to cause this damage. It should be noted the tire was not damaged (original) and frankly, growing up on the pothole ridden east coast, steel wheels simply don't crack when encountering potholes. These arguments were not relevant to WI Simonson. They wanted $1300 to replace it! I was shocked given the empirical evidence and suspected they simply did not want to either admit there may be a defect or incur the expense. I will never buy or lease a car from these people! I have lost trust in their maintenance department and their desire to back their products. More