W.I. Simonson Mercedes-Benz

Excellent, Prompt Service. Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Si Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Simonson before it recently became Sonic Automotive. I am hoping that the same excellent service I have received from Simonson over the many years will continue with Sonic. More

WI Simonson Left Us Stranded W.I. Simonson left us STRANDED, without a car ALL weekend! Dropped our car off there this morning at 10:45am for routine service B. We were not told h W.I. Simonson left us STRANDED, without a car ALL weekend! Dropped our car off there this morning at 10:45am for routine service B. We were not told how long it would take nor their weekend hours. Received a text (not call) at 4:01PM ON A SATURDAY that the car is ready. Checked their website and to our surprise, found out they close at 5 pm and are closed Sunday. We tried calling them immediately but no one answered. If you live in LA, you know you can't get ANYWHERE, let alone to SANTA MONICA in 59 minutes. Called their sales office next door and the RUDE receptionist didn't care at all about our situation and just kept saying "you should've told them to bring your keys to the dealership". How could I have done that if I didn't know when the car would be ready? They didn't even have the decency to call us and tell us "Your car is ready but we close in 59 minutes. Would you like us to take the keys to the dealership?" BUT NO. That was too hard. So now we're stuck until Monday without a car. You better believe we're making them pick us up Monday morning because we are NOT paying for our own transportation there because of their stupid mistake. We will definitely NOT be returning to this terrible location with zero common sense or customer service. More

Preowned not goid The salesman Elijah rushed the deal he was aggressive arrogant in the end just right when the ink dried on the contract I had notice the tent damaged The salesman Elijah rushed the deal he was aggressive arrogant in the end just right when the ink dried on the contract I had notice the tent damaged on the windows and brought this to his attention and asked for help to fix the scratches on the tent he told me no it was there already but you purchased as is. Trying not to get anger toward him I said nothing then the check left low beam light came on I made him aware of this he was like bring it in and he show me what to do. I thought to call the service department cause if it say check something then they specialized in that area. Many texts went back and forth but the finally straw was how he spoke to me on July 20th that was provoking arrogant rude and hostile and I couldn't comprehend the switch but I knew I wanted to entertain him and act just as nasty toward him but I called and spoke to Jessica who tooling my information and to date I never got a car . I encounter such aggressive with both Elijah and the finance person he switch me to that I just want to take the car back and let it be a Reno but I purchased the car for my daughter who is 3000 miles away and is in need of a car to be independent and get around her her own and not rely on others to transport her. I don't care about bad credit I've been there she is what's holding me together but Elijah has an idiot side to him and he's very uncomfortable and so adolansant behavior if I entertain him I would be walked off the car lot in hand cuffs. So I will let him be the shallow man he is working with a small mine I don't understand why management hasn't reached out to me to resolved my issues and take displinary actions on Elijah if you do purchase a car from them avid him and Sabin the manager as well that's crappy business to never return a call from a customer with issues on a purchase. I glad social media is available to reviews business both bad and good I didn't even want to rate a one. Elijah your a horrible salesman and person for that matter you see that when you look at yourself I'm sure. More

Rude service, impolite Had a repair on our car at W.I Simonson (w222 S550). There were plenty of reasons why I headed to this dealership in the first place. I had a couple o Had a repair on our car at W.I Simonson (w222 S550). There were plenty of reasons why I headed to this dealership in the first place. I had a couple of our Mercedes Benz serviced here before.... It was great and painless. Except this time, when we came in, I was greeted with an S.A named Volkan S. Shady guy, dodged all the questions, in person and on the phone. We left our car there for a good month for a minor fender damage, broken headlight and scratched bumper. The reason why we got it towed there was because it had a "power steering malfunction" warning. Now mind you, the vehicle only had minor exterior damage, so we weren't expecting a $10K bill. Thats right! 10K and thats not including to repair the exterior damage. They said that we had to replace the power steering system and what not. I was shocked to say the least, so I made my way down to the dealer. Asked to get the car out, power steering was working normally. ( I too have requested over the phone for the computer to be resetted and what not but he insisted that the power steering is still broken) By this time, Volkan seems annoyed and frustrated. I told him that since nothing was done, we just wanted the car out. I asked him if it was Free of Charge, he then got REALLY annoyed, proceeded to see that I was driving a Jaguar that day and decided to berate it. It kind of goes like this "do you think this is a Jaguar? where everything is free? Jaguar is xxxx, etcetc". I was appalled that they have this kind of employee working at Mercedes Benz. Maybe he was having a bad day, but sorry, that is no way to talk to a customer. Spoke with the manager, not sure if anything got resolved. On the other hand, I do have a great S.A before Volkan... Jim! Highly recommended :) More

BEST DEALERSHIP I HAVE EVER BEEN TO I am a first time car buyer and made the decision to lease a Mercedes. I shopped around at other dealerships and my experiences were so bad, I almost I am a first time car buyer and made the decision to lease a Mercedes. I shopped around at other dealerships and my experiences were so bad, I almost gave up on looking for a car because I got so frustrated and hate the process of buying a new car and negotiation. I decided to try one more dealership W.I. Simonson Mercedes Benz and I ended up getting the car of my dreams. I had the pleaser of working with Brian Lane to find exactly what it was I wanted with the price range I can afford. He was so pleasant to work with, not pushy at all like most sales men can be, he was also really knowledgable and didn't come off as trying just to make a sale he really wanted to make sure we were satisfied and had a good experience. Steven the sales manager was also very helpful in getting me a good deal on the car I wanted. He was super friendly and humble unlike most sales managers. I will definitely be buying more cars in the future from this dealership and from Brian Lane!!!! More

I had a terrible experience with W.I. Simonson. I had a terrible experience with W.I. Simonson in Santa Monica. I’ve been driving Mercedes Benz cars for over 25 years. This is my 6th M.B. and I’v I had a terrible experience with W.I. Simonson in Santa Monica. I’ve been driving Mercedes Benz cars for over 25 years. This is my 6th M.B. and I’ve never had any problems with any other Mercedes dealers. This time I bought a certified pre-owned CLS 550 from W.I. Simonson; that’s when the nightmare began. I felt I was treated as a second-class customer because the vehicle I bought was pre-owned. When I first noticed the car had several things that need to be fixed, I notified the salesman and also sent him several pictures of the problems right away. The salesman told me several times "You're not buying a new car." Instead of offering to help, he asked me to deal with these issues with his 2 managers by myself. Finally, one of the managers offered to make the repairs. The first time, they didn't fix the rear bumper issue, so I sent the car back for a second time. This time it was at there for 10 days. When I picked up the car, I was very disappointed in their work. They removed and re-installed the front bumper for the repair, but they broke the grille trim and Mercedes logo without telling me, hoping I wouldn't see it. Since they fixed one thing and damaged another, I totally lost confidence in this dealership. I don’t trust them and I’ll never go back. If you are looking to buy a pre-owned Merceds Benz, look elsewhere! More