W.I. Simonson Mercedes-Benz

Horrible, fraud! There’s not 1 good word to say! We got a car there. + additional services. Staff was rude, told me I never got any add services I paid thousands of do There’s not 1 good word to say! We got a car there. + additional services. Staff was rude, told me I never got any add services I paid thousands of dollars for, I sent the proof and he blocked me after that! Do yourself a favor and get no car there. Rip off, lies, horrible service! Worst ppl ever! More

Great Service/Team Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)! Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)! More

Great I am very happy with the service on my car. Great service and employees ! Derrick did a great job and I am completely sattisfied! I can only recommend I am very happy with the service on my car. Great service and employees ! Derrick did a great job and I am completely sattisfied! I can only recommend More

WI Simonson Service Great work from Jose Ortega and Jason on the WI Simonson service team. I very much appreciate their efforts in quickly fixing my E350 at a minimal exp Great work from Jose Ortega and Jason on the WI Simonson service team. I very much appreciate their efforts in quickly fixing my E350 at a minimal expense by utilizing the best diagnostics and leveraging the advantages of Mercedes’ extended warranty programs. Excellent work guys. I will continue to use their service dept with this car and future MB cars. Well done! More

James and Navid are the best. Very knowledgeable; very patient and they put me, the client, first. They enhanced my car buying experience and gave me the confidence I was making t Very knowledgeable; very patient and they put me, the client, first. They enhanced my car buying experience and gave me the confidence I was making the right choice. I have owned Mercedes Benz’s for the past 15 years and James/Navid/WI Simonson is the best dealer I worked with. More

My specialist Ray I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Th I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Thank you Ray. More

INITIALLY FAILED TO RETURN REFUNDABLE DEPOSIT I put a deposit down on a car in November. The dealership did not follow up with me regarding the car so I ended up purchasing it elsewhere. Despite I put a deposit down on a car in November. The dealership did not follow up with me regarding the car so I ended up purchasing it elsewhere. Despite calling, emailing and re-calling and re-emailing Andrew over a 4 233k period to get my deposit back, it never was received, so I had to escalate it. Thus, this dealership has bad business practices. Buyers beware! More

Costly I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stati I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stating that they forgot to tell me I needed new spark plugs at six years for my car. So I asked the representative Rey how much and he said it would be $800 more. I think it’s out rages you want $800 for six spark plugs, although I know they are more expensive to make these, but 800 means it’s all labor . I am going to pursue private Mercedes service companies since I no longer have a warranty on the car and I think I’m always over paying for the Mercedes service department. I brought to you over the years three or four Mercedes to for service and I’ve always thought your expensive. I think now is the time to change . More