W.I. Simonson Mercedes-Benz

The best experience buying a car yet. They were so helpful and understanding of my needs. Love my new car and the deal I got. Certainly recommend to friends and family. We will be returning in the fut helpful and understanding of my needs. Love my new car and the deal I got. Certainly recommend to friends and family. We will be returning in the future. More

AMAZING customer service Pouya was an awesome help !! He was EXTRA patient & worked hard to get me the payments I wanted. We changed cars 2-3 times but finally Got the one Pouya was an awesome help !! He was EXTRA patient & worked hard to get me the payments I wanted. We changed cars 2-3 times but finally Got the one that fitted my needs. I HIGHLY recommend. More

Very professional sales team. Very clean and attractive showroom. Professional sales team very thorough in their service approach. Gave a full explanation of the car and similar Very clean and attractive showroom. Professional sales team very thorough in their service approach. Gave a full explanation of the car and similar models. Very happy to recommend the salesman and dealer. More

Unaccountable and false claims Very unaccountable and unable to fulfill any agreements. Do not let "friendliness" fool you for their bad business practices. After sale was made for Very unaccountable and unable to fulfill any agreements. Do not let "friendliness" fool you for their bad business practices. After sale was made for out of state purchase there has been no communication or effort to help with registering my vehicle as I was required to go through their third party, the papers were never sent so plates were delayed. I ended up finding out myself through the third party they use, and worked around the process myself with no assistance from the dealer. After the sale was made they didn't care about any other communication with me to finalize papers. In addition, the car was said to have gone through their "Sonic" precertification testing, but when I received the car, there was barely any engine oil in the vehicle. Weeks after purchase, still no communication after multiple calls over weeks. Company also charged me $200 incorrectly on the loan and said would reimburse me via check in Oct 2019, it has been 3 months and still no check. They keep saying they will work on it but have not done anything. All their managers hide behind the sales team and have 0 accountability. Repored to BBB to make sure future customers are aware. Be cautious as they are over friendly but do not deliver results More

Great prices and great service I just bought a GLE 43 AMG. Parisa as the internet sales agent and Iman as the financial officer did a great job. They gave me the best price with the I just bought a GLE 43 AMG. Parisa as the internet sales agent and Iman as the financial officer did a great job. They gave me the best price with the best service. I highly recommend this dealership and Parisa and Iman. More

Just moved to LA from Miami and was getting ready to trade in my car. Marcus Jerry made everything simple and stress free. A true expert at what he does and understands his clients needs. As the cliche trade in my car. Marcus Jerry made everything simple and stress free. A true expert at what he does and understands his clients needs. As the cliche says “ he is cool, calm, and collective”. Thanks Marcus for all your help in making it happen! More

Service was great. Service Advisor Tony Young was exceptional. His attentiveness , knowledge of the vehicle, professionalism and all around customer service were superb. Positive experience exceptional. His attentiveness , knowledge of the vehicle, professionalism and all around customer service were superb. Positive experience More

I’m very satisfied with the speed that The Master Certified Marcus Jerry and the staff gave to me when I went to get my new E 450 convertible 2020 at W.I. Simonson Santa Monica. Certified Marcus Jerry and the staff gave to me when I went to get my new E 450 convertible 2020 at W.I. Simonson Santa Monica. More

The Best Ever!! I couldn't be more satisfied and impressed with the service department at W.I. Simonson Mercedes Benz in Santa Monica. From the moment I arrived I wa I couldn't be more satisfied and impressed with the service department at W.I. Simonson Mercedes Benz in Santa Monica. From the moment I arrived I was immediately greeted, Mario couldn't have been kinder, more caring and professional. Great experience from start to finish and I LOVE my C300! Thank you Mario and team! More

Happy with my service The service was efficient and my car was returned looking like new.I was happy. Nick, my Service Advisor, goes above and beyond to help make the serv The service was efficient and my car was returned looking like new.I was happy. Nick, my Service Advisor, goes above and beyond to help make the service a great experience. More